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Kudos0

Support Vendor? Hacked my PC

In trying to download my new subscription of Norton 360 to my other laptop, I was unable to do so. The support person asked to sign on to my computer which I allowed him to do. Following the download failure, he scanned my pc and said my IP addresses had been hacked and my computer had many viruses on it which was why I could not load Norton 360. He then offered a five year contract for $399. I said I did not want to spend that much on old pc and he gave me his name and telephone number and signed off. The computer went into reboot mode and failed. I have not been able to get beyond the Windows error recover screen and it will not come up in safe mode. I think this support vendor must have been a scam and perhaps not related to SYMANTEC but I am not sure. Norton did not make me aware of issues with going to their download site but now I need a solution as to how to get my pc to boot windows vista or get on the network so I can run corrective applications.

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Kudos0

Re: Support Vendor? Hacked my PC

Hello

It does sound like you were scammed especially if you looked in Google for a support number. To have a chat with Norton, here is the legitimate link.   www.norton.com/chat  I would suggest that you stop over at one of the free malware removal sites to make sure that this scammer didn't install anything bad. You can ask them to check for malware. They may be able to help you so that you can boot up again.

Please see this link for an up to date description of these sites plus the addition of a newly listed site formed by one of our successful malware remover users who unfortunately has passed away. That site is still being run by a good expert who happens to be one of the other Gurus.  The new site is listed first in this link.

https://community.norton.com/en/forums/malware-removal-forum-recommendations

Please come back and let us know how you made out.

Thanks.




 

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.

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