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Kudos0

Stop LiveUpdate from running at log in.

Today I worked with Norton to resolve a problem I was having with Norton Security for the Mac.  It was on an iMac running MacOs 10.13.6 and the version of Norton Security for Mac 7,8.  The problem involved an AT RISK alert that was coming up when starting up the Mac and logging in.  The message recommended doing a FIX.  When the fix was completed, the Security block on the Norton window was red.  Continuing to rerun the FIX did not resolve the problem.

After working with one Norton technician the problem was elevated to a Level 2 technician.  He diagnosed the problem as a conflict between the Mac OS start up and the Norton start up.  He resolved the problem by stopping the LiveUpdate from running at startup and log in.  It seems to have worked.  However, I did not ask him what he changed to accomplish this.  Can anyone provide this information as I have other Macs with the same issue.  Any help will be appreciated.  Remember, this is the Mac version of Norton Security, NOT the Windows version.

Replies

Kudos0

Re: Stop LiveUpdate from running at log in.

I just realized that this problem started about the time Version 7.8.1 (build 34) was released.  Is it possible that there is a problem that Norton needs to resolve and needs to be elevated to a level where it can be addressed?

Kudos0

Re: Stop LiveUpdate from running at log in.

Hello Wayne. Give this a look. Although I'm not a MAC user this looks to be able to take you in the right direction.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1803 / build 17134.286 / NSBU 22.15.1.8 / Norton Core v.267
Kudos0

Re: Stop LiveUpdate from running at log in.

Hi @D Wayne Whitlow,

Thanks for reporting in Norton Community Forums. Can you please provide exact error message show on Norton? Please post an error message screenshot in forum post. 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Stop LiveUpdate from running at log in.

Sunil_GA

Just finished another 2 hours on the phone (for the second consecutive day) with Norton Level 1 and Level 2 support.  Yesterday's fixes did not take.  The same problem reoccurred today.  If you can check Case # 3627071 (todays, may have missed a number) and 36284003 (yesterdays).  The error message is "Your vulnerability definitions are not up to date.  Your Mac may be at risk."  This is accompanied by the Security box being red and shows at risk.  Norton Level 2 tried to fix again today and right now it appears to be working, although I am afraid to try to run LiveUpdate.  I was told today that the case is still open and I will be called tomorrow to see if the fix is still working.  I ask if there is another level of support, Level 3, but I cannot talk to them.  If this persists, I need to elevate it to someone.  Any help would be appreciated.  This condition has occurred on three different Mac, 1 iMac, and 2 Mac Powerbook Pros.  Thanks for your interest.