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Kudos0

Subscription combine

Posted: 08-Feb-2023 | 6:52PM · 3 Replies ·

I’ve 1 subscription for laptop & 1 for iPhone with differing remaining days of cover. How can I just have 1 subscription with 2 devices covered? Thanks from a Newbie!
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Kudos0

Re: Subscription combine

Posted: 09-Feb-2023 | 12:26PM · Permalink

Thank you. Took nearly 2hrs, however they were very patient with a non tech savvy person - but resolved. Initially I tried an 1800 number to no avail then had someone asking me to press 9 for an agent which also failed to register.
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Kudos1 Stats

Re: Subscription combine

Posted: 08-Feb-2023 | 7:01PM · Permalink

You need to contact Norton Support to make the request to combine the two subscriptions into one.  www.norton.com/contactcs   If using the chat function, as soon as you can enter any information, enter "agent please". That will get you out of the chat bot and connected to a human.

Accepted Solution
Kudos0

Re: Subscription combine

Posted: 09-Feb-2023 | 12:26PM · Permalink

Thank you. Took nearly 2hrs, however they were very patient with a non tech savvy person - but resolved. Initially I tried an 1800 number to no avail then had someone asking me to press 9 for an agent which also failed to register.
Kudos0

Re: Subscription combine

Posted: 09-Feb-2023 | 1:09PM · Permalink

Good news. Glad you got things sorted the way you need.

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