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Kudos0

SYMANTEC ADDS INSULT TO INJURY

I have been patiently waiting for a publicly announced successful resolution to the various critical issues that V22.7.0.76 has experienced.  See https://community.norton.com/en/forums/norton-227-hot-issues-and-fixes

As of 7/13/2016 there is no assertion that the BSOD issues have been fixed and many users continue to report high CPU utilization problems beyond those addressed in the Hot Issues posting.  And there are many other issues that I have discussed with other NIS users that have not received widespread public discussion in the forums.

I decided to request a refund for my recently renewed NIS subscription and have UNINSTALLED NIS from all my systems.  There is no way to use V21.7.0.11 in its present state and V22.7.0.76 is an unacceptable solution.

After speaking with Symantec reps yesterday I was told I would receive a callback.  As expected, the callback never arrived.  I spoke to Symantec again this morning and was had to repeat the entire sordid situation for a rep who kept harping on the 60 day refund limit.  I went on to explain that I have been patiently waiting for Symantec to announce that it has resolved all outstanding issues but that has not yet occurred.  REGARDLESS OF HOW OFTEN I EXPLAINED THAT SYMANTEC DECIDED NOT TO FIX NIS 21.7.0.11 shortly after the 60 day period expired and that V22.7.0.76 IS AN UNACCEPTABLY BUGGY SOLUTION my refund request was flatly refused.

TO JUSTIFY THIS DECISION THE TELEPHONE REP STATED THAT ALL PROBLEMS WERE FIXED AND THAT THE CONTENT OF THE FORUM DISCUSSIONS WAS INCORRECT.

Even though I have been a long time customer, Symantec didn't even have the courtesy to offer a pro-rata refund for the almost 300 days remaining on my subscription in light of the particulars of the situation.

SYMANTEC HAS LOST ME AS A CUSTOMER FOREVER.  i CANNOT EXPRESS THE DEPTH OF MY DISGUST WITH THE ONGOING TECHNICAL SUPPORT FAILINGS AND THE UTTER LACK OF CUSTOMER CARE.