We have been using Norton Anti-Virus for many years without any issues. However, without permission, it was auto-renewed last year, at a higher price. A norton agent kindly helped us to cancel the auto-renew feature. BUT, it happened again this year! Why? We have not permitted for auto-renewal! We do not understand why auto-renewal is at such high price. Higher than online purchase? Tried many times but unable to speak to any norton agents and CHAT NOW does not help at all. CHAT NOW can only help to cancel my auto-renewal. I am afraid that it will happen again , this auto renewal thingy. Please tell me how to get my refund for this subscription. Please do not give me the link for chat support, cos nobody is there except your virtual assistant. Thanks.