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Kudos0

Subscription renewed??

I use Norton INTERNET Security on 2 laptops. A windows 10 laptop that I have NIS v22 on and a Vista laptop still using NIS v2 ( I know I need to update this to version 22).

My subscription runs out today 9/14/16. So yesterday I renewed Norton INTERNET Security ( yes they had Internet Security  as an option to renew) from My Windows 10 laptop- clicked the renew link on the Norton control panel ( or whatever they call the GUI these days) which took me to my Norton Account. I logged into my Norton Account and renewed for 1 more year a 3 user license, new subscription good through 9/14/17.  I guess via the renewal process, It had defaulted back to  the automatic renewal option, of which I changed back to off.. After completing all that and logging out, I received an email indicating the purchase of my renewal.  I also received an email indicating that I had cancelled  the automatic renewal service and that it would no longer automatically renew after 9/14/17.

 I then went on my windows 10 laptop opened the Norton icon and clicked check my subscription. This connected me to the Norton Server and showed I had 367 days on my subscription.

So all that's great.....except- This morning I received an email from Norton that my subscription expires today and that I will be without protection. Really? I just paid $89 US to renew yesterday. I am not at the laptops to check them. But any idea as to why after renewing my subscription, I receive an email indicating I am without coverage after today?

Is it just an overlapping email?

Replies

Kudos1 Stats

Re: Subscription renewed??

Hello g_arm

Did you update the 3 computers that are covered by NIS? Did you synch the renewal on all the computers? Check to see how many days show up on each computer. Also, what is the header of that email. It could be an overlapping which may occur for a few weeks as it's different locations that send out those emails.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: Subscription renewed??

I would say it is just an overlap. As long as the product on your computers still show the correct days remaining, you can ignore the emails about expiry.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Subscription renewed??

to flopot-

email header reads "your Norton Protection Expires Today. Renew now and save $60"

Kudos0

Re: Subscription renewed??

Hello

I get a lot of emails like that. I consider them as Spam and they go into my Junk Folder in Outlook.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Subscription renewed??

now the email was from Norton. It included the serial number of my product, so would you still say it was spam?

Kudos0

Re: Subscription renewed??

Hello g-arm

No, it looks like it's a case of overlapping. It may last a few weeks though. I agree with peterweb.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.

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