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Kudos0

Suspicious SMS not filtered on iOS

Just new here having installed Norton 360 on my devices today. 

I note that at least one suspicious SMS has not been filtered. 

It's annoying as that is one of the main reasons I made the purchase. 

Is there a way to manually add numbers and/or URLs to a blacklist?

Many thanks, RM

Replies

Kudos0

Re: Suspicious SMS not filtered on iOS

What was suspicious about the SMS message that was not filtered? 

When you tap on Filters, what category did the suspect SMS show up in under the Filtered by Norton 360 section?

Are you sure you followed all the instructions for setting up the filtering? Especially #4 and #5 below.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Suspicious SMS not filtered on iOS

Please edit you last post to delete the images file attached. You can repost after masking the phone number in your second image.

Now can you say in which section this message shows up when you tap on Filters at the top left of the SMS messages page shown in my image above?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Suspicious SMS not filtered on iOS

PS. Nothing in either Transactions or Promotions.
Kudos0

Re: Suspicious SMS not filtered on iOS

Thanks peterweb. Yes, all instructions have been followed and the suspicious SMS is attached. Looking forward to your insights.

File Attachment: 
Kudos0

Re: Suspicious SMS not filtered on iOS

Anything in the Junk filter?

PS Thanks for fixing the image.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Suspicious SMS not filtered on iOS

Nothing in the junk folder either!

Kudos0

Re: Suspicious SMS not filtered on iOS

In the section above the Filtered by Norton 360, does this message show up in the Unknown Senders section?

I just reread your OP.

Just new here having installed Norton 360 on my devices today. 

I note that at least one suspicious SMS has not been filtered. 

Was this message received before you installed 360? The message shows received Yesterday. 360 would not filter existing messages. It filters them as they come in.

Things happen. Export/Backup your Norton Password Manager data.

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