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Kudos0

Stuck at 1% "Creating Recovery Point"

Each time I attempt to run another backup, be it incremental or full, (and an incremental is what I want, since I already have a full backup for this month, and an incremental set to run every Sunday at noon), the backup job will start, and will constantly hang on 1% on the "Creating Recovery Point" stage.  I've let it run for quite some time, with no change.  It seems to be stuck on the "Initializing - Reconcilling volume" stage specifically.  I have not defragged either my HDD or the target external HDD, and therefor the "solution" mentioned in this thread http://community.norton.com/t5/Other-Norton-Products/Ghost-15-hangs-at-1/m-p/261007#M25251 doesn't apply to me.  A similar thread also mentions a defrag solution, but once again, I'm not defragging either drive.  I'm running Ghost 13.0.1.36526 on Windows 7 32-bit Home Edition.

http://community.norton.com/t5/Other-Norton-Products/Ghost-15-hangs-at-1/m-p/261007#M25251

Replies

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

From the command prompt,, I would run CHKDSK /R on both the source and target drives.

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

I'm not familiar with command prompt commands.  A more in-depth explanation would be helpful.

Also, my weekly backup had to be cancelled once again after remaining on 1% for over a full hour.  I am not receiving the service I paid money for, and this is quite frustrating to me.

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

Start  > Type "CMD" in search box. When CME.exe is listed, right click it and run as administrator. Once command prompt opens, type "CHKDSK C: /R" without quotes and hit enter. It will ask if you want to schedule the scan at the next boot, say yes and reboot. Let it do it's  thing and see if there are any errors. Do the same for any other drive letters you have especially the target drive that contains your Ghost images.

C:\windows\system32>CHKDSK C: /R
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process.  Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)
Kudos0

Re: Stuck at 1% "Creating Recovery Point"

Thanks, that's exactly what I needed.  I'm running it on the external hard drive currently, and I'll run the one on the main hard drive tonight before I go to bed, since I doubt I'll be able to use the drive while it's being scanned.  Hopefully the results will stay up!

I'll report back here when I have the results of each.

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

Here are the results for the external hard drive:

Free space verification is complete.
Windows has checked the file system and found no problems.

 976760032 KB total disk space.
 476213680 KB in 10 files.
        16 KB in 16 indexes.
         0 KB in bad sectors.
     96524 KB in use by the system.
     65536 KB occupied by the log file.
 500449812 KB available on disk.

      4096 bytes in each allocation unit.
 244190008 total allocation units on disk.
 125112453 allocation units available on disk.

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

I wasn't able to copy the results of the check disk process on the main HDD, but it said that the drive was clean.  Both drives have been checked.  Now what?

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

I wonder if a Cold Backup from the SRD would complete.

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

Not knowing what an SRD is, I can't say I'd know if it would or not!

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

SRD=Symantec Recovery Disc, It's the disc that you get when you buy Ghost. If you bought it as a download, you should have gotten a link to download an ISO file to burn to a CD-R and make it yourself.

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

I don't remember, as it was almost a full year ago.  Also, I don't currently have any disks to put it on, unless a flash drive would work.

Also, yeah, I got this as a download.

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

So how would you do a recovery, if you could get the Recovery Point to complete?

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

I'm not sure, honestly.  I know I need to make one, I just haven't yet.  Is there still a way to?

Also, I don't want to get side tracked from this issue.  I still haven't gotten any information about what's causing this or what to do about it.

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

You can download the SRD image HERE. You can burn it to a CD-R using ImgBurn or other. This is then a bootable disc that contains the Recovery Environment. You can also create a cold backup outside of Windows but you will need your license key. At least then you will have a backup.

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

Alright.  I'm downloading that now.  I'll put it on a DVD-R once it's finished.  What do I do after that?

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

The ISO file is a container for the contents of the disc. Don't just make a data disc containing the ISO file. If you use Windows 7, right click the file and choose to burn disc image. Windows Disc Image Burner should open. After the disc is made, boot your PC from it. Look around the menus and make a backup to a second HDD. You will need to enter your license key to do this. After you have completed this, open the v2i files that are created and verify them.

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

By a second HDD do you mean my external?  The one I've been using to store my backups in the first place?  Or are you suggesting I use a completely different HDD, because I don't have any others I can use, and I do not have the money to go out and buy one, especially another 1TB sized one.

