Not what you are looking for? Ask the experts!
Subscription Alert window keeps popping up even after choosing Update and OK
We have 20 licenses for Norton Security under a Small Business subscription. The renewal is set to auto-renewal and should renew in 4 days. Each system is with Norton Security installed is continually getting a pop-up Subscription Alert window.
Banner shows "! Your subscription needs to be updated"
Window Text: You will lose your Norton protection and the product will no longer function if your subscription becomes out-of-date. You are currently opted into Norton Automatic Renewal and will be automatically renewed. Please click here to retrieve your updated subscription information.
The only options available are in a drop-down box: 1) Update (Recommended); 2) Remind me later.
I choose "Update" and click OK
This results in another window entitled, "Norton Security Subscription" that has a green banner "You are Protected".
Window Text: Status: Renews in 5 days Renewal: You are enrolled in Norton Automatic Renewal Service.
Sometime later, the original Subscription Alert window reappears - like Groundhog Day...
Questions: Is any action required in order for these 20 systems to show valid subscription status in 5 days? Is there any way to turn off these alerts?