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Kudos1 Stats

Stopping postal mail requests for credit card input

How do I get Norton to stop sending me postal mail that tries to scare me into providing my credit card for auto-renewal because it "puts me at risk of losing ...Norton Security protection?" My failure to select auto-renewal is INTENTIONAL because auto-renewal prices are stupidly always higher than a new purchase each year.  I have repeatedly contacted Norton Support via chat and by phone and each time (after finally convincing them I was not talking about e-mails, but rather, hard copy postal mails), I have been promised that the mailings would stop.  They have NOT STOPPED and I continue to receive these annoying and environmentally wasteful mailings.  They are now gotten so annoying that I have been persuaded to NEVER, EVER purchase another Norton Product again.  The genius that came up with this highly unsuccessful marketing idea should be fired.

Replies

Kudos0

Re: Stopping postal mail requests for credit card input

Deleted by me

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Stopping postal mail requests for credit card input

I would like to know how to stop the postal mailings too.  Sending "reminders" every two weeks for 6 months before it expires is ridiculous.  I'm considering dropping my subscription as well.

Kudos0

Re: Stopping postal mail requests for credit card input

All: In my Norton account, there isn't a "magic button" we can all select, however, I have two things set. Automatic renewal is OFF as I am sure it is with you. I ALSO removed my billing information just after my subscription validated. This will remove your mailing address, I have never received a single snail mailing from Norton. This may work for you as well.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Stopping postal mail requests for credit card input

I tried removing all of mailing address information, including on the billing info page.  The postal mailings are coming every week now, instead of just once a month.  So now they have quadrupled my irritation.

Kudos0

Re: Stopping postal mail requests for credit card input

Try changing your mailing address to something not quite accurate, as another poster suggested.