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Kudos0

SUBSCRIPTION RENEWAL REFUND

Posted: 09-Sep-2022 | 3:00AM · 11 Replies ·

Hello

I have tried so hard to find the way to get a refund for the following product:

Norton™ 360 Standard Subscription Renewal (1 Year Subscription)

This is incredibly unfair to take people's money and then make it impossible to find out how to process a refund. 

This is my notice which is within 60 days of you charging me for a product I want a refund for, and I am complying with below terms:

'You may cancel your subscription contract and request a refund, under the below terms. Upon cancellation, you must uninstall and delete all copies of the software from your device(s).
Annual subscriptions (one-year term or more):

  • Under our 60-day Money Back Guarantee, the purchase of an annual subscription is eligible for a full refund, if requested within 60-days of the date of purchase.

  • Each annual renewal is also eligible for a full refund, if requested within 60-days of being charged.

  • The purchase of a Norton Ultimate Help Desk 1-device or a Privacy Monitor Assistant annual subscription is eligible for a full refund, if requested within 60-days of the date of purchase, or in the case of an annual renewal, within 60-days of being charged, provided that in either case services have not yet been redeemed.'

I would like to see a refund please, and confirmation that this will be processed asap. 

Thanks

Nic Oliver

Labels: Refund

Replies

Kudos0

Re: SUBSCRIPTION RENEWAL REFUND

Posted: 09-Sep-2022 | 5:23AM · Edited: 09-Sep-2022 | 9:12AM · Permalink

Norton™ 360 Standard Subscription Renewal (1 Year Subscription)

This is incredibly unfair to take people's money and then make it impossible to find out how to process a refund. 

This is my notice which is within 60 days of you charging me for a product I want a refund for, and I am complying with below terms:

'You may cancel your subscription contract and request a refund, under the below terms. Upon cancellation, you must uninstall and delete all copies of the software from your device(s).
Annual subscriptions (one-year term or more):

  • Under our 60-day Money Back Guarantee, the purchase of an annual subscription is eligible for a full refund, if requested within 60-days of the date of purchase.

  • Each annual renewal is also eligible for a full refund, if requested within 60-days of being charged.

  • The purchase of a Norton Ultimate Help Desk 1-device or a Privacy Monitor Assistant annual subscription is eligible for a full refund, if requested within 60-days of the date of purchase, or in the case of an annual renewal, within 60-days of being charged, provided that in either case services have not yet been redeemed.'

I would like to see a refund please, and confirmation that this will be processed asap. 

Thanks

Stan Kay

[Edit: Removed personally identifiable information to conform with the Participation Guidelines and Terms of Service]

Kudos0

Re: SUBSCRIPTION RENEWAL REFUND

Posted: 09-Sep-2022 | 6:30AM · Permalink

This is not the right place to ask for a refund as the folks here are regular users just like you.

You need to contact Norton support and I know how difficult that can be for many people including myself at times but chat or phone is the only way to process your request.

Kudos0

Re: SUBSCRIPTION RENEWAL REFUND

Posted: 09-Sep-2022 | 7:44AM · Edited: 09-Sep-2022 | 7:45AM · Permalink

Thank you for you reply.

I have already used Chat and Phone and I asked the agent (who failed to fix the problem when he took remote control of my PC) to arrange a refund but none of these actions worked because their modus operandi is to frustrate rather than refund.  It is simply impossible to to communicate with them when you want them to provide a refund.  Using this method, there is proof that all avenues have been tried and failed.  Therefore, it forms a sound legal basis upon which to obtain a refund.  My primary option is to ask my cerdit card company to reverse the charge on the grounds that the supplier refuses to honour their own Terms and Conditions.  Naturally, they will want evidence of what I have attempted and a copy of these communications form part of the evidence.

Kudos0

Re: SUBSCRIPTION RENEWAL REFUND

Posted: 09-Sep-2022 | 9:05AM · Permalink

Try support again. The agent you were dealing with seemed to be focused on trying to fix things. A different agent will probably look on things differently if your first request is for the refund.

As noted, that is the only way to get a refund, as no one in the forums has access to Account information.

Kudos0

Re: SUBSCRIPTION RENEWAL REFUND

Posted: 09-Sep-2022 | 9:06AM · Permalink

Norton Community does not have access to your Norton account, subscription details nor payment method.  

  • Norton sends (for annually recurring subscriptions) email notice (with price, term, and related details) usually about 30-45 days before current term expire. 
  • Users report Norton pulls recurring subscription payment usually about 30-45 days before current term expire. 
  • Users report not being able to change Automatic Renewal Service setting about 30-45 days before current term expire. 

