• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos3 Stats

STOP Sending Me Renewal Notices By US Mail Service!!!

I started this thread here and I requested it to be reopened a few weeks ago but never has been reopen:

https://community.norton.com/en/comment/8170071#comment-8170071

PLEASE STOP SENDING ME RENEWAL NOTICES BY US MAIL SERVICE THAT SHOWS MY EMAIL ADDRESS!!!!

I AM NOT AUTO-RENEWING!!!!

The first two notices I received had my Full Name and Address with my Email address also.

This last notice I received after the first thread I started (link above) had Na Na for my name. It had my address and it still had my Email Address inside the notice. 

We are selling our home in the next few months. I don't need the new residents seeing my email address. I don't want to have a crap load of spam in my email box because Norton wants to advertise my email address by the US Mail Service.

This is the first Computer Security Software Company I have ever seen send out renewal notices by US Mail with a Customers Sensitive Information in it.

"Top Safe Web Reviewer with over 24,000 Reviews." macOS Catalina 10.15.2

Replies

Kudos0

Re: STOP Sending Me Renewal Notices By US Mail Service!!!

Can someone from Norton confirm that they will stop sending me mail with my private information enclosed?

We will be moving in March and the new people buying this residence don't need to see my private email address. I need an answer!

"Top Safe Web Reviewer with over 24,000 Reviews." macOS Catalina 10.15.2
Kudos1 Stats

Re: STOP Sending Me Renewal Notices By US Mail Service!!!

PTD. Allow me to send this up to someone who can put an ASAP on it if possible. 

Edited: I'm not at all sure whether or not support can correct the issue for you, give them a chat if you haven't already while I forward this for you. http://norton.com/chat

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.657 / N360 Deluxe 22.20.1.69/ Norton Core v.288 on Android 2.22 / Opera GX
Kudos2 Stats

Re: STOP Sending Me Renewal Notices By US Mail Service!!!

Hi @ProTruckDriver,

We are looking into this issue. And I have sent you a private message requesting additional information. Once we have a solution, I'll keep you posted.

FYI to @SoulAsylum too. :)

Thanks,
Gayathri

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
Kudos1 Stats

Re: STOP Sending Me Renewal Notices By US Mail Service!!!

'Richard':
I just got a postal mail reminder to turn auto renew on. Has Norton lost their mind ?

Is there a way to be removed PERMANENTLY from future mailings ?

 https://community.norton.com/en/forums/postal-mail-reminder-turn-auto-renew

Accepted Solution
Kudos1 Stats

Re: STOP Sending Me Renewal Notices By US Mail Service!!!

Hi,

This issue has been resolved. Thanks. 

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
Kudos0

Re: STOP Sending Me Renewal Notices By US Mail Service!!!

Thank you Gayathri for resolving this issue.

Thank you SoulAsylum also for your help in this issue.

Hope everyone has a great weekend.

"Top Safe Web Reviewer with over 24,000 Reviews." macOS Catalina 10.15.2
Kudos1 Stats

Re: STOP Sending Me Renewal Notices By US Mail Service!!!

PTD, as always you are most welcome. Thanks Gayathri for the assistance.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.657 / N360 Deluxe 22.20.1.69/ Norton Core v.288 on Android 2.22 / Opera GX