I also have the disk made, so once I get some clarification, I'll go ahead and do that.

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

It can be internal or external. Doesn't matter. Just not the same one you are trying to backup.

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

Fair enough.  I'll try that now and edit this when I'm finished.

Edit: I accidentally used my Windows product key and not for NG.  How would I go about finding that key?  I think I remember finding it on the Norton site proper, but I can't recall.  Thanks in advance.

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

If you bought Ghost as a download, you should have an email that has the license key. If you bought the CD, it is on the envelope that the CD is in.

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

I bought it as a download almost a year a go.  I guess I'll go look on the site, because I think that's where I got it when I reinstalled NG.

Edit:  Alright, I've found it, and I'll try doing the backup from the disk tonight while I sleep.  Hopefully it won't require any input.

Oh, and quick question for the sake of curiosity.  Why didn't you have me verify the integrity of the recovery point of the one I had already made?  Isn't that the one that I'm having the problem with in the first place?

Kudos0

Re: Stuck at 1% "Creating Recovery Point"


Furlock wrote:

Oh, and quick question for the sake of curiosity.  Why didn't you have me verify the integrity of the recovery point of the one I had already made?  Isn't that the one that I'm having the problem with in the first place?


You can certainly verify the one you have . I thought you wanted a current backup. That's why I suggested you try a cold backup.

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

No no, I do.  That is what I'd like, but what I'd like even more is for the weekly backups I've scheduled to not get stuck on 1%, like I originally posted about.

Anyway, I tried backing my computer up after booting from the SRD disk, but for some reason, it didn't recognize my F: drive (USB port where my external HDD is plugged in) at all.  It saw every drive on my computer, save for the disk drives and C: drive, as FLOPPY DISK DRIVES.  I don't even know how that works.  I don't have a single floppy drive on my computer, and never have.  As such, this left me unable to back up my computer, as it wouldn't make sense to backup a disk to itself.

What should I do now?  Oh, and I verified the initial recovery point I made, and it didn't find anything wrong with it.

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

Is this a USB 3 drive by chance? From the SRD, if you open a command prompt and type...

Diskpart [enter]

List volume [enter]

..does it get listed then?

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

I'll try that tonight.

And yes, it is a USB 3 device.  Is there a problem with the SRD recognizing that?

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

Yep. Microsoft does not support USB 3 until Windows 8 (WinPE 4). You need either a USB 2 cable or try different ports.

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

Well....that's terribly unfortunate.  Not sure what I'm going to do about this, since I don't exactly have the money to go out and get a USB cable, especially since this HDD uses a special hookup for the cradle the drive itself rests on.  I suppose I can try other ports, though.  Hopefully one of them will work.

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

I've tried other ports with no success.

Also, how can it be that Microsoft does not support USB 3 if I'm able to write to the drive through one currently, just not through using the SRD?

Kudos0

Re: Stuck at 1% "Creating Recovery Point"


Furlock,

The Ghost SRD is a Vista environment. You are writing to the drive in Win7.

Kudos0

Re: Stuck at 1% "Creating Recovery Point"


Furlock wrote:

 since I already have a full backup for this month,


Was this backup created to the same external HD? And now you can't create any backups?

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

Precisely.  They're all going to the same HDD, the external one I bought for just that reason; a backup.  Once I create the first backup in a month, every incremental backup will never get past the "creating recovery point" stage.  I've let it run for hours on end, but it never got past that stage.

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

So you can create a full backup without trouble. It's successful every time?

But all incrementals fail.

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

Yeah, that's the exact issue I'm having.  I've never had a full backup fail, just the incrementals.

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

As a test, try temporarily changing your schedule so that it does an incremental every day instead of once a week.

Perhaps change it to a full image once a week and daily incrementals and see how long it works.

Leave the external drive connected all the time to start with.

I think the problem your having is that in the 7 days between your incrementals you have the external drive disconnected too much and may be rebooting without it connected.  When that happens Ghost has a way of not being able to keep track of what changes were made between images.   I don't think Ghost was designed to use external drives as a primary location for images, I think it was mainly designed to use them as an offsite copy location.

Dave

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

Good thought.

Also after doing a full backup image, try doing a manual incremental to see if it works. If so, do another one half an hour later.

