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Kudos0

Stop the "Scam Insight Personal Information Risk" Messages

I designed a website for a client, and its a brand new site, and NOTHING WRONG with the site. It has been checked by Norton's Systems and clearly says that there is No Risk and No Threat of any kind on the site. Its basically a Pictures and Pages site for a Flower Shop in my area.

I have had the site FULLY VERIFIED and it is inside my account as OK and no issues with the site ownership.

And yet Nortons INSIST on putting up the crap onto the site, and its basically a BLOCK page, and the fact is that MOST PEOPLE would get scared off when seeing it especially when the words SCAM appears at the top of the page along with the website address.

I have reported this countless times probably about 50 times all together and includes Emails, and Online Chats and communications. They always create a "ticket" and claim that they will get back to me. They have in fact several times and on ALL OCCASIONS have flatly refused to stop putting up this notice to the site.

They claim that its a "new website" and not many visitors to the site....

Therefore the Owner of the Site, or the Designer just simply must be Scammers or that notices IMPLIES that the owner is a scammer and asks for Personal Information.

What rubbish this is !!!!! Just because a site is NEW does that mean that the owner of the site or the designer is a scammer of some kind? Is my lovely client (a flower shop owner) a bad person in some way, and deserves to have her site visitors driven off the site? (just because Nortons wish to do so) hmmmmmm?

Countless communications and emails and I have demanded that they STOP this practice or WHITELIST the website and remove the notice and I keep on getting a JESSICA from the "Nortons Escalation Team" flatly refuse to fix this problem. It would be so easy to fix it, and just simply whitelist the website. There is nothing actually wrong with it. Maybe she is not the only one involved. They must all think that they have a power of others complex to rule over the rights of other people.

So what makes Norton the keeper of the web and internet? IF THE SITE WAS DANGEROUS then sure. No one wants to visit a dangerous website. We all want to know about that for sure.

However if the site is PERFECT and NO THREATS how DARE they do this to innocent people.

As far as I am concerned the management and staff involved in this practice should all be FIRED and they do not deserve employment if they cannot use their brain to think clearly.

Symantec is in the California Area as I wrote to the California Attorney General about this, and I don't know if they will do anything about it, and I am guessing not. (It might just be too hard to lift a finger and help other people) So maybe a flood of demands to their office might force the clowns at Symantec to look at this bad practice and STOP DOING IT to innocent people.

This is a disgusting practice and it should stop. If anyone at Nortons actually cares about doing the right thing, then fix this issue.

PLEASE and stop hurting innocent and good people.

Replies

Kudos0

Re: Stop the "Scam Insight Personal Information Risk" Messages

What is the web site you are having this difficulty with?

Can you post a screenshot of the block page you are seeing? 

Instructions to post screenshots can be found here
https://community.norton.com/forums/how-post-image-forums-0

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Stop the "Scam Insight Personal Information Risk" Messages

FILE UPLOADED. This low life manager "Jessica" needs to be fired along with anyone else involved in this stupid policy of destroying NEW websites just because they are NEW !!!! There is NOTHING WRONG with the site, and its new. But Nortons believes it has the right to destroy people and after they spend maybe thousands of dollars in a NEW Website then Nortons comes along and places a SCAM notice onto the page. MOST PEOPLE WILL NOT ENTER even though further down the page it states that no know threats,,, BUT hey.... BE EVER SO CAREFUL OF THIS SITE, BECAUSE THE OWNER APPEARS TO BE A SCAMMER AND IS ASKING FOR PERSONAL INFORMATION...….

THIS POLICY IS A DAMNED DISGRACE BEYOND ALL REASON. How DARE YOU target innocent people that have don't nothing wrong to anyone and drive away potential customers with a message like that. Its OFFENSIVE.

Your forms to report clearly say "FALSE POSITIVE" when reporting it. You clearly know that its wrong, but do it anyway.

After about 50 complains, emails and online chats, where promises are made to FIX this, NOTHING IS DONE...

