• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

STILL TRYING TO RE-INSTALL A SAVED BACK-UP

Is there anyone in the Community that can help me please.  I am basically trying to locate an on-line back-up that I stored with Norton.  My computer crashed so I bought a new one.  I then re-downloaded Norton on to the new computer, but I cannot locate my previous back-up so that I can get back my important files.  It would seem to me that this is the basic role of a back-up so why is it so difficult?

So far the Norton support staff have stopped answering so is there anyone else out there who can advise me please.

Thanks in advance.

Dave

Replies

Kudos0

Re: STILL TRYING TO RE-INSTALL A SAVED BACK-UP

Is there anyone in the Community that can help me please.  I am basically trying to locate an on-line back-up that I stored with Norton.  My computer crashed so I bought a new one.  I then re-downloaded Norton on to the new computer, but I cannot locate my previous back-up so that I can get back my important files.  It would seem to me that this is the basic role of a back-up so why is it so difficult?

So far the Norton support staff have stopped answering so is there anyone else out there who can advise me please.

Thanks in advance.

Dave

Kudos0

Re: STILL TRYING TO RE-INSTALL A SAVED BACK-UP

Dave,

We're already working with you via private message and other channels. Please keep the issues contained in the original thread and private messages so we don't end up with multiple chains on the same issue.

This thread is closed from further comment. Please visit the forum to start a new thread.