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Kudos0

Still can't get to Sims4 Gallery

We still cannot access the Sims4 Gallery unless we turn disable Norton.

This is a real problem.

(see past thread on this which has been closed from further comment)

Replies

Kudos0

Re: Still can't get to Sims4 Gallery

Hi Lnitti

I believe you were referring to the below thread.
https://community.norton.com/en/comment/7814521#comment-7814521

Could you please let us know your Norton Family version details.
Right click on the Norton Family tray icon and click on "About Norton Family" to know the version details.

Kudos0

Re: Still can't get to Sims4 Gallery

We are running Norton Family version 3.6.6.28.

I have already had multiple support messages with "Elavaarrkuzhalee" previously where it was indicated this was fixed and to try again.  But it is not fixed.

Kudos0

Re: Still can't get to Sims4 Gallery

If this can't be fixed, I will need to cease usage of Norton Family.   But then my children will not be monitored when online.  This is not acceptable.

Kudos0

Re: Still can't get to Sims4 Gallery

Hello Lnitti,

We had made a fix soon after your earlier post and assumed that the issue got fixed since we did not receive a confirmation. We are happy to help resolve the issue and requesting your availability for a remote session, please check your private message for more details.

Thanks

Kudos0

Re: Still can't get to Sims4 Gallery

Hello Lnitti,

Kindly respond to our private message regarding your availability for us to further investigate this issue. 

Thanks

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