They always create a "ticket" and blame the "nortons engineers" who will look at this issue, and NOTHING IS DONE.

The notice continually appears and will not go away.

After "escalating" to the "Escalation team" (repeatedly) I get the same damned answer that "nothing has changed" and that JESSICA tells me that they will not fix it. She (and others no doubt) have the power to fix this MISTAKE AND ERROR ON YOUR SYSTEMS but will not do it.

I would dearly love to see Symantec dragged into a court because you would lose this outright.

Your own Forms clearly word it as a "FALSE POSITIVE" admitting that you know it is wrong.

Hope you got the file upload and picture of proof.

NOW FIX THIS ONCE AND FOR ALL AND IMMEDIATELY WHITELIST THIS WEBSITE AND FIRE THOSE THAT HAVE PROMISED ME TO FIX IT, AND CREATED TICKETS AND THEN DID NOTHING ABOUT IT.

If others are reading this, then I strongly recommend that you complain to the California Attorney General in the loudest possible terms and get this bad practice immediately stopped. Shame on you Symantec.

Kudos0

Re: Stop the "Scam Insight Personal Information Risk" Messages

I responded not knowing it was a "survey" which no one will read or care about. So lets make it public instead shall we..

MICHAEL HARGIS – PERSONAL DIRECT TO HIM

Make sure that MICHAEL HARGIS gets this…

I don’t care one scrap about the big writing either. The bigger the better

MICHAEL - READ MY POSTING ON THE FORUMS ABOUT THIS…

MICHAEL - YOUR PROCESSES ARE A TOTAL DISGRACE….

ABOUT 50 EMAILS, ONLINE CHATS AND DISCUSSIONS.

MICHAEL - NOTHING IS DONE TO FIX IT DESPITE PROMISES TO FIX IT

MICHAEL - STUBBORN INDIVIDUALS INCLUDING A “JESSICA” FROM THE ESCALATIONS TEAM WHO HAS THE POWER TO FIX THIS, AND WILL NOT CORRECT IT, EVEN THOUGH YOUR FORMS CLEARLY LABEL IT AS A “FALSE POSITIVE”

I WOULD DEARLY LOVE TO SEE YOU DRAGGED INTO COURT OVER THIS POLICY, BECAUSE YOU WOULD LOSE IT. READ MY POSTS THAT MAKE IT CLEAR…

MICHAEL: YOU HAVE THE POWER TO FIX THIS, NOT ONLY FOR ME, BUT FOR MILLIONS OF OTHER INNOCENT PEOPLE, NOW FIX IT, AND DO IT NOW.

I HAVE HAD A GUTFUL OF THIS INCOMPETENCE FROM JESSICA AND EVERYONE ELSE INVOLVED AND THIS DAMNED STUPID POLICY OF TARGETING NEW WEBSITES AS SCAMMERS. THAT DEFIES LOGIC.

NOT EVERYONE IS A SCAMMER JUST BECAUSE A NEW WEBSITE IS CREATED…

Kudos0

Re: Stop the "Scam Insight Personal Information Risk" Messages

Kudos0

Re: Stop the "Scam Insight Personal Information Risk" Messages

First. This site is monitored mainly by volunteers who volunteer our time to try to help users with problems with their Norton products from our experience with them. We are not Norton employees. Any employees posting in the forum will have a red Employee tag where you see my Guru tag.

You have posted your thoughts rather vehemently, but you did not answer my question above about what the web site is with the problem. Also, a screenshot of the block message can help us diagnose just which Norton feature is involved.

You are insisting that the site is clean, but from the many experiences we have seen in the forums, Norton only refuses to change a detection when they have manually checked the site and still find a problem that warrants the block.

Once we know the web site, there is a volunteer here that has contact with the Safe Web team. We can then get the site re evaluated for you.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Stop the "Scam Insight Personal Information Risk" Messages

Nortons have been told about 50 times the URL, and the site is fully owner verified inside my account. In addition to the totally countless numbers of times that they have been told, NOTHING is done to fix it.

