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Kudos0

Subscription Refund

We have been using Norton Anti-Virus for many years without any issues. However, without permission, it was auto-renewed last year, at a higher price.  A norton agent kindly helped us to cancel the auto-renew feature. BUT, it happened again this year! Why? We have not permitted for auto-renewal! We do not understand why auto-renewal is at such high price. Higher than online purchase? Tried many times but unable to speak to any norton agents and CHAT NOW does not help at all. CHAT NOW can only help to cancel my auto-renewal. I am afraid that it will happen again , this auto renewal thingy. Please tell me how to get my refund for this subscription. Please do not give me the link for chat support, cos nobody is there except your virtual assistant. Thanks.

Replies

Kudos0

Re: Subscription Refund

When the auto renewal was cancelled last year, did you make a new purchase from a retailer at a lower price? If so, when you used that new product key, did you go into your Norton Account to turn off the auto renewal for that new subscription? As much as it is hated here, auto renewal is the default when you enter a new product key.

As for the pricing. This has been discussed here forever. What is happening is that Norton is using the pricing structure used by most subscription based services. The give a new customer a discounted price for the first year. Then at renewal time, the customer is charged the current 'regular' price for the service. At least Norton does allow for users to cancel the auto renewal and purchase a new key from a reputable retailer to save $$$.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Subscription Refund

Thank you very much Sir for taking your time to reply my query. Last year, a kind and patient Norton agent had assisted me in renewing the Norton Antivirus at a lower price and at the same time, cancelled the auto renewal feature. So naturally, I was surprised that this year my norton anti-virus was auto renewed again. After  your explanation, I can now understand why the feature resurfaced again. Thank you once again.