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Kudos3 Stats

SPAM Norton subscription email

I think I've seen a few people posting on here that they've got subscription emails from Norton/Symantec, however I've just received an actual SPAM one, so just a warning for people to be on their guard! It was usually only my bank(s) and drug store that previously wanted me, but it would seem they're now targeting other legimate companies.  The email was as follows:

Dear Norton Customer

This is to inform you that Automatic Renewal Service for your Norton subscription has been disabled. Norton will not automatically renew your subscription and will not charge your credit card for the renewal. You are requested to purchase the Subscription renewal from Norton Renewal Center as early as possible.Your Norton subscription will be expired soon. At expiration your computer may be vulnerable to dangerous online threats unless you purchase the renewal. You have been nominated for 2 months of free subscription with 1 year renewal and 6 months of free subscription with 2 years renewal. To purchase the subscription renewal and to avail this offer, please go to Norton Renewal Center (link removed)  
Sincerely,Norton Customer Support Thank you for choosing Norton!

Replies

Kudos0

Re: SPAM Norton subscription email

I think I've seen a few people posting on here that they've got subscription emails from Norton/Symantec, however I've just received an actual SPAM one, so just a warning for people to be on their guard! It was usually only my bank(s) and drug store that previously wanted me, but it would seem they're now targeting other legimate companies.  The email was as follows:

Dear Norton Customer

This is to inform you that Automatic Renewal Service for your Norton subscription has been disabled. Norton will not automatically renew your subscription and will not charge your credit card for the renewal. You are requested to purchase the Subscription renewal from Norton Renewal Center as early as possible.Your Norton subscription will be expired soon. At expiration your computer may be vulnerable to dangerous online threats unless you purchase the renewal. You have been nominated for 2 months of free subscription with 1 year renewal and 6 months of free subscription with 2 years renewal. To purchase the subscription renewal and to avail this offer, please go to Norton Renewal Center (link removed)  
Sincerely,Norton Customer Support Thank you for choosing Norton!
Kudos1 Stats

Re: SPAM Norton subscription email

Thanks for the head's up.  It's so easy for people to be fooled by something like this.

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos1 Stats

Re: SPAM Norton subscription email

Hello McStick,

You are correct, this is a phishing email and is not from Symantec.

To learn more about phishing and how to protect yourself visit:  http://us.norton.com/security_response/phishing.jsp

Kudos1 Stats

Re: SPAM Norton subscription email

There's a new version of a SPAM email out now. I assume it's SPAM as Norton would know my name and address me personally. The email links to a site that gets the Norton Safe Search approval.

I've seen this email teice in recent days

Email pasted below

Dear Norton User,

This is to inform you that Automatic Renewal Service for your
  Norton subscription has been disabled. Norton will not automatically
  renew your subscription and will not charge your credit card for the
  renewal. You are requested to purchase the Subscription renewal from Norton
  Renewal Center as early as possible.

Your Norton subscription will be expired soon. At
  expiration your computer may be vulnerable to dangerous online threats
  unless you purchase the renewal. You have been nominated for 2
  months of free subscription with 1 year renewal and 6 months of free
  subscription with 2 years renewal.

To purchase the subscription renewal and to avail this offer,
  please go to Norton Renewal Center


  Sincerely,

Norton Renewal Support 


For more information on Norton Automatic Renewal Service, please visit Norton Technical Support

If the link
  does not connect you to Renewal Center or if you require Customer Service,
  please go to Norton Customer Support

Symantec Corporation, 20300 Stevens Creek Blvd., Cupertino,
  California  95014  U.S.A.

Thank you for
  choosing Norton!

[edit: Removed links per the Participation Guidelines and Terms of Service.]
Kudos1 Stats

Re: SPAM Norton subscription email

Check the sender if the domain's norton.com. That way, you can know for sure if it's spam or not. The autorenewal really does have an auto-email functionality that reminds customers they will be billed and if nothing's wrong with your CC or you don't have it disabled, then it will push through. So yeah, it's pretty much legit when you specifically do it.

To be sure, check in www.mynortonaccount.com to confirm your subscription and see if autorenewal is disabled or not. The email might pretty much be a glitch in their server. Since it asks you to purchase a renewal, I would suggest you go to http://buy.norton.com/estore/mf/upgradeRenewal and initiate the process ON YOUR OWN. I'm thinking better safe than sorry. 

Best of luck!Neil*please click on the star when a post resolves your issue*
Kudos1 Stats

Re: SPAM Norton subscription email

Hi BMW51K

The links take you to livehelpnow.net, which immediately requests some personally identifiable information.  I have submitted the site to Symantec as a suspected phishing site.

You cannot depend on the sender's name for authenticity, as that can be forged easily.  Also hovering the mouse cursor over the links shows that they go to nortonrenewalcenter.com - they do not.