I have lost count of the number of times I have used the REPORT the "False Positive" form and NOTHING is done to stop these messages, and is it any wonder that I am so vehement about this? How many times do they need to be told to fix it?

www.obsessionflowers.com.au is the URL and I repeat it once again, that the site has no threats of any kind. Owner verified as well and I find it extremely offensive that Nortons will continually put up that notice to the site when there is nothing wrong with it.

Symantec needs to be dragged into a court of law and get it stopped. Driving away people from a New Website? What a disgraceful practice. (If there was something wrong with the site, then sure that is different) However there is nothing wrong with the site, and your systems have confirmed it, but you will still put up that offensive notice.

I also did upload the file or screenshot. You have just asked for it, and it should have been there.

Thanks for responding anyway.

Kudos0

Re: Stop the "Scam Insight Personal Information Risk" Messages

Now that we know the web site, @floplot  can request a re evaluation for you.

You may have provided the screenshot to Norton, but as I noted, we are not employees and have no access to what you have submitted. 

So as you do not want to do it, I will for you.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Stop the "Scam Insight Personal Information Risk" Messages

Thanks Peter for responding. This is a nightmare trying to deal with them. The woman Jessica in the escalations team has told me herself several times, that they know the site is "Clean" and nothing wrong with the site.

But they could not care less to stop putting up those messages. What a disgrace they are. What kind of people or company is it?

They know there is nothing wrong with it, but they are going to do it anyway. What difference should it make just because the site is new? hmmmm? All new website owners are scammers are they? hmmmmmm?

If I had the money, I would take them on in court myself but I am not in the USA either making it harder.

I have been relying on the Attorney General for California and submitted paperwork to them, but don't know what they will do, if anything at all.

Kudos0

Re: Stop the "Scam Insight Personal Information Risk" Messages

Kudos0

Re: Stop the "Scam Insight Personal Information Risk" Messages

Yes you have told me nothing new. I said that from my first post. I explained that the site if perfect.

I also explained that the site is OWNER VERIFIED so we went through that process as well.

The whole point is that these low life individuals at Norton have NOT STOPPED PUTTING UP THAT SCAM NOTICE and they have been told about or around 50 times to stop doing it.

Visitors who go to the site will be driven off the site, when they see that notice or MOST PEOPLE WILL be driven off it, even if not all people. MOST WILL CLICK AWAY from the site.

The stupid morons as Norton think it is ok to put up that notice even if the website is perfect. Even when told, after checking the site out properly, and they know there is nothing wrong with it, they will go ahead and keep on putting up that notice.

IDIOTS and INCOMPETENT people that have no sense of right or wrong.

Now what will it take to get this site WHITELISTED to stop that notice from appearing. Good question hey...

Is about 50 times not enough? Maybe 500 or 1000 times? What will it take before common sense prevails

Kudos0

Re: Stop the "Scam Insight Personal Information Risk" Messages

Scam Insight mostly works on heuristic based detection [on the fly detection with no database], it is implemented on Norton toolbar.

It make use of inputs like
1. Does it ask for personal information like credit card, SSN, login information,
2. How new this site is,
3. How many users visited it till now,
4. Suspicious whois info
5. Does it have any suspicious scam keywords

Since Scam Insight works in client side and it is on the fly detection, on fairly new sites, it may happen that site is rated as Untested in SafeWeb.  Some users see it and others don't.
This issues might be because some users/system/browser might have disable Norton toolbar or Scam Insight might have difficulty in collecting above mentioned details.

Note: Usually, as websites get more users...then Scam Insight starts trusting the site and reclassifies it as Safe.

Kudos0

Re: Stop the "Scam Insight Personal Information Risk" Messages

webdesigner:

Yes you have told me nothing new. I said that from my first post. I explained that the site if perfect.

Safe Web does not report real-time site reputation.  

Safe Web for better or worse reports site historic (over-time) reputation.   New sites as you an imagine need time to acquire reputation.     

