This forum thread needs a solution.
Kudos0

Submission Portal False Positive Delay

Posted: 29-Dec-2021 | 12:15PM · 2 Replies ·

I uploaded a file to the submission portal to report a false positive. This was done 2 weeks ago. The message shown on the portal then, and still today is "Your submission is being processed" with the details shown as "Analyzing (up to 48 hours)".

So, should take 2 days, but 2 weeks later there is still no update.

Submission ID: 651f3b7e-b58f-4807-b0f1-447b0ed35942

Labels: False Positive

Replies

Kudos0

Re: Submission Portal False Positive Delay

Posted: 29-Dec-2021 | 12:48PM · Edited: 29-Dec-2021 | 1:03PM · Permalink

We'll try to call attention: 

https://submit.norton.com/?type=CHECK&submission_id=651f3b7e-b58f-4807-b0f1-447b0ed35942

Sorry, latest info ~ 01-Nov-2021.  Submission status/details: not updating is still a work in progress.  Sorry.

We'll try to call attention:  We'll try to get update: 

Kudos0

Re: Submission Portal False Positive Delay

Posted: 29-Dec-2021 | 1:45PM · Permalink

Hi @Aidan GG,

We are unable to reproduce the detection. Please ensure you have the latest Norton definitions installed via LiveUpdate and if you still experience the detection, provide steps to reproduce and a screenshot of the detection.

This thread is closed from further comment. Please visit the forum to start a new thread.