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Kudos0

Stubborn security entry that will NOT delete.

Recently, when clearing security logs, one [1] entry seems to be persistent:

By the way, this issue is different from this thread here:

https://community.norton.com/en/forums/security-history-window-does-not-erase

Regards,

H.B.

Replies

Kudos1 Stats

Re: Stubborn security entry that will NOT delete.

FWIW ~ I've observed ELAM remains after clearing logs.... long time.  

Kudos0

Re: Stubborn security entry that will NOT delete.

Hello bjm_,

Thanks for your input on this one.  I had never experienced this before, then again, maybe that was a previous version of the program.  Would you happen to know if this concern can be forwarded to the software dev. team? 

Sincerely,

H.B. 

Kudos1 Stats

Re: Stubborn security entry that will NOT delete.

Hammer_Bro:

Hello bjm_,

Thanks for your input on this one.  I had never experienced this before, then again, maybe that was a previous version of the program.  Would you happen to know if this concern can be forwarded to the software dev. team? 

Why is ELAM remaining after clearing logs....a concern? 

Kudos1 Stats

Re: Stubborn security entry that will NOT delete.

Hello once again bjm_,

Granted it is not of monumental concern, however, it is a glitch of sorts, and, the expectation is, if you click, "Clear List" it should clear the entire list.  It always functioned in that manner, so, why this has changed is just odd...  Hopefully, it is not indicative of a lapse in programming quality or worse, a critical programming flaw...

Thanks for the chat link, but, as of this point, i feel as though i have done my part to report the issue, i'll let the "powers that be" take it from there (laughs) ;-)

Regards,

H.B.   

Kudos0

Re: Stubborn security entry that will NOT delete.

Hammer_Bro:

... i feel as though i have done my part to report the issue, i'll let the "powers that be" take it from there ....

....any chance "issue" is by design?

Thanks for the chat link, but,

Yeah, Support will "connect to your computer to further diagnose your concern while you sit back and watch"....

Kudos0

Re: Stubborn security entry that will NOT delete.

[...]
Chat:      You will be getting a call back soon with in 24-48 hours.
Chat:      Is there anything else I can assist you with?
User:      Curious, when I clear logs... one entry remains....ELAM. Is that as designed?
Chat:      Please don't worry the senior team will help you with the issue.
[...]