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

Adding to Brian ... during the tests, leave the USB drive connected. Don't disconnect. 

-Andy
Kudos0

Re: Stuck at 1% "Creating Recovery Point"

Okay, I'm a touch confused here.  The external hard drive I'm using for my backups is always connected via a USB cable to my computer.  I don't unplug it.  All I do is turn my computer off at night when I'm not using it.  I'm not disconnecting the drive...ever.

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

If the drive is not disconnected, then no worries. I was referring to Dave's comment , which is often the case: "I think the problem your having is that in the 7 days between your incrementals you have the external drive disconnected too much and may be rebooting without it connected.  When that happens Ghost has a way of not being able to keep track of what changes were made between images.   I don't think Ghost was designed to use external drives as a primary location for images, I think it was mainly designed to use them as an offsite copy location." 

 

 

-Andy
Kudos0

Re: Stuck at 1% "Creating Recovery Point"

So, if I'm interpreting this correctly, the 7 day wait between incrementals is too large of a change in drive states (IE how the drive was on Monday of week 1, versus Monday of week 1) for Ghost to handle?  Or did I misinterpret what was said?  I'm just trying to get this product to work the way I need it to, and I appreciate the help I've gotten so far, even if it hasn't fixed my issues immediately.

Also, if someone could tell me how to delete backups through Ghost instead of just opening the external HDD through Windows explorer and deleting the contents of the drive, I'd appreciate that, too.  Every time I do that, Ghost gets angry with me.  :P

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

Follow up post.  Would still like to know how to remove backups through Ghost itself.

So, I did a full backup of my HDD to the external hard drive, and had no problems.  Incidentally, I had mistakenly marked the incremental back up to every day at midnight instead of noon.  I say incidentally because this actually ended up giving me some useful information.  When the incremental backup ran that night (the same day and computer cycle as the full backup), it started to run, and I watched it to see if it would freeze up, but to my delight, the process completed fairly quickly.  Satisfied, I turned my computer off and went to bed after changing the backup time to noon, like I had meant it to.  Today, at noon, I noticed that the process that the night before had run without a hitch was now stuck at 1% as I described in my initial post on this thread.

In the process of typing this post, the process moved from 1% to 2%, though it still seems to be at the same stage of "Initializing - Reconciling volume".  It's taken this process over an hour to move from 1% to 2%.

It seems to me that, based on this set of events, the delay/hanging may be caused by the computer shutting down at night.  I could possibly test this by starting a new backup (deleting the now day-old one), and keeping my computer on for more than a day to see if it will continue to hang, or if the process will complete as it did earlier.

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

Does your system appear to do a clean shutdown or do you usually see a message box about windows needing to stop a program or service?

Dave

Kudos1 Stats

Re: Stuck at 1% "Creating Recovery Point"

To remove existing recovery points (backups), click TASKS > MANAGE RECOVERY POINT DESTINATIONS. This opens the Manage Backup Destination dialog, where you can specify destination drives as well as delete, copy, or explore existing recovery points on destination drives. Select the recovery point set that you want to delete, and then click Delete.

You are probably right about the issue of your computer shutting down improperly. IF that is the case, then the Ghost driver that tracks the changes is not shutting down properly, and thus the table of changes has to be rebuilt when the computer restarts adn the next job kicks off.

Along with what Dave asked, if you don't mind, do the following to tell if the computer is not shutting down the way it should:

Click the START button

Locate MY COMPUTER, or COMPUTER. 

Right-mouse click on it and select MANAGE. Computer Management screen will open up. Click YES if you are asked to allow.

Click on the ► next EVENT VIEWER. After a minute, you will see stuff appear in right pane.

In the left pane, click on the + next to CRITICAL. These are all of the critical events from your computer. Don't panic. :)

Double click on a CRITICAL event from the last 24 hours.

A list of critical events will open up in the same windows. Double-click on one of the events with a red X next to it.

A summary of that error will open up. We are looking for any error that indicates that the computer did not shut down properly. Do you see any? Here is an example of what one might look like:

-Andy
Kudos0

Re: Stuck at 1% "Creating Recovery Point"

@DaveH: Usually a message box pops up, but it's for a completely unrelated bit of software, Steam.  Would something so totally separate have an effect on Ghost?