In addition to actively crawling and analyzing web sites, Norton Safe Web relies on feedback from users and Norton Community participants. When a drive-by download occurs at a web site, the suspicious URL is automatically reported to Norton Safe Web for analysis. The reported site is rated as unsafe if the analysis confirms that the download is malicious.

To ensure that its site rating accurately reflects the current state of a site, Norton Safe Web performs frequent re-analysis of Web sites. Norton Safe Web employs a site rating aging algorithm which estimates how often the safety of a particular Web site will change. Some of the factors used in this analysis include the site's rating history, the site's reputation and associations, the number and types of threats detected on the site, the number of submissions received from Norton clients, and site traffic. In other words, unsafe sites that are more likely to have been cleaned up are re-analyzed often while those that might take longer to remove detected threats are re-analyzed less frequently. User reviews are also accepted, with contributors ranked by reputation. Should a site owner dispute the ranking of their site, they can submit a request for re-evaluation after completing a validation process.

https://safeweb.norton.com/help/site_owners

Regards w Respect

Please rate your experience with Norton
https://gen3.opinionlab.com/v1/comment_card

Kudos0

Re: Stop the "Scam Insight Personal Information Risk" Messages

Hello webdesigner

Welcome to the Norton Community Forum

I know it is upsetting to see a notice on your brand new website. I am another customer, but I do have contact with the Safe Web Team. I have just gone to the website which is getting the Scam Insight notice. The way this notice works is that it will go away on its own after a certain number of the Norton Community customers have seen your website.. I don't know if it's 5 or 10 users have to go to the website. Once it's seen by some Norton customers it will go away. Your site is clean. I have seen this happen.. What needs to be done is to get a few people to go to the site from the Community and then it just goes away. We will see if we can round up some people to look at the site and then it will be gone.

I can and will mention it to the Safe Web Team and they will see my message in a few hours time. No False Positive form needs to be filled out for this. There is nothing for you to do. No Tickets need to be filled out. We have no tickets in the Forum as far as I know.

I will follow up on this.

Have a Good Night  or day and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 1903 Norton Core Security Plus 22.19.9.63 Core Firmware 288 Android App 2.23 Chrome latest version.
Kudos0

Re: Stop the "Scam Insight Personal Information Risk" Messages

Hi there,

I thought this whole forum was also run by Nortons themselves, but apparently by volunteers and some have explained how it works or how it is supposed to work.

So thanks to the person who offered to try and get some traffic to the site, to help stop the messages. I am not ungrateful.

My anger is at the People responsible for the Scam Page, and it doesn't change the fact, that the page appears, drives people away from it, and alleges that the site owner is a scammer, all because its a NEW website. No consideration is given to the fact that the site is CLEAN and has no problems with the site. Its also a .com.au and in Australia they are fully owner by registered business owners. You CANNOT get a .com.au unless an ABN is used. There is absolutely no consideration given by Nortons for the facts. We know that the site is clean, but we are going to shove that scam page down your throat whether you like it or not.

Reputation: If reputation were important, lets ban Google because they invade our privacy and MSN and Microsoft. Lets ban FACEBOOK as well. After all, they sell their customers information don't they.

It would be nice to see the site WhiteListed and stop this from happening. Thanks to anyone that is trying to help. I am grateful.

Kudos0

Re: Stop the "Scam Insight Personal Information Risk" Messages

Stop the "Scam Insight Personal Information Risk" Messages

How do i stop the above mentioned message from appearing on my new website ((www.xclindustrialfurniture.com)) ....?

It is just so annoying. Please, Help!

Kudos0

Re: Stop the "Scam Insight Personal Information Risk" Messages

obsessionflowers.com.au remains (at this time) under:

Kudos0

Re: Stop the "Scam Insight Personal Information Risk" Messages

Cbasil425:

Stop the "Scam Insight Personal Information Risk" Messages

How do i stop the above mentioned message from appearing on my new website ((www.xclindustrialfurniture.com)) ....?

It is just so annoying. Please, Help!