Kudos0

Re: SPAM Norton subscription email


SendOfJive wrote:

Hi BMW51K

The links take you to livehelpnow.net, which immediately requests some personally identifiable information.  I have submitted the site to Symantec as a suspected phishing site.

You cannot depend on the sender's name for authenticity, as that can be forged easily.  Also hovering the mouse cursor over the links shows that they go to nortonrenewalcenter.com - they do not.



I got the "Spam Auto-Renewal Disabled Email", today 13/July/2011.

Deleted it.

Checked my account, everthing OK.

It's still out there doing the "Grand Tour".

Be safe out there ! AK

Kudos0

Re: SPAM Norton subscription email

Yea, this kind of so-called "Norton renewal" emails has been going around for some time now. I had received a similar email a little before last X-MAS that mentioned the details about renewing and receiving some free extra subscription time as well although the email in general has been redone. Unfortunately when a "great" deal such as this shows up we can be quick to want to easily take advantage of the offer however in most cases nothing beats going directly to the company address and dealing with direct links/pages.

I would be interested to learn how these people decide on whom to send these fake emails to as I would ASSUME that they do not send it out completely blindly.

 Thank you to the author for posting the information and to Symantec for being quick to notice and respond to something that could have financial ill effects for some people.

Kudos0

Re: SPAM Norton subscription email

I have just received this 'suspicious email' but thought I would follow it up and it took me to live chat - for a luagh here is the text of the conversation -

 
"Thank you for contacting Norton Renewal Center.

This is Brenda to assist you with renewing your Norton Subscription with Summer
Renewal Offer. May I put you on hold for 2-3 seconds while I check your Norton
account details?

You are now chatting with Brenda

Brenda: You have been nominated
for special offer.

ME:How many days subscription have I got left?

Brenda: Your Norton Serial number
is ****************************


Brenda: You have 20 days remaining on your Subscription. (I knew this to be wrong as I had already check me expiry date!)

Brenda: According to this offer, you will get 2 months of free subscription with 1 year renewal and 6 months of
free subscription with 2 years renewal.

Brenda: Shall we proceed with
this?

ME:wait 10 secs please

ME:that is not my serial number

Brenda: You are using 2 different Norton products on different computers.

Brenda: According to this offer, you will get 2 months of free subscription with 1 year renewal and 6 months of
free subscription with 2 years renewal.

Brenda: Would you like to renew your subscription with this limited offer?

ME: sorry but I am very wary about emails dropping into my in box and both computers show the same
expiry date and neither uses that serial number

Brenda: There might be some technical issues with our database.

Brenda: You can ignore the mistake with Serial numbers - .(At this point I nearly fell off my seat through laughing!!)

ME:ok - I will go through the website thanks - no offence

Brenda: You are still nominated for this offer.

ME:ok thanks

Brenda: You will not get free months through website.

Brenda: You will get free months if you purchase through this channel.

ME:ok but at least I will be able to check through the website whether or not this is legit - you haven't got my serial number right and you have not got my expiry date right either.....

Brenda: Would you like to proceed with the purchase now? (That was enough - I did fall off my seat!!!)

ME:you are having a laugh aren't you!!!

Brenda: Not at all

Kudos0

Re: SPAM Norton subscription email

Hello Maverick

Welcome to the Norton Community Forum

I don't mean this to sound like a lecture, but part of the job of keeping your computer clean of malware is to practice safe computing at all times. Clicking on a suspicious email is not practicing safe computing. While having this live chat, it is possible they could be gathering information from your computer. It may be funny having the chat, but if your computer has been compromised by clicking on the suspicious email, it won't be funny necessarily.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.
Kudos0

Re: SPAM Norton subscription email

Thanks for your concern and advice, but trust me my computer is safe and I do practise safe computing and spend half of my life cleaning up computers where their users have not followed similar advice that I have given to them in the same manner you rightly gave it to me.

Cheers

Maverick 

Kudos0

Re: SPAM Norton subscription email

One thing comes to mind.

I doubt Symantec would email you and tell you to update your product. Even if it was about to expire.

So that's a tell tale sign that the email is a fraud.

Windows 10 Pro 64-bit / Norton Security v.22.19.x
Kudos0

Re: SPAM Norton subscription email

SGFC,

Norton does have a setting in the Settings you can tweak that relates to getting advice of new versions and upgrades .....

Automatic Download of New Version

as well as

Special Offer Notification

The Special Offer Notification option lets you receive special offers on the latest Norton products, add-ons, and other useful information from Symantec. When this option is turned on, Norton Internet Security notifies you about the Norton special offers and other updates from Symantec.

By default, the Special Offer Notification option is turned on. If you do not want Norton Internet Security to alert you with Norton special offers, you can turn off this option.

Hugh

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