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Kudos0

suspicious email

Hello all, I am new here and have not really used forums before and I have not had issues with Norton so I do not go through the site and I am old school so if there is not a problem I generally don't go trying to find one.  "if it aint broke don't fix it".  anyway every once in awhile I get notification of undeliverable emails and the addresses are unknown and today was even in Italian.  I do not understand what is going on but suspect that my computer is infected with perhaps roboware or something similar.  It does not majorly affect my computer but there are small things that seem strange.  Is there a fix for this?

Replies

Kudos0

Re: suspicious email

Hello Carl  Have you had a look into your History within the Norton dashboard, searched for entries which may show something is being or has been detected? Such as email errors?

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: suspicious email

If you are getting bouncebacks for email messages that you did not send, there are two possible explanations.  The least likely, and the one that many people automatically assume, is that their computer is infected with malware or that their email account has been hacked.  That is usually not the case, but you can check this by looking at your Sent email folder.  If messages are being sent from your account, they will show there.  Also, if your account is compromised, your contacts will generally begin receiving spam that appears to come from you, since the spammers would have access to your address book. A more likely explanation for what you are seeing is that your email address is being spoofed in the "From" field on messages that are being sent by spammers.  Such messages are not actually sent from your account and they do not require the spammer to have access to your account.  Usually, spammers will stop using a spoofed address after a short period of time, so you just have to wait this out.  There is nothing you can do, since the messages are being sent from accounts that you do not control.

If you suspect your email account has been compromised, here are the steps you need to take:

https://askleo.com/email_hacked_7_things_you_need_to_do_now/

Kudos0

Re: suspicious email

i have trouble doing ANYTHING with norton.

Kudos0

Re: suspicious email

Here is what i am getting and as you can see it looks like it is in italian.  i tried copying a snip here and was unsuccessful. 

File Attachment: 
Kudos0

Re: suspicious email

Carl I will leave you with SendOfJive. Good luck with your issue. Have a grand weekend.

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: suspicious email

This really doesn't involve Norton at all, unless malware is implicated - and it is far more common for email hacks to result from things like weak passwords than malware.  As stated, either your email account was hacked or someone is spoofing your email address on messages they are sending, resulting in your inbox receiving the non-deliverable message notifications.  Spoofing is far more prevalent than actual compromising of email accounts.  The steps given in the article I linked are the only things you can do, but they will have no effect if this is a case of spoofing.  Think of it as me sending a letter and putting your home address on the return label - if the mail is undeliverable, it gets returned to you, not me.

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