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Kudos1 Stats

Subscription expired after upgrade

Greetings!

I have an issue with NIS for Mac that I hope someone can help me with.  The issue is this:

I had NAV for Mac (V11.0 I believe) installed on my MacBook.  My subscription expired, so instead of just renewing it, I decided to purchase NIS for Mac v4.0.  Unfortunately even after an uninstall of the NAV product and installing NIS, my Virus Definition subscription is still reporting as expired.

How do I get the system to acknowledge that I have a new product and therefore an new subscription?  (Compare to the Windows versions which uninstall any previous versions of Norton software before installing and require a product activation key, which Mac versions do not.) 

Replies

Kudos0

Re: Subscription expired after upgrade

Greetings!

I have an issue with NIS for Mac that I hope someone can help me with.  The issue is this:

I had NAV for Mac (V11.0 I believe) installed on my MacBook.  My subscription expired, so instead of just renewing it, I decided to purchase NIS for Mac v4.0.  Unfortunately even after an uninstall of the NAV product and installing NIS, my Virus Definition subscription is still reporting as expired.

How do I get the system to acknowledge that I have a new product and therefore an new subscription?  (Compare to the Windows versions which uninstall any previous versions of Norton software before installing and require a product activation key, which Mac versions do not.) 

Kudos0

Re: Subscription expired after upgrade

Hello:

Please contact me via private message with your email address. I'd like you to run a couple of tools we have to get some more information.

Thanks,

Ryan

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: Subscription expired after upgrade

PM's sent.

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