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Kudos0

Subscription Warning on brand new install

I just yesterday purchased and installed Norton AntiVirus for Mac version 11.1. It was running an old version of LiveUpdate, so I downloaded and installed v 5.1.2 from the Norton site. Now, when I run LiveUpdate, it tells me my subscription will expire in 3 days, but I should have a 1 year subscription at this point, because I just purchased the new product. I can't find a key code anywhere on the User Guide or installation card that came in the box.

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Kudos0

Re: Subscription Warning on brand new install

The only thing I can think of is that there was previously another copy of NAV 11 installed, since overinstall of a new copy will not change the subscription. 

Unfortunately, we can't deal with subscription issues on the forum, you'll need to contact Customer Support.

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