 

Kudos0

Re: Stop the "Scam Insight Personal Information Risk" Messages

Hello Cbasil425

Welcome to the Norton Community Forum

The Scam Insight messages usually go away on their own after it is seen by a bunch of Norton Community members. I went to the site to check it out.and saw the Scam Insight Message. Safe Web is showing that you site is clean. Once it becomes more popular, you will see that it is gone.

Have a Nice Day and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 1903 Norton Core Security Plus 22.19.9.63 Core Firmware 288 Android App 2.23 Chrome latest version.
Kudos0

Re: Stop the "Scam Insight Personal Information Risk" Messages

No amount of justification for this block page is acceptable.

Every website in the world "asks for personal information" Let ban every website across the planet, because they all do this!

The word SCAM is the first word that is used on that page, and the website address is given.

I have explained all of this stuff already including the fact that the words "FALSE POSITIVE" appear on the reporting form.

You can report to Norton till the cows come home, as I have done countless times I said 50 but it would be more than that.

The incompetent individuals and the managers that have allowed this practice DO NOTHING about it.

It is also DEFAMATION against the website owner being labelled as a potential scam artist, simply because the website is new.

What a disgraceful practice and Symantec should be dragged into court to get it stopped and the managers involved FIRED.

They only way that I can any change is this:

1) Write to the California Attorney General and demand that they do something about it, and stop telling people to contact a private attorney. I know that is what they do in many cases. They need to be instructed to DO SOMETHING about it, and not ignore the problem. Symantec are in the area and the California Attorney General has a FORM that you can fill in, and explain the problem to them. They need a FLOOD of complaints. I have already done it, but I am only one person. They need to hear this from THOUSANDS OF PEOPLE and DEMAND CHANGE to this stupid policy by Symantec.

2) Also whilst you a complaining, send a copy of your demands to the Senior Vice President of Support. His name is:

Michael Hargis

I am imagining, that he might be located at the head office in Mountain View California, but not sure.

He needs to see a FLOOD OF COMPLAINTS as well telling him how POOR HIS SUPPORT STAFF IS and how you need to contact them countless DOZENS OF TIMES to get anything done. His entire department is a disgrace with broken promises, and they do nothing. Explain how they always "create a ticket" and "escalate" it, to some unknown individual who doesn't actually fix anything but instead washes his/her hands of the problem. Explain how they "escalate" to the "Norton Engineers" who do PRECISELY NOTHING about fixing it.

They are a disgrace and they need to hear it, and see it, and actually do their job and fix the problems that they have created.

3) A class action law suit would do it nicely. I am located in Australia so I cant get involved, but if only the entire Norton Community would rip into the people and demand that they fix it would help.

Nothing more I can do about this problem. I wish I could.

Kudos1 Stats

Re: Stop the "Scam Insight Personal Information Risk" Messages

Hello webdesigner

Do you have another website which is being blocked by the Scam Insight page?

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 1903 Norton Core Security Plus 22.19.9.63 Core Firmware 288 Android App 2.23 Chrome latest version.
Kudos0

Re: Stop the "Scam Insight Personal Information Risk" Messages

No I don't have any other site at the moment.

I did have one, and they did whitelist it, after a lot of arguments with them.

The problem is not getting it "owner verified" All that does is allow you to talk to them and communicate with them.

I have this site owner verified, and it makes no difference to these people. They just don't care.

The other site was one of my own sites, and it finally stopped after they whitelisted it.

So it has been a very difficult process. I have written a letter of demand to that Michael Hargis as mentioned earlier.

I included a copy of the posts in this forum so he can read it for himself.

This is a very offensive program by Norton. Accusing new website owners that they maybe scammers just because its a new site?

Its defamation as well and it makes no sense.

Every website in the world allows people to "contact" the owner or send a message of enquiry.

You would expect that a Full Electronic Check of the site IF OK then no issues and there should NOT be a scam page.

If there was a genuine scam or risk and if something was found to be highly invasive then sure. We all want to know about it!

But when the site has a clean bill of health? So what if its a new site.... Symantec should be dragged into the mud for this.

