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Kudos0

Strange sounds at startup ("Device Failed to Connect" sound)

This problem had been discussed several years ago, but there was no clear solution, so I am starting a new thread.

A few weeks back I upgraded to Norton Security and in the process of installing it, I needed to run the Norton Removal Tool to remove my older version of NIS. The removal and install went fine - I thought - but after that, whenever I boot the computer, I get the "Device Failed to Connect" sound three times at boot-up (that duhduhduh sound). I checked the device manager and nothing is showing as a problem. In my printer file, my wireless printer "needs attention" - whether it is turned on or not. When it is on and connected, I still get that sound. (I actually seem to have 2 versions of that printer so one is always not connected - might that be the issue?)

I chatted with Support and they say that there is NO way that Norton caused this - yet it happened IMMEDIATELY after I installed the Norton Security - on the bootup following the install, it happened. Does this new NS try to alert you to a discconected device, I wonder?

I was hoping that someone might have a suggestion or idea on a fix. Or - if this is just a phanton sound, since nothing seems to be disconnected - is it OK to just allow it to be an annoyance. Will it cause any harm in the long run?

I have a Win 7 64 bit running Home Premium and just installed the latest version of Norton Security.

Thanks in advance for any input that might help.

Replies

Kudos0

Re: Strange sounds at startup ("Device Failed to Connect" sound)

I know in the past the Norton Removal Tool would damage the drivers of "Portable Devices". The fix was to go to device manager and uninstall all portable devices and let Windows reinstall them at reboot.

Just lately I had the same problem getting the Device Failed to Connect sound and it was not fixed by the above procedure. I don't know what caused it (maybe a Windows update?) but the fix seemed to be to go to "Services" and check "Windows Driver Foundation - User-mode Driver Framework". If it is set to "Manual" change it to "Automatic".

Kudos0

Re: Strange sounds at startup ("Device Failed to Connect" sound)

Hi Dave,

Thanks for the tip - I'll give it a try and report back with results.

Very frustrating that Norton "swears" that it was not their software that caused this, but it does seem that the removal tool causes this issue at times. And I never had the issue before using the tool, so that does make it likely it was the cause.

Thanks again!

TN

Kudos0

Re: Strange sounds at startup ("Device Failed to Connect" sound)

Nope - that didn't do it. It was already set to automatic and even switiching to manual and back didn't help.

I may try to uninstall the portable devices but none show that they are disconnected.

Or...just live with the bonks - LOL!

Thanks for the suggeestion!

TN

Kudos0

Re: Strange sounds at startup ("Device Failed to Connect" sound)

Yes, certainly worth trying to uninstall all portable devices and reboot.

Kudos0

Re: Strange sounds at startup ("Device Failed to Connect" sound)

Hello

Did you check the event viewer for any errors?

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Strange sounds at startup ("Device Failed to Connect" sound)

I looked there, but didn't see anything - not really sure just where to start looking actually. I will give that another go.

Thanks!

Kudos0

Re: Strange sounds at startup ("Device Failed to Connect" sound)

The only portable devices are 4 "drives" - one thumb drive, my picture SD card and two others - none attached - so I'm not sure that will even help, but worth a try.

Thanks!

Kudos0

Re: Strange sounds at startup ("Device Failed to Connect" sound)

FWIW,

In addition to messing up various manufacturer's card readers and the like, I've found that using the NRT also messes up the Bio-metric scanner drivers on every HP notebook I've ever had to use it on which happened to be equipped with a fingerprint ID scanner.

Going into Windows Device Manager, locating the flagged (caution symbol) device(s), uninstalling the flagged device(s) but leaving the driver, then clicking the "Scan for hardware changes" button to reestablish the device-to-driver connection, fixes the problem.

Kudos0

Re: Strange sounds at startup ("Device Failed to Connect" sound)

Unfortunately - there is no flagged device - everything looks fine, but I still get that sound on reboot each time. Very frustrating!

Thanks!

Kudos0

Re: Strange sounds at startup ("Device Failed to Connect" sound)

That's an odd one...

Do you have "Devices by type" and "Show hidden devices" selected (under the Device Manager's "View" menu)?

As Davec33 mentioned, I too have heard this can sometimes be fixed by changing the "Windows Driver Foundation - User-mode Driver Framework" service startup from its default to "Automatic"

Failing all that, if you suspect your printer you might try completely uninstalling your printer's support software (and also disconnecting it if it's connected directly to the affected computer, i.e. via USB) then rebooting to see if you still get the indication sound.  If not, then you can try reinstalling the printer support again, rebooting, and see if the sound issue is fixed.

As for the support tech's "non mea culpa" claim ...

http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/device-failed-to-connect-sound-notification-with/723218c0-70e3-43e7-8c59-ce48e31e80c7

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