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Stuck on "Something went wrong" after renewal
Noticed my NOBU account had somehow expired without any warning, so went on Norton renewal and renewed for a year using credit card.
No problems there, but when trying to use the nobu.backup.com site for anything I just get the following message:
"Something went wrong
Nobu is sorry something went wrong and will look at it right away.
Click here to go back to the beginning."
I have already spoken to Norton Online chat support (name Durga Prasanna Sethy) who could not solve the issue. They uninstalled & reinstalled the app and then deleted cookies (all of which I'd already done). They then escalated the issue but after an hour of waiting I still don't have another technician connected.
I'm getting pretty sick of wasting time on this. Can somebody from Norton please take a look, PM me whatever for more info.
I can't access the NOBU site so I have no idea if my data is backing up or not. Really not good.