We really need thousands of Norton user screaming at Symantec to stop this practice. Then they might listen.

Kudos0

Re: Stop the "Scam Insight Personal Information Risk" Messages

I got a reply from that "Jessica" and her full name is "Jessica xxx" of the Norton Escalation Team.

She refuses to fix the problem. Note the "Report Form" clearly says "FALSE POSITIVE" on the report form.

It has been reported more than 50 times. I have lost count.

This woman needs to be FIRED immediately for her complete stupidity over the handling of this issue.

The website is full "owner verified" and the Norton system knows that it is SAFE and the site has nothing more than pictures and pages. It has a contact form email link JUST LIKE EVERY WEBSITE IN THE WORLD. Because the site is NEW they think that they have the right to drive people off the site. I am now going to paste in the exact email that I just received from this woman "Jessica xxx" who has made her final statement on the issue.

They believe that because a site is "new" that it needs to have its site visitors driven off the site by placing a SCAM PERSONAL INFORMATION RISK notice onto the site. That means that Norton thinks that every NEW website is owned by a Scammer (very likely) Is it? You must extreme caution because the owner of the site wants to steal something from you and you must use great caution. You can "continue" to enter the site, but note that we also will allow you to EXIT the NEW site (obviously to protect you) and its highly risky owner that is a scammer, and a liar and a thief. Norton thinks that this is the right way. Here is Jessica's email today.

__________________________________

Hello (my name)

Thank you for contacting us.

As I have previously stated, we have marked the website as safe, it is only informing Norton Safe users of facts regarding the website, such as the site is new. (Note: I bolded it but that is what she said)

As there are no updates or changes to the information previously provided, I will be closing your case.

If there is anything else I can assist you with related to your Norton account, please do not hesitate to contact us.

Kind Regards,

Jessica xxx

Norton Escalation Team

North America, Asia Pacific & Japan

_______________________________________

This is a disgusting practice and its also DEFAMATION against the owner of a website. New websites can cost thousands of dollars at times and the last thing they need is their site visitors driven off the site for no reason. When the site is CLEAN with no problems of any kind, they should have no right to do this and call into question the honesty of the owner and imply that they are risky people. What a disgrace Symantec. Shame on you.

Kudos0

Re: Stop the "Scam Insight Personal Information Risk" Messages

obsessionflowers.com.au remains (at this time) under:

Kudos1 Stats

Re: Stop the "Scam Insight Personal Information Risk" Messages

BJM thanks

Why did you send me that? I know the site is safe and clean. I just said that in my last post.

Pig headed individuals at Norton (just like this Jessica) need to the right thing by people.

I just noticed that someone removed the surname of this woman and made it an XXX... hmmmm?

They don't want to be defamed, but they can do it this to millions of people that own a "new" website? hmmmm?

This policy is a disgrace and the people that have implemented it, needs to have the brain removed and replaced.

Kudos1 Stats

Re: Stop the "Scam Insight Personal Information Risk" Messages

webdesigner:

BJM thanks

Why did you send me that? I know the site is safe and clean. I just said that in my last post.

I visited obsessionflowers.com.au and added message Permalink to your Topic for our Community.  

Kudos1 Stats

Re: Stop the "Scam Insight Personal Information Risk" Messages

I just noticed that someone removed the surname of this woman and made it an XXX... hmmmm?

That would be a forum administrator that removed personally identifiable information in forum posts, per the forum rules. The same way you removed your name from the reply you got.

 Note the "Report Form" clearly says "FALSE POSITIVE" on the report form.

The wording maybe could be a little clearer to say you are reporting a 'Possible False Positive'. And just because a user feels their submission is a false positive, it is not always the case.

Your words

"That means that Norton thinks that every NEW website is owned by a Scammer (very likely) Is it? You must extreme caution because the owner of the site wants to steal something from you and you must use great caution. 

Norton's message

"It asks for personal information and is not well established with the Norton Community. Use caution when entering any of your information on this site."

