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Kudos0

Stop monitoring mobile app and Video on Android

This app is go From bad to worst. Last few months is stop recording the time usage on my windows 10 laptop although all the activities, website, videos activities are recorded. And I have Long troubleshooting about 1 month with NF team, send log files etc but the only solution from your team, I need to recreate the profile. Then it solve the problem. And, now I encounter new problems with my Son android mobile phone. - I keep getting the message about my child turn permissions if the permission is turn off, how come the web tracking and time supervision is working ? I can see time spend Everyday for the mobile device - the new problem now, I don't see any activities for videos and mobile app since these last 2 days. It worked before. I saw my kid play games and used WhatsApp chat a lot these two days. But it did not record the time spent for WhatsApp and growtophia (one of the game) since last two days. - I checked the permission setting from his mobile phone yesterday and everything are on. Because of this, we have argument and now he always said, your Norton is not accurate and cannot be trusted. Always give wrong information. I need solution. I have been using Norton Family for more than 3 years, but now thinking to change to other products. Please give me solution. Thanks Yul

Replies

Kudos0

Re: Stop monitoring mobile app and Video on Android

Hi @lukimin,
    We sent you a private message asking for more clarification regarding the observed behavior. Can you kindly share the information we requested?

Thanks,
Norton Family team

Kudos0

Re: Stop monitoring mobile app and Video on Android

Hi, 

I replied to the message from my Gmail, but the email didn't send through. 

My kid used WhatsApp Everyday with the schools classmate without miss including those two days, and including now.  I didn't see any WhatsApp usage again for today. 

I am not sure about YouTube from web or app. But I saw him play growtophia.  I have uninstalled and install Norton from his mobile yesterday.

What do you met access the apps as widgets?

Regards

YL

Kudos0

Re: Stop monitoring mobile app and Video on Android

Hi @lukimin,
    We tried using WhatsApp and growtopia for monitoring app usage and we are seeing activities posted. So to understand the issue better, can you share more information on how the child is using these apps (preferably with screenshots - you can choose to send these via private message). 

Regards,
Norton Family team

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