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Kudos0

Suspicious Link

Posted: 23-Oct-2020 | 7:25AM · 4 Replies ·

Hi,

   My ISP is changing & will no longer support third party applications (such as third-party email, calendar, or contact applications) using outdated sign-in methods. That just means if you’re still signing in to your ***** account via another email application, like the default email application on your phone, you need to make some quick updates to ensure your mailbox isn’t interrupte.They have recommended using other access ones they have highlighted as their own. When I put cusor over them My Norton comes up with a Suspicious Link off course to warn & protect me. As the ISP I have has been my only one for over 30 years I am wondering why a Security risk has come up. I don't wish to put my ISP up for my own security I hope you understand.

Help & advice please, Thankyou.

Norton LifeLock

Replies

Kudos0

Re: Suspicious Link

Posted: 23-Oct-2020 | 9:46AM · Permalink

Hello. Please gather a screenshot so we can see exactly what you are seeing then post. Here is how to post screenshots. 

Are they asking you to create "app specific" passwords such as, Verizon mail (serviced by AOL which they own). I had to create an Outlook "app specific" pass coded to setup/use Outlook. NPM on mobile never gave any issues doing the same when setting up Verizon mail nor Gmail accounts using those methods. 

Cheers

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2788 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.104) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Suspicious Link

Posted: 23-Oct-2020 | 10:03AM · Permalink

Here Is the Options


Option 1: We recommend that you access your email using our free AOL app for iOS and Android or simply go to mail.aol.com to access AOL Mail on the web.

Option 2: Keep your current, non-AOL app, BUT follow a few steps to get it to sync with our secure sign-in method. The steps vary across different email applications, but in most cases, you will have to remove your AOL account from the app and then add it back again to update the sign-in security. Use the links below to follow the specific steps for your current application:


Option 3: You can generate a one-time, unique password that will allow you to sign in to your account using your non-AOL email application. Once created, this password will continue to allow your app to securely sync your AOL email unless you sign out (or are signed out) from your app. You can find instructions on how to do this here.

Questions? Please visit our help page. If you’ve already made the necessary changes for your account, we appreciate the quick action!

Yours in your inbox,
The AOL Team

Kudos0

Re: Suspicious Link

Posted: 23-Oct-2020 | 10:53AM · Permalink

Use the last link you posted: https://help.aol.com/articles/Create-and-manage-app-password

Once you have the app specific password use it when you put your username and password into Outlook as an example to setup. I followed the same scenario on both PC and mobile mail setup when they stopped working a few months ago.

Cheers

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2788 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.104) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Suspicious Link

Posted: 01-Nov-2020 | 9:07AM · Permalink

Hello again. Just following up to see how you've made out with the suggestion? Can we assist further?

Cheers

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2788 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.104) 64 bit-Early Access w/Norton Chrome Extensions

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