Norton's message does not say anywhere that the site owner is a scammer, or is wanting to steal anything. It is just notifying users that the site is new, and that they should use caution if they enter any personal information on the site. Which is sound advice for any website, whether it is new or has been around forever. Would you prefer Norton not put this message up and the thousands of scammers that create a new web site everyday would have free reign on the internet? Sorry, but I prefer the protection of that warning page, with the option to view the site, then decide if I would feel comfortable entering any personal information if I needed to.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Stop the "Scam Insight Personal Information Risk" Messages

Hi all,

I will not be logging in any longer, or adding comments. I have said everything that I can so on the subject.

I will look at the page every now and again to see if anything changed or if there is any progress in a positive way.

The decision makers (whoever they may be) need to alter this and fix the problem not only for me, but for countless others.

Just because a website is NEW does not mean that the owner is a Scammer or questionable. They do not deserve to have their website trashed by Nortons or anyone else. They can cost thousands of dollars to build or construct. This site is clean and SAFE and that has been proved by Norton. Norton says that it is safe. Owner verified as well. What more does Norton want? hmmmm?

If you just simply READ THE WORDING on that scam notice page, it says far more than the website is New. It uses words like SCAM and RISK and other words that scare people away. It gives an option to EXIT (after all the site is risky so you should EXIT the site to save yourself from it.) What a disgrace this is. How poor. What shocking reasoning used by supposedly educated people that have degrees and diplomas and are supposed to be able to think clearly.

They give the option to "report" and the form uses the words "False Positive" So what is that for? hmmmm? FALSE is the word. I never wrote that !!! That is done by Norton themselves. Do they do anything about it, after you "Report" ? hmmmm? No they don't, and I have tried more times than I can count. It is well in excess of 50 and may even 100 by now. Will they fix this? No they wont. You can "report" till the cows come home and they will not act on the "report" given to them.

Will these individuals use their conscience and do the right thing by people (that have done nothing wrong) ? No they wont.

They have this unmovable policy that if the site is NEW that they can, and will put up a SCAM NOTICE onto the computer screens of individuals that go there to view the website. How sad and what a despicable thing to do.

(If the website genuinely had a risk, and Norton detected something bad like malware or some other nasty thing, then sure. Got no problem with that at all. We want to be informed about those sites!)

But when a lovely new website goes up, nice and safe? Norton says we will trash them as well.

There is nothing further that I can do. I only wish I knew how many people or visitors it would take to remove or stop the block page message. No one can tell me. Is it 1000 or 5000. Or how much time does it take? Is it based on Time and Visits? Who knows? I have tried looking and tried to find out. I was going to pay for a promotion of 50,000 people to the site to see if it would stop, but I don't know if that will stop it. Not one of these people at Norton has bothered to explain to me, what exactly is needed to stop this block page. Its like they want to do this to people and no matter whether we are right or wrong, we are going to put up that Scam Page, whether you like it or not, and it wont matter even if the website it totally safe. We are still going to do this. That is exactly how it is. Shame on Symantec.

The Senior Vice President of Support a Michael and Jessica (and all of the other people I have talked to) all use their full names and don't hide their name. If they wanted to be so private and so secretive, then they would not use their name. That makes it even worse. They don't mind letting you know who they are. If you jump onto a chat, the full name is disclosed so you know who they are.

If anyone out there feels like I do, then I don't know the next step. I said earlier that you could go to the California Attorney General and complain. They may or may not do anything. They might tell you to use a 'private attorney.' They may not show any genuine care for the public and do the right thing. Write to Symantec (SNAIL MAIL) Don't bother with Emails. They ignore them. They are too easy to hit the delete button. Countless complaints in writing to their heads of department might help. I don't know what to do.

I am out of here. Hopefully that message will stop and I wish I knew when or how it will happen. These clowns at Norton have not even bothered to tell me about that. Chow

Kudos1 Stats

Re: Stop the "Scam Insight Personal Information Risk" Messages

 I only wish I knew how many people or visitors it would take to remove or stop the block page message. No one can tell me. Is it 1000 or 5000. Or how much time does it take? Is it based on Time and Visits?

