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Kudos0

Spam not marked with [Norton Antispam]

About a month or so ago, I had a problem with Norton's AntiSpam letting through a LOT of spam emails...after a couple of weeks of trying things suggested on this forum, I noticed that spam emails were not being marked with the [Norton AntiSpam] message and were not being moved to the Junk Mail folder...The 'fix' that seemed to work was to disable AntiSpam in N360, remove the AntiSpam COM add-on from Outlook, reboot, re-enable AntiSpam and re-enable client integration with Outlook.

Well, yesterday, it started missing spams again, and sure-enough, they were not being marked with the [Norton AntiSpam] tag.

I tried my 'fix' again, and it started working again--for almost 2 hours :(...now it's stopped marking/moving spams again!

Can anyone please suggest what might be going on, and more importantly, how to stop my AntiSpam from failing!

Labels: AntiSpam

Replies

Kudos0

Re: Spam not marked with [Norton Antispam]

Still no replies :(

This morning, I went through my reset steps again (remove AntiSpam from Outlook, disable client integration and then AntiSpam from N360; reboot and re-enable everything).

After those steps, I got a properly marked spam email (it had the [Norton AntiSpam] tag on the subject) at 8:32am.  The last one marked & moved to junk was at 1:36pm.  I was out of the office from noon until 3:30 pm, so there was nothing I was doing at the time...Norton's ability to mark and move spam just stopped.  It's been doing this for a while now, but recently, my 'fix' only lasts a couple hours at most!

I'm getting desperate -- does anyone have any suggestions as to what to try or look for???

Kudos0

Re: Spam not marked with [Norton Antispam]

I can't believe no one else has this problem!!!

Yesterday, after my antispam stopped working again, I used Norton's remove & reinstall to completely freshen up my 360 installation.  It loaded up a newer version of 360 (why my automatic updates didn't do this for me is the subject of another post). 

Anyway, after the re-install, he antispam was back working as it should.  I let the machine run overnight with a complete system scan (only found some tracking cookies) and this morning, when I looked at my email, I had lots of unmarked/unmoved spam again!!!  Looking at the junk mail folder, the last spam thaw was marked with [Norton AntiSpam] and moved to my junk folder was at 8:15 last night!

Why oh Why does my AntiSpam stop working?????

Kudos0

Re: Spam not marked with [Norton Antispam]

Very frustrated that no one else seems to have this problem (or at least no one has replied to this thread which was started 2 1/2 months ago!).  I still have the problem :(

I completely removed and re-installed N360 as I stated in my last post, and when it stopped working again, I tried this 'fix':

1. shut-down Outlook 2010
2. Turned off Outlook client integration in Norton AntiSpam
3. Turned off (permanently) Norton AntiSpam
4. re-boot
5. Turn on Norton AntiSpam
6. Turn on Outlook client integration
7. start Outlook 2010.

When I went through these steps, AntiSpam was working again (Marking spam with the [Norton AntiSpam] tag & moving it to my Junk folder, but it only worked for 1 1/2 days, then it stopped marking & moving the spam :(

I re-tried those steps (twice now), but AntiSpam is still refusing to mark or move Spam to my Junk folder!

Kudos0

Re: Spam not marked with [Norton Antispam]

Hello

Issue has been reported to Norton.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Spam not marked with [Norton Antispam]

Since the last time, I worked with the on-line remote control from a Norton tech, and in the conversation, he told me that my problem was that I have multiple email accounts in my Outlook 2010...Could this really be the problem?  It seems to me like the Norton should be able to handle it, or if it couldn't, I'd get a warning message.  As it is, the anti-spam does work for a period of time 2 days to 2 weeks before it stops marking/moving spam messages.

Kudos0

Re: Spam not marked with [Norton Antispam]

steve76063:

Since the last time, I worked with the on-line remote control from a Norton tech, and in the conversation, he told me that my problem was that I have multiple email accounts in my Outlook 2010...Could this really be the problem?  It seems to me like the Norton should be able to handle it, or if it couldn't, I'd get a warning message.  As it is, the anti-spam does work for a period of time 2 days to 2 weeks before it stops marking/moving spam messages.

I can tell you that, if I enable AntiSpam and leave all the defined email accounts (that I have in Outlook2010) set to auto-transact, I also see a problem, though one that's different than yours - specifically, I get slow transaction times (communicating with the remote mail servers)...

However, If I set all but one of the email accounts to manually transact, then the slow-transaction problem goes away. Alternatively, I can disable the Norton AntiSpam scanner completely (via Main product UI / Settings), set all accounts to again transact automatically, that the slow-down problem also goes away.

So - Based on these experiences of my own, then yes, certainly - I find the problem you're seeing very and equally, believable.

FWIW, Would you say that the Tech's proffered insinuation was one of "this is simply the way the product (AntiSpam scanner-wise) now works (AKA, the new expected behavior)", or, do you feel that it was mostly meant as informational and meant more like "this is being tracked as an issue, and we anticipate providing an eventual redress for it"?

Thanks for the info...

Cheers!
John

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