• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Streaming defs

I left my computer on all night last night, and opened up NIS 2009 this morning and was surprised to see last update 4 hours ago. I thought the idea was that you had updates every few minutes?

Replies

Kudos0

Re: Streaming defs

Same here on both my machines with NIS2009. Last update was almost 6 hours ago for me.

Though alarmingly, I just ran LiveUpdate manually and it downloaded some new defs, I've not done this on the other machine, and not yet received anything with the pulse updates.

They were working fine yesterday though, longest time I noted between updates yesterday was 9 minutes, so something seem's a miss at the moment.
Thanks, Cytoned.Using Norton Internet Security 2009 & Norton AntiBot.
Kudos0

Re: Streaming defs

Over 7 hours now, still nothing.

Started a support session with Symantec, ended it after about 10 minutes of watching the rep (who was remote controlling the PC) just keep restoring default settings and running LiveUpdate manually.

Don't even think he understood the problem.
I don't think it's anything wrong with the PC though as it was working great yesterday - nothing's changed, then nothing at all today, but on both computers.

Interesting...
Thanks, Cytoned.Using Norton Internet Security 2009 & Norton AntiBot.
Kudos0

Re: Streaming defs

Streaming defs only bring changes when a new virus has been identified.  Heaven help us if we are getting NEW defs every five minutes!  The program checks at five minute intervals, but only reports when it has actually gotten something.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Streaming defs

Yea I'm still stuck on 6 hours! As to the post which states that streaming updates only occur when a new virus is discovered, I thought that it checked every 4-5 mins to see if there was an update? Even if there's not, surely the last update should still be within 10mins whether it downloaded anything or not! To my mind, it's not even checking!
Kudos0

Re: Streaming defs

Indeed.

For about 10 hours yesterday after I installed it, the "Last definition update" counter was just counting up to around 10 minutes, then resetting to 1s, then counting up again.

Whether it downloaded new defs each time, who knows, but the counter never got past 10 minutes. So when I see 7 hours, that can't be right surely?
Thanks, Cytoned.Using Norton Internet Security 2009 & Norton AntiBot.
Kudos0

Re: Streaming defs

Mine said 6 hours ago, ran it manually, and there was an update waiting, status critical and installed. I was thinking LU is supposed to run every 4 hours (not counting streaming defs, of course). Anyway, it says virus defs over 6 hours ago, the counter must be in relation to virus definition updates only.

EDIT: Just restarted and ran LU, got a "pulse definition update", and now counter is set back to zero. Can someone try this and see if their counter goes back to zero, thanks.

Message Edited by johna on 09-11-2008 12:39 AM
Kudos0

Re: Streaming defs

the same here....no updates for 7 hours

EDIT: same here, johna :)

Message Edited by SaLaDiN on 09-10-2008 07:48 AM
Kudos0

Re: Streaming defs

I agree that there should be an indication of when NIS last checked for sigs as well as an indication when new ones were found -- both are useful pieces of info.

By now, most users should be on the same page, so to speak.  At least, those of us with the same OS should be getting the same definition updates times as one another.

Mine shows one hour.  It would be reasonable to expect that other users of XP Pro, SP3 would have updates aroung one hour ago, too.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Streaming defs

Please refer to the edit in my last post here, thanks.
Kudos0

Re: Streaming defs

johna, yes I can confirm.
Thanks, Cytoned.Using Norton Internet Security 2009 & Norton AntiBot.
Kudos0

Re: Streaming defs

Cytoned, did you have to restart and run LU manually? Thanks
Kudos0

Re: Streaming defs

Didn't need to restart, but I ran LU manually - it downloaded some streaming defs, then the counter reset. Counter now on 3 mins ago.
Will hold off running LU manually again and see if it does it automatically, like yesterday.
Thanks, Cytoned.Using Norton Internet Security 2009 & Norton AntiBot.
Kudos0

Re: Streaming defs

I'm on XP SP3 but mine was showing 6 hours ago! I've just returned to my computer again and it has restarted by itself! I didn't even restart the computer or run Liveupdate! So mine now says 1 minute ago!
Kudos0

Re: Streaming defs

Two things:

One, I just checked and my last updates now shows four minutes ago.

I just now ran LU and got some actual updates (not sigs though) and the readout still showed 4 minutes ago, which is what I would expect.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Streaming defs

Seems like the pulse update has just updated, if you run LU manually again you will probably find another update and the counter will reset again, I just tried it. Let us know, thanks.Message Edited by johna on 09-11-2008 12:56 AM
Kudos0

Re: Streaming defs

Just got another one.  Didn't need to launch LU myself.  It seems we are all now on the same track.  Let's see what happens when we leave LU alone.
mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Streaming defs

Seems to be working again, counter just changed to 3 seconds ago, didn't do anything manually.
Thanks, Cytoned.Using Norton Internet Security 2009 & Norton AntiBot.
Kudos0

Re: Streaming defs

Yea I just ran it and found a web definition update I think it was. The counter didn't reset but then I suppose it didn't update the pulse definitions so that's normal enough! Hopefully it doesn't stop again!
Kudos0

Re: Streaming defs

Wonder whether anything had gone wrong with the server etc, or whether there were just no updates for ages?
Thanks, Cytoned.Using Norton Internet Security 2009 & Norton AntiBot.
Kudos0

Re: Streaming defs

Yeah, hopefully this will not be a continuing matter of concern for users of NIS09. With the stats being displayed on the main interface, it's going to be obvious when anything goes a miss, or just doesn't seem right.
Kudos0

Re: Streaming defs

S.D.s are Released every ten minutes on average and are Released with Mod.s of Viruses, Trojans, e.t.c..