Norton would not publish that information or actual scammers could use it to work around the system.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Stop the "Scam Insight Personal Information Risk" Messages

Message for "PeterWeb"

You said:

The wording maybe could be a little clearer to say you are reporting a 'Possible False Positive'. And just because a user feels their submission is a false positive, it is not always the case.

OUR SITE IS TOTALLY CLEAN CONFIRMED BY NORTON AND ITS SAFE CONFIRMED BY NORTON. SO YES, BUDDY BOY. IT IS A "FALSE POSITIVE." WILL THEY FIX IT? NO THEY WONT EVEN THOUGHT THE SITE IS CLEAN.

You said:

Norton's message does not say anywhere that the site owner is a scammer, or is wanting to steal anything. It is just notifying users that the site is new, and that they should use caution if they enter any personal information on the site. Which is sound advice for any website, whether it is new or has been around forever.

IN THIS CASE BUDDY: LETS BAN FACEBOOK, MICROSOFT, NORTON, GOOGLE AND EVERY WEBSITE IN THE WORLD BECAUSE THEY ALL ASK FOR PERSONAL INFORMATION. ALL SITES ARE A RISK. FACEBOOK EVEN SELLS OUR DETAILS FOR MONEY. MAYBE NORTON DOES THIS TOO? HMMMMM? WONDER IF THEY DO. GROW A BRAIN.

Your response made me laugh. Maybe you work for Norton and designed this whole system? hmmmm? Goodbye.

Kudos1 Stats

Re: Stop the "Scam Insight Personal Information Risk" Messages

Kudos1 Stats

Re: Stop the "Scam Insight Personal Information Risk" Messages

Scam Insight no more = obsessionflowers.com.au/    @webdesigner

Kudos0

Re: Stop the "Scam Insight Personal Information Risk" Messages

TO ONE OF THE FORUM ADMINISTRATORS:

It appears that this block page message has finally stopped. It has been a nightmare.

I am asking you please to DELETE this entire posting from the beginning.

I have made my case known, and people have seen it and responded. I have written to Symantec and expressed my views and concerns to them direct. I did everything humanly possible to stop these things from happening now or in the future.

Once again please: At my request because I started this posting: DELETE THEM ALL.

There is no reason to keep this there in this case.

There was some sympathy and understanding from a few Norton community members, and I thank them for the support or understanding of the problem.

It took about 100 complaints in the end before someone listened and fixed the problem. How sad it took that much effort.

Thanks again, and once again I ask to DELETE the entire posts that I started. Appreciated.

Accepted Solution
Kudos1 Stats

Re: Stop the "Scam Insight Personal Information Risk" Messages

Hi webdesigner

We have whitelisted your site 'obsessionflowers.com.au' in Scam Insight. The block page has been removed.

Cops

Kudos1 Stats

Re: Stop the "Scam Insight Personal Information Risk" Messages

Console Ops

I want to THANK YOU very much for your help. This was very frustrating as you could see. I have noticed that the block page no longer is appearing and this website is safe. So Thanks very very much for your kindness and understanding.

My client is happy with the website appearance, and naturally I wish her the best.

Thanks lots again

webdesigner

Kudos1 Stats

Re: Stop the "Scam Insight Personal Information Risk" Messages

Hello webdesigner

I am glad that the block page was finally removed. I see I was finally successful in getting the Safe Web Team to whitelist that website. It took a few tries, but they came through in the end. It usually does take me a few tries before they do it. If you present us with another website, I will try again to get it whitelisted a little sooner. There is currently no whitelist form and only Safe Web can whitelist a site. Unfortunately, the whitelist is good for only 1 website.. I'm sorry you had to go through all you did go through.. This is the system no matter what you try to do to shorten it. Have a Good One.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 1903 Norton Core Security Plus 22.19.9.63 Core Firmware 288 Android App 2.23 Chrome latest version.

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