• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Startsearcher - browser hijack

I'm using IE8 on Windows Vista.

I've just noticed that new tabs in the browser open to the www.startsearcher.com page instead of my normal home page. Looking at results from Google it appears that Startsearcher is some kind of malware that gets inserted into your PC via Facebook among other places, and that it hijacks your browser's home page. I'm not clear as to whether it does any other damage.

Although there are various ways of removing it outlined in those discussions, I'd hoped to find something in the Norton software - or at least a mention of it on Norton's website or this forum. - but there doesn't appear to be anything.

Can anyone advise if this is something Norton will be addressing, or alternatively if there's a reliable and safe way of removing the Startsearcher software manually?

Giles.

Replies

Kudos0

Re: Startsearcher - browser hijack

Hi Giles,

Welcome to Norton Community!

I would suggest to try Norton Power Eraser. Download and run Norton Power Eraser tool :

http://www.symantec.com/norton/support/DIY/index.jsp


Go for Rootkit Scan and Restart the computer. Check if it detects any threats and if it does, please provide us the filename and other details. Don't fix any files now, you can fix those after getting confirmation in this thread.

Yogesh

Kudos0

Re: Startsearcher - browser hijack

Hello Giles

Welcome to the Norton Community Forum

The safest way of getting malware removed is to go to one of the free malware removal sites. I am assuming that you have already run a full scan with your Norton product. What is your Norton product and version number please?

If you decide to go to one of these sites, please put startsearcher in the topic heading.

Please go to one of these free Forums for help in removing your bad malware or rootkits.


http://www.bleepingcomputer.com

http://www.geekstogo.com/forum/

http://www.cybertechhelp.com/forums/

http://forums.whatthetech.com/

(Thanks to Delph for providing the list of sites)

Please come back and let us know what you decide to do. Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Startsearcher - browser hijack

Hi Yogesh,

Thanks for the advice.

Power Eraser has come up with three items, but they all seem to be OK; all were installed months or years ago and they're to do with cd burning (cdbxpp.exe), a networking device (devicemanager.exe) and audio file conversion (audioenc.exe).

Having tried that - thanks - I'll now give Trojan Terminator's suggestion a go...

Giles.

Kudos0

Re: Startsearcher - browser hijack

Check out this link: http://www.computing.net/answers/security/startsearchercom-removal-need-new-ideas/33260.html

One poster was sucessful with a simple manual fix. Also appears the free version of MalwareBytes Anti-Malware will remove this.

Kudos0

Re: Startsearcher - browser hijack

Trojan Terminator,

Thanks for those references. I had a look at the forums and, to be honest, was quite daunted by the extent of the actions that appeared to be necessary in order to eradicate the Startsearcher hijacker. I therefore tried a more basic alternative approach, which was to uninstall IE8 and to install IE9 (which I'd probably have wanted to do eventually anyway).

This seems to have done the trick - at least, new tabs in IE9 open as they should. I realise that Startsearcher could still be sitting somewhere on my PC but as long as it doesn't get in my way I can live with that.Donzheim,Thanks for your suggestion too. I might well have tried it if I hadn't already done the IE8 uninstall.Giles.P.S. I first tried posting this reply using IE9 - and found that the content vanished! Remembering that when I opened the forum there was a note about IE9 having trouble with the forum I've now used Chrome.
Kudos0

Re: Startsearcher - browser hijack

Hello Giless

All you have to do for us to see the posts using IE 9 is to use the compatibility mode in IE 9.  Please keep an eye on IE 9 to make sure that it doesn't resurface. Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.

This thread is closed from further comment. Please visit the forum to start a new thread.