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Kudos0

Standalone security scanner

Hello,

I have a user I have been asked to advise regarding computer disinfection of malware under the caveat that I not needlessly modify the system, including the installation of software (even necessary software) that the user will not be using after the system is disinfected. The system in question is running Win7 x64.

As a result, I am wondering which Norton utility best fits the bill - I prefer a scanner tool that does not require installation (eg, a portable technician's version) or a software suite that is supported by a seperate clean-uninstall tool that will enable me to guarantee my ability to fully remove the software past my resolution of the infection issue (the user was insistent on this matter).

On my initial review of the Norton support site the first two utilities that caught my attention are Norton Security Scan and Norton Power Eraser - my first question is to verify whether these are indeed the Norton software most suited to addressing this situation, and if not, what should I be looking for? And my second question is just what are the differences between the two? Furthermore, I noticed that the Norton Removal Tool does not claim to uninstall Norton Security Scan - if so, then this poses a problem.

Please advise.

Replies

Kudos0

Re: Standalone security scanner

Hello,

I have a user I have been asked to advise regarding computer disinfection of malware under the caveat that I not needlessly modify the system, including the installation of software (even necessary software) that the user will not be using after the system is disinfected. The system in question is running Win7 x64.

As a result, I am wondering which Norton utility best fits the bill - I prefer a scanner tool that does not require installation (eg, a portable technician's version) or a software suite that is supported by a seperate clean-uninstall tool that will enable me to guarantee my ability to fully remove the software past my resolution of the infection issue (the user was insistent on this matter).

On my initial review of the Norton support site the first two utilities that caught my attention are Norton Security Scan and Norton Power Eraser - my first question is to verify whether these are indeed the Norton software most suited to addressing this situation, and if not, what should I be looking for? And my second question is just what are the differences between the two? Furthermore, I noticed that the Norton Removal Tool does not claim to uninstall Norton Security Scan - if so, then this poses a problem.

Please advise.

Accepted Solution
Kudos1 Stats

Re: Standalone security scanner

Welcome,

About the best scanner that I've found that will clean itself out of a system after doing its job is the eset online scanner

http://www.eset.com/us/online-scanner/

I'd recommend using a two step process of having the scanner identify all of the problems and then reviewing  the list before allowing anything to be deleted.

The best way to clean a system is to work with one of the trained volunteer staff at the free malware removal sites listed

http://www.bleepingcomputer.com
http://forums.whatthetech.com/
http://www.geekstogo.com/forum/
http://www.cybertechhelp.com/forums/
They will have tools that need to be installed long enough to identify the problems but everything can be removed once the system is clean.

I am assuming that there is an active security product installed and that it will remain and be kept current.

Keep us posted

Dick Win 10x64 current current NSBU
Kudos1 Stats

Re: Standalone security scanner

Hi,

I don't think the Norton Security Scan will remove malware, I could be wrong but I think it will only detect malware.  You would most likely be prompted to install NAV, NIS or NPE.

NPE does not install but it is prone to false positives  -  use it carefully.

I agree with Dick that you would be best to sign up for help from one of the free malware removal sites.  They will ensure the system is completely clean of all traces of the malware and will remove any tools used in the cleanup process.

A little bit of knowledge is... well a little bit of knowledge.
Kudos2 Stats

Re: Standalone security scanner

Hi Brigadier,

The choice of weapons depends on what malware you are trying to remove.  Aspirin is safe and effective on headaches, but you wouldn't use it for a broken leg because you felt that a cast would be too conspicuous, would you?  The removalists at the forums mentioned earlier are best able to determine what infections are present and to use the correct tools and procedures to remove them.  That is where you should go for help.

Kudos1 Stats

Re: Standalone security scanner

Thank you all for your assistance and your expertise; this specific situation I was able to resolve using malwarebytes but I have bookmarked those links for future reference and will be sure to use those resources in the future.

Much appreciated.

Kudos0

Re: Standalone security scanner


Brigadier wrote:

Thank you all for your assistance and your expertise; this specific situation I was able to resolve using malwarebytes but I have bookmarked those links for future reference and will be sure to use those resources in the future.

Much appreciated.


Glad to hear that all worked out well
Thanks for posting the update

We'll be here when you need us, til then

Stay well and surf safe

Dick Win 10x64 current current NSBU
Kudos0

Re: Standalone security scanner

Just out of curiosity, what did Malwarebytes detect?

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