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Kudos0

Supervision for social network and video not working

I've installed the Norton family app on my kids phones and everything works but the social network and video supervision. It worked when I initially set up the first phone but no longer works on any of the 3 phones it's installed on. Help!?

Replies

Kudos0

Re: Supervision for social network and video not working

Hi mbridle,

Video supervision is supported on Norton Family Premier version for Windows and iOS.  Can you please let us know what your first phone and other phones are, are they Android or iOS phones?

Social networking is supported on Windows for both Norton Family Basic and Premier.

I'll report your request to the team.

Thanks

Katie

Thanks Katie
Kudos0

Re: Supervision for social network and video not working

Katie,

I have Norton Premier (maybe I downloaded it incorrectly) It initially was showing me apps that were installed and allowing me to monitor them, but is no longer. On the activity monitor screen I am getting the messages, "____ is not associated with any social network (& video) supervision supported device" and "this feature is not supported for android"

Kudos0

Re: Supervision for social network and video not working

mbridle,

I assume this is an Android phone and you installed Norton Family for the Android device at Norton Family parental control on Google Play

Can you please send us a screen shot of the page with the message?

Instructions to post screenshots can be found here

https://community.norton.com/forums/how-post-image-forums-0

Thanks

Katie

Thanks Katie

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