Norton Community does not have access to your Norton account, subscription details nor payment method. 
Please Contact Norton Support regarding your subscription/refund. 

Please review: Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558

Refunds for Norton annual subscriptions
Most of Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund within 60 days of the purchase date. Each annual renewal is also eligible for a full refund within 60 days of being charged for the renewal.

For exceptions, and to know more about other refund rights that may apply, read the full Norton cancellation and refund policy.

Visit the Member Support & Services home page before you request a refund for assistance with common questions or issues.

The instructions to obtain a refund varies depending on where you made the purchase. Please choose one of the following depending on your purchase:

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507

Product Return Form
This form is only for products purchased in the US & Canada.
https://support.norton.com/sp/en/us/home/current/product-return-form

Please check your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

Please review: Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

When you stop your Norton subscription from automatically renewing:

  • Your subscription will continue through the end of your already paid subscription term, after which your subscription will not automatically renew.
  • It typically takes a few hours from your request for the change to take effect.
  • Associated recurring subscription benefits may end when you stop your subscription from automatically renewing.

When you stop your recurring subscription, your subscription will not automatically renew. 

  • Your subscription will continue through the end of your current paid term. 
  • Your protection will continue through the end of your current paid term. 

When you stop your recurring subscription, your subscription will not have the Norton Virus Protection Promise.  

  • Your protection will continue through the end of your current paid term.  
  • Your subscription will continue through the end of your current paid term. 
Kudos0

Re: SUBSCRIPTION RENEWAL REFUND

Posted: 09-Sep-2022 | 9:07AM · Permalink

Norton Support is via Chat or Phone.  No email support. 

Please review: ~ regarding Chat Support ~ regarding Phone Support
here > https://community.norton.com/en/comment/8530796#comment-8530796

as test: Chat from Edge ... okay for me. 

~ Contact Norton Support

Twitter Norton Support
https://twitter.com/NortonSupport(link is external)

~ regarding Phone Support
Please share your geo-location/country. 
Maybe, I can post Norton Support phone number, if you want?
Are you United States?

Kudos0

Re: SUBSCRIPTION RENEWAL REFUND

Posted: 09-Sep-2022 | 9:30AM · Edited: 09-Sep-2022 | 9:43AM · Permalink

A few minutes ago I received a phone call from Norton and they agreed to provide me with a full refund. 

Clearly Norton do examine comments on this Community Forum and have taken the prudent action of contacting me directly to arrange a refund.

I am now satisfied that my refund has been approved

Kudos0

Re: SUBSCRIPTION RENEWAL REFUND

Posted: 28-Sep-2022 | 11:44AM · Permalink

Dr Stan Kay:

A few minutes ago I received a phone call from Norton and they agreed to provide me with a full refund. 

Clearly Norton do examine comments on this Community Forum and have taken the prudent action of contacting me directly to arrange a refund.

I am now satisfied that my refund has been approved

Thanks 

Kudos0

Re: SUBSCRIPTION RENEWAL REFUND

Posted: 28-Sep-2022 | 3:06PM · Permalink

PLEASE give me the phone number or way to chat!  I have been receiving emails from Norton each month charging me hundreds of dollars!!!

Kudos0

Re: SUBSCRIPTION RENEWAL REFUND

Posted: 28-Sep-2022 | 3:17PM · Edited: 28-Sep-2022 | 3:47PM · Permalink

BlueSeaGrl2B:
PLEASE give me the phone number or way to chat!  I have been receiving emails from Norton each month charging me hundreds of dollars!!!

Verify that an email you receive from Norton is legitimate
https://support.norton.com/sp/en/us/home/current/solutions/v71088498

Nothing can stop spam/scams from being sent to your email inbox. All you can do is filter out the obvious spam using a spam filter. Norton's Anti Spam feature can help you with that. And FYI. It is not just fake Norton emails, but also McAfee and Microsoft and probably some other large corporations that have their names attached to scammer's emails.  You can check the email sender against this information. Is this email from Norton legitimate?

https://community.norton.com/en/comment/8534319#comment-8534319 

Keep an eye out for Norton email scams
https://www.nortonlifelock.com/blogs/feature-stories/fraudulent-use-nortonlifelock-brand

FWIW ~ from Edge on my W10 machine...at this time. 

Kudos0

Re: SUBSCRIPTION RENEWAL REFUND

Posted: 28-Sep-2022 | 3:37PM · Permalink

Norton Community does not have access to your Norton account, subscription details nor payment method.  

Please visit the Cancellation & Refund Request page.

Refunds for Norton annual subscriptions
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

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