Is there a way to see how LU is meant to Run, i.e. like in N.I.S. 2008, you could got to the Control Panel to change the Interactive/Express Mode and how often it runs?

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: Streaming defs

Hi All,

I'm researching what may have happended with the Pulse Updates. I'll let you know as soon as I get any information.

Thanks! 

Kudos0

Re: Streaming defs

Hello Everyone,

Thanks for notifying us of this! We were able to make the proper adjustments and should have this issue corrected. If you see this issue again, don't hesitate to let us know about it.

If you still have the same problems, be sure to run LiveUpdate, then monitor if the Steaming Definitions come in properly after that (although, your product should have already received them).

Thanks for you patience during this! 

Kudos0

Re: Streaming defs

Thanks Tim :)


So far so good, last update for me was 2 minutes ago =)

Thanks, Cytoned.Using Norton Internet Security 2009 & Norton AntiBot.
Kudos0

Re: Streaming defs

I still have problems with Streaming Defs (NIS 09 - Windows Vista 32bit SP1), last update 9 hours ago. Is this because I'm running a trialware ? Am I the only one having this problem ?Message Edited by Vejdin on 09-13-2008 11:18 AM
Kudos0

Re: Streaming defs

Yea it would appear there is a problem again, my last update was 11 hours ago! Then when I started up my computer today, Norton didn't appear to load and the icon still isn't in the task bar even though I have early load on.
Kudos0

Re: Streaming defs

This is sometime later, but my sigs are up-to-date.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Streaming defs

Is anyone still seeing this issue? Please let me know if you're still not able to get your streaming defs current. Thanks!
Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Streaming defs


Tony_Weiss wrote:
Is anyone still seeing this issue? Please let me know if you're still not able to get your streaming defs current. Thanks!

I still don't receive automatic streaming definitions. I have currently NIS 2009 trialware installed on Windows Vista SP1 32bit.

"Automatic LiveUpdate - Not run", "Pulse Updates - Not run". Definition Updates - 1 day ago.

Kudos0

Re: Streaming defs

Same problem here :( no pulse updates since 3 hours. Full version of NIS 2009
Kudos0

Re: Streaming defs

Hi Tony

Pulse Updates - Hit & Miss

I installed NIS 09 3 days ago

By The Way.... Love The Super Quick Installation

I Noticed Straight Away... Pulse Updates ... Weren't Working As They Should

The Fist Day... I Manually Ran Live Update Twice

Just to make sure I was up to date and covered

Since Then - Friday... I've left it to it's own devices.

NIS 09 ... Seems to update randomly

There is No set pattern

But its' certainly not every 10 minutes.

At the moment it's saying 1 hour

Although I know it's more like 1 and 1/2 hours

I've left it alone... And I just check it now and again

To make sure it never goes too long without - Updating

I know there are so may other people with the same problem.

I very much doubt this problem is my end.

I'm Not Too Worried...

As Long As It Is Actually Updating A Couple Of Times a Day

Thanks!

Message Edited by Zana on 09-21-2008 03:20 PM
Zana
Kudos0

Re: Streaming defs

Hi Tony 

Me Again!

Just to give you an idea of what I mean by - Hit & Miss!

After My Last Post...

I Shutdown my laptop because my battery was almost flat - 14%

Also... 

I've been having problems with this new laptop not shutting down properly ... So I wanted to check that

I connected to Mains Power... And Started Up The Laptop Again.

When everything was all settled down...

I Checked - NIS 09 ... To see when it last updated - 2 Hours

So...

I Did Run - Live Update

It Still Said... 2 Hours

I surfed the web for about 10 min

Then left the laptop for a bit

NIS 09  -  Popped up with the Background Activity message.

Half an hour later....

I Checked NIS 09 Again .... Last Updated - 9 Minutes

Like I said... Hit & Miss!

PS.

How do I check in NIS 09 ... To see if it's blocking a program?

My QuickPlay Software isn't working properly ( Hanging On Start Up )

I very much doubt it's NIS 09 causing the problem.

Beceause...

Even when I unblocked Quickplay from Transaction Protection in NIS 08 .... Quickplay still hung on start up

However!

I just thought... It was still best to know where to look for it.

Just In Case - NIS 09 Is Blocking The QuickPlay Service... Like NIS 08 Was!

Note : In case anyone is wondering....

The Shutdown problem is NOT caused by NIS 09

I know this because... It still did it with - No Security Installed

Thanks!

 

 

Just Checked Again... 3 Minutes Ago!

Message Edited by Zana on 09-21-2008 05:58 PM
Zana
Kudos0

Re: Streaming defs

Hi Tony

Just Checked Again.... 5 Minutes Ago

Looks Like Pulse Updates Are Up And Running Properly This Afternoon

Zana
Kudos0

Re: Streaming defs

For everyone checking this thread and the many many other "Pulse Updates aren't updating all the time" threads, please see ChristopherA's post for some information on this issue. Thanks!

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation

This thread is closed from further comment. Please visit the forum to start a new thread.