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Kudos0

Support Chat does not work under Windows Chrome

Posted: 12-Jan-2023 | 10:28AM · 2 Replies ·

When I try to chat with Norton Support from the support page, the chat button does nothing.  I'm using Windows 10 Pro (64bit) with the latest Google Chrome. I have disabled all add-blockers. I am using a VPN (for work).

I have one solution and that is to open a chrome incognito window and then it works. I've tried disabling other chrome extensions and nothing works until I go incognito.

Norton - any solution?

Replies

Kudos0

Re: Support Chat does not work under Windows Chrome

Posted: 12-Jan-2023 | 11:20AM · Permalink

Does disabling your VPN provide different results?

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2728 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.104) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Support Chat does not work under Windows Chrome

Posted: 12-Jan-2023 | 11:36AM · Permalink

Disabling my VPN (Barracuda Network Access Client) does *not* resolve the chat issue.

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