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Kudos0

Storage Space Full

I'm new to Norton Online Backup so I must be missing something obvious.  I got the message that my storage space was full - 5 gb.  So I purged all my files thinking I would recover the entire 5gb but I still have 3 gb used.  How do I get rid of all of the files in storage? 

Replies

Kudos0

Re: Storage Space Full

I'm new to Norton Online Backup so I must be missing something obvious.  I got the message that my storage space was full - 5 gb.  So I purged all my files thinking I would recover the entire 5gb but I still have 3 gb used.  How do I get rid of all of the files in storage? 

Kudos0

Re: Storage Space Full

create a test notepad fileand save it in desktop. just select this particular file alone and do a back up so it will delete the previous backed up files.

Kudos0

Re: Storage Space Full

No, it will not. That will only add an additional file to the backup set. Send me a private message along with the email address tied to your Norton account and I'll have our engineering team investigate to see if there is a quota issue. It sounds more like the purge didn't correctly decrement the qota.

Kudos0

Re: Storage Space Full

I am confused about my online backup space and why it is nearly full.

When I got a message to buy more backup space I bought another 5GB for $50 and thought that would be problem solved.

But when I go to online backup it says there is 49.84GB used of 59GB.

I noted that there are 6 backup sets, and I am only able to purge one of them. When I did this there was still about 50GB used.

So I deleted the other backup sets from my computer using the Norton Backup Drive system folder. But again no effect on the online storage capacity.

I reduced the the size of my backup considerably from within Manage Norton Backup Sets after deleting backed up files: still about 50GB used.

Can someone Please help me delete everything from my account so I can start backing up again from my desktop and laptop.

It seems a lot of money wasted if the thing doesn't work properly.

Thanks

David

Kudos0

Re: Storage Space Full

Hello Sonyuser,

Please check your private messages. I'll send you a link to a form that will allow you to request we process an account purge for you. Please note to fill in all fields in their entirety so we can properly complete your request in a timely fashion.

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