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Kudos2 Stats

"Sorry, An error has occurred on the server." for two days now

For the last two days, I have been getting this error message when I try to log into the website.  I am doing this from a computer that does not have Norton Family on it and it appears to be a server-side issue.  Browsing the forum, I don't see other people reporting it so I speculate perhaps it's an issue with my account but I'm not sure.  Here's the exact error, and other people have reported it in the past and the answer has been that it was server sided:

"Sorry, An error has occurred on the server. Please, try your request again later.

An error has occurred with our service, your data is safe, but for your protection and to prevent any possible loss of data your request was halted. The error has been logged and reported and we will look into it shortly.

Please return to the home page and log in again. If the problem persists, contact us for assistance."

I've tried this on different computers with the same result.  Please assist, my children are having a half day today and I would like to give them more computer time.

Thanks!

Replies

Kudos0

Re: "Sorry, An error has occurred on the server." for two days now

For the last two days, I have been getting this error message when I try to log into the website.  I am doing this from a computer that does not have Norton Family on it and it appears to be a server-side issue.  Browsing the forum, I don't see other people reporting it so I speculate perhaps it's an issue with my account but I'm not sure.  Here's the exact error, and other people have reported it in the past and the answer has been that it was server sided:

"Sorry, An error has occurred on the server. Please, try your request again later.

An error has occurred with our service, your data is safe, but for your protection and to prevent any possible loss of data your request was halted. The error has been logged and reported and we will look into it shortly.

Please return to the home page and log in again. If the problem persists, contact us for assistance."

I've tried this on different computers with the same result.  Please assist, my children are having a half day today and I would like to give them more computer time.

Thanks!

Kudos0

Re: "Sorry, An error has occurred on the server." for two days now

Hi Thunderscreech,

I tested it and I was able to log onto my Norton Family account without getting the error.

Please send me a private message via the forum with your Norton Family account email address, so we can check into your account specifically.

Thanks,

Katie

Thanks Katie
Kudos0

Re: "Sorry, An error has occurred on the server." for two days now

I have exactly the same problem.    What is the solution  ??

Kudos0

Re: "Sorry, An error has occurred on the server." for two days now

Hi marc78,

I got your account information.  I've sent them to the Norton Family team for investigation.

Thanks,

Katie

Thanks Katie
Kudos0

Re: "Sorry, An error has occurred on the server." for two days now

I have also been having this problem since monday...

Kudos0

Re: "Sorry, An error has occurred on the server." for two days now

Hi sblynch11,

I've sent you a private message in the forum.  Please check it when you get a chance.

Thanks,

Katie

Thanks Katie
Kudos0

Re: "Sorry, An error has occurred on the server." for two days now

Hi sblynch11,

The issue should  have been resolved.  Please check it and let me know if it works for you.

Thanks,

Katie

Thanks Katie
Kudos0

Re: "Sorry, An error has occurred on the server." for two days now

Hi

The issue should  have been resolved.  Please check it and let me know if it works for you.

Thanks,

Katie

Thanks Katie

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