Solved.
support on subscriptions
I am trying to cancel my norton subscription and guess what it will not let me do it.
has anyone tried? If you have a phone number i would appreciate it to call them
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Accepted Solution
Re: support on subscriptions
Posted: 11-Apr-2022 | 1:07PM · Permalink
Contact Norton Support ->
Chat Support: Chat Now
Phone Support: View local phone numbers
Chat Now -> Sign In to your Norton account ->
click "Manage my account" -> "Something else" -> type "Live Agent" until ChatBot Kate reply: "transferring you to a specialist for further assistance".
~regarding Chat Support
Please review:
https://community.norton.com/en/comment/8522626#comment-8522626
~regarding Phone Support
Please share your geo-location/country. Maybe, I can post Norton Support phone number, if you want?
Are you United States?
Norton Community does not have access to your Norton account, subscription nor payment information.
Please Contact Norton Support regarding your subscription/refund.
Twitter Norton Support
https://twitter.com/NortonSupport
Re: support on subscriptions
Posted: 11-Apr-2022 | 1:09PM · Edited: 11-Apr-2022 | 1:20PM · Permalink
Norton Community does not have access to your Norton account, subscription details nor payment method.
- Norton sends (for annually recurring subscriptions) email notice (with price, term, and related details) usually about 30-45 days before current term expiry.
- Users report Norton pulls recurring subscription payment usually about 30-45 days before current term expiry.
- Users report approx 30-45 days before current term expire...not being able to change Automatic Renewal Service setting.
Please check your Norton account to confirm....Automatic Renewal Off....and no billing information.
https://my.norton.com/extspa/account/subscriptions
MY SUBSCRIPTIONS reports: Activate Subscription Renewal....with Automatic Renewal Off.
BILLING INFORMATION reports: There is no billing profile saved in your account....with no billing information.
Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN
- Cancelling Automatic Renewal Service cancels automatic renewal service.
- Cancelling Automatic Renewal Service does not cancel your protection for your current paid term.
- After cancelling, your subscription will not automatically renew.
- However, your protection will continue through the end of your current paid term.
Re: support on subscriptions
Posted: 11-Apr-2022 | 1:18PM · Edited: 11-Apr-2022 | 1:41PM · Permalink
1) What are the benefits of being in automatically renewing subscription service?
Subscribing to our automatically renewing Norton subscription service ensures that you do not lose your protection. It means you do not have to remember to go back and renew your subscription to stay protected. We send a notification email before each upcoming annual renewal (usually about 30-45 days ahead), so that you are not caught off-guard. This notification email provides important information, such as the price for the next annual term, and the subscription renewal and billing dates. This helps you to adjust your protection plan according to your needs.
Another benefit of subscribing to our automatically renewing subscription is that you gain the benefits of the Norton Virus Protection Promise. From the moment you subscribe you will have access to Norton experts that can help keep your devices virus-free or give you a refund*.
*Restrictions apply. Must purchase, renew, or upgrade your Norton qualifying subscription directly from Norton.com, or activate Subscription Renewal with Norton. See https://www.norton.com/guarantee for details including qualifying Norton subscriptions.
https://support.norton.com/sp/en/us/home/current/solutions/v126985328
2) How can I cancel my subscription?
To cancel your subscription, sign in to your account and visit the My Subscriptions tab, or we'd be happy to chat about it. After cancelling, your subscription will not automatically renew. However your protection will continue through the end of your current paid term.
https://support.norton.com/sp/en/us/home/current/solutions/v126985328
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