@andreash: Thanks!  That's what I was needing.  Useful info!  I'm doing what you asked as I type this.

Hmm, I'm not seeing any errors from the CRITICAL section.  It's saying 0 from both the past 24 hours and 7 days.

I suppose I should clarify.  What I was addressing when I said the computer doesn't shut down "cleanly" is that it briefly has a window that says it's waiting for the program (Steam) to close, but then almost immediately that window closes, and the computer shuts down with no apparent difficulties or issues.  My guess is that the computer is trying to shut down before Steam has finished synching any information it does before the program closes, and is just waiting on it to finish before the computer can totally shut down.

Oh, as a note to my earlier post about the process taking an hour to move one percentage point:  I cancelled the process, as it was absolutely devouring all of my system resources.  I have 4GB of RAM, and my computer was running as slowly as if I had less than 1!  Of course, the slider was on the "fast" setting, so it's understandable it would use more resources.  Still, I'd argue that 1 hour per point is anything but "fast", so I'd say it's a safe bet that there's a problem!  :D

Kudos1 Stats

Re: Stuck at 1% "Creating Recovery Point"


Furlock wrote:

@DaveH: Usually a message box pops up, but it's for a completely unrelated bit of software, Steam.  Would something so totally separate have an effect on Ghost?



Yes.  It doesn't matter how unrealted it is to Ghost, it's interfering with the normal windows shutdown.  A normal shutdown needs to do certain things in the right order and Ghost relies on several windows programs and services.

Ghost needs be have windows volume shadow copy close cleanly so it can remember the state of the system and files imaged.

Try temporarily disabling that Steam program from starting, then reboot your system a couple times to make sure it is shutting down cleanly. 

Then make a new base image and see if it can do the incrementals now without any problems.

Dave

Kudos1 Stats

Re: Stuck at 1% "Creating Recovery Point"

When Ghost is reconciling, it stays at 1% for quite a while. When it is done, the incremental backup is usually very fast. In other words, don't think because it takes one hour for 1%, it will take 100 hours to complete!

Kudos1 Stats

Re: Stuck at 1% "Creating Recovery Point"

Do as Dave suggests. It sounds like Steam is the cuplrit, causing an improper shutdown.

-Andy
Kudos0

Re: Stuck at 1% "Creating Recovery Point"

Alright, I tried a shutdown with Steam shut down prior to the computer initiating shutdown, only to find that another program, FRAPS, was also causing the shutdown process to wait for it.  Having disabled that, I'm about to try another shut down once this new backup finishes.  Hopefully in the morning the scheduled incremental will work without getting stuck like before.  I'll post and update when I have the results.

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

Well, while doing a backup job, the drive ran out of space, and when I tried to remove the recovery points to free up space, I got the following message:


-Info 6C8F1C25: While the recovery points have been removed, the actual recovery point files could not be deleted.
---Error E7D10017: Unable to delete 'F:/Furlock-PC_C_Drive001.v2i'.
----Error EBAB03F1: Permission denied.
----Error E7D10017: Unable to delete 'F:/Furlock-PC_C_Drive001_i001.iv2i'.
-----Error EBAB03F1: Permission denied.

(UMI:V-0-429-49403)

I've since completely wiped all files from the drive through Windows Explorer, and am going to have to start a full back-up again, and test this issue the following night.

Kudos1 Stats

Re: Stuck at 1% "Creating Recovery Point"

Alright!  I think I've fixed it!  It doesn't seem to be freezing up on 1% any longer!  I've just started shutting Steam down early, and I've set FRAPS to not run when I don't need it, and my incremental backup just finished in about 3 minutes.


Thanks for all the help, guys.  I'll post here again if I have any other problems with Ghost.

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

I'm glad you figured it out.

Now that you know the problem you may be able to find a better solution.  Maybe those programs have an update or something.

Or if they have a support form maybe other people have had problems with the programs hanging up the shutdown and were able to resolve it somehow.

You also may want to reset the folder permissions so you don't have a problem deleting files.

If you google "windows 7 file and folder permissions" you should be able to find articles on changing the permissions on the external drive to "everyone".

Dave

Kudos0

Re: Stuck at 1% "Creating Recovery Point"

I just thought that I’d testify to the fact that if you leave it alone, (for a really long time) it will eventually complete on its own.

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