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Kudos0

Symantec error reporting & automatic updates

Ever since I installed Norton on my Mac - Norton Ativirus 12.5, my log files are literally spammed with the following entries:

16/08/2013 09:54:04.483 com.apple.launchd[1]: (com.symantec.errorreporting.periodic[50459]) Exited with code: 70
16/08/2013 09:54:04.483 com.apple.launchd[1]: (com.symantec.errorreporting.periodic) Throttling respawn: Will start in 7122 seconds
16/08/2013 11:51:58.772 com.apple.launchd[1]: (com.symantec.errorreporting.periodic) Throttling respawn: Will start in 47 seconds
16/08/2013 11:52:03.192 Symantec Error Reporting[50783]: Symantec Error Reporting Daemon launched.
16/08/2013 11:52:05.212 Symantec Error Reporting[50783]: Symantec Error Reporting Daemon beginning submission for domain current-user.
16/08/2013 11:52:05.212 Symantec Error Reporting[50783]: Symantec Error Reporting Daemon: Submitting 0 error reports.
16/08/2013 11:52:05.212 Symantec Error Reporting[50783]: Symantec Error Reporting Daemon: Nothing to submit.
16/08/2013 11:52:45.779 Symantec Error Reporting[50791]: Symantec Error Reporting Daemon launched.
16/08/2013 11:52:47.785 Symantec Error Reporting[50791]: Symantec Error Reporting Daemon beginning submission for domain local-domain.
16/08/2013 11:52:47.786 Symantec Error Reporting[50791]: Symantec Error Reporting Daemon: Submitting 22 error reports.
16/08/2013 11:52:47.786 Symantec Error Reporting[50791]: Symantec Error Reporting Daemon: Submitting 22 reports.
16/08/2013 11:52:55.452 Symantec Error Reporting[50791]: Symantec Error Reporting Daemon: Submitting 0 panic reports.
16/08/2013 11:52:55.453 Symantec Error Reporting[50791]: Symantec Error Reporting Daemon: Submitting 0 crash reports.
16/08/2013 11:52:55.453 Symantec Error Reporting[50791]: Symantec Error Reporting Daemon: Submitting 22 error reports.
16/08/2013 11:54:04.762 Symantec Error Reporting[50791]: Result of upload command: 65280
16/08/2013 11:54:04.765 Symantec Error Reporting[50791]: The upload error is: ssh: connect to host macupload.symantec.com port 22: Connection refused Connection closed

Now I understand Norton would like error reporting daemon to send reports to their server BUT I DO NOT FEEL COMFORTABLE with raports with random data which I don't control to be leaving my computer without my knowledge, or explicit choice.

Besides, those reports are going out at random times, I work often via 3G connections and don't like the fact that Norton reports are using my bandwidth.

I Googled for quite a bit after a solution to stop those reports but I have not found anything.  Hence my first question - does anyone know how to stop those reports or what is the recommended and supported by Norton solution to stop those reports from being sent to Norton?

My second question is regarding automatic updates, again I work often via 3G / LTE connection which is priced by data transferred and those updates are kicking in at random times, in background, without my explicit permission or choice.  Is there any way to disable automatic updates and switch over to manual updates?

I'll appreciate someone from Norton support to chip in as I've seen multiple posts with similar questions asked yet no answers.  I feel a bit disappointed that there's so much stuff going on behind the scenes which we - users - have no easy control over.  Norton products should provide confidence and peace of mind and quite frankly, with all the stuff going in background I don't feel confident at all while running Norton products at the moment.

Regards, Bart

Replies

Kudos0

Re: Symantec error reporting & automatic updates

Ever since I installed Norton on my Mac - Norton Ativirus 12.5, my log files are literally spammed with the following entries:

16/08/2013 09:54:04.483 com.apple.launchd[1]: (com.symantec.errorreporting.periodic[50459]) Exited with code: 70
16/08/2013 09:54:04.483 com.apple.launchd[1]: (com.symantec.errorreporting.periodic) Throttling respawn: Will start in 7122 seconds
16/08/2013 11:51:58.772 com.apple.launchd[1]: (com.symantec.errorreporting.periodic) Throttling respawn: Will start in 47 seconds
16/08/2013 11:52:03.192 Symantec Error Reporting[50783]: Symantec Error Reporting Daemon launched.
16/08/2013 11:52:05.212 Symantec Error Reporting[50783]: Symantec Error Reporting Daemon beginning submission for domain current-user.
16/08/2013 11:52:05.212 Symantec Error Reporting[50783]: Symantec Error Reporting Daemon: Submitting 0 error reports.
16/08/2013 11:52:05.212 Symantec Error Reporting[50783]: Symantec Error Reporting Daemon: Nothing to submit.
16/08/2013 11:52:45.779 Symantec Error Reporting[50791]: Symantec Error Reporting Daemon launched.
16/08/2013 11:52:47.785 Symantec Error Reporting[50791]: Symantec Error Reporting Daemon beginning submission for domain local-domain.
16/08/2013 11:52:47.786 Symantec Error Reporting[50791]: Symantec Error Reporting Daemon: Submitting 22 error reports.
16/08/2013 11:52:47.786 Symantec Error Reporting[50791]: Symantec Error Reporting Daemon: Submitting 22 reports.
16/08/2013 11:52:55.452 Symantec Error Reporting[50791]: Symantec Error Reporting Daemon: Submitting 0 panic reports.
16/08/2013 11:52:55.453 Symantec Error Reporting[50791]: Symantec Error Reporting Daemon: Submitting 0 crash reports.
16/08/2013 11:52:55.453 Symantec Error Reporting[50791]: Symantec Error Reporting Daemon: Submitting 22 error reports.
16/08/2013 11:54:04.762 Symantec Error Reporting[50791]: Result of upload command: 65280
16/08/2013 11:54:04.765 Symantec Error Reporting[50791]: The upload error is: ssh: connect to host macupload.symantec.com port 22: Connection refused Connection closed

Now I understand Norton would like error reporting daemon to send reports to their server BUT I DO NOT FEEL COMFORTABLE with raports with random data which I don't control to be leaving my computer without my knowledge, or explicit choice.

Besides, those reports are going out at random times, I work often via 3G connections and don't like the fact that Norton reports are using my bandwidth.

I Googled for quite a bit after a solution to stop those reports but I have not found anything.  Hence my first question - does anyone know how to stop those reports or what is the recommended and supported by Norton solution to stop those reports from being sent to Norton?

My second question is regarding automatic updates, again I work often via 3G / LTE connection which is priced by data transferred and those updates are kicking in at random times, in background, without my explicit permission or choice.  Is there any way to disable automatic updates and switch over to manual updates?

I'll appreciate someone from Norton support to chip in as I've seen multiple posts with similar questions asked yet no answers.  I feel a bit disappointed that there's so much stuff going on behind the scenes which we - users - have no easy control over.  Norton products should provide confidence and peace of mind and quite frankly, with all the stuff going in background I don't feel confident at all while running Norton products at the moment.

Regards, Bart

Kudos1 Stats

Re: Symantec error reporting & automatic updates

Hello Bart,

Sorry about the problem.

To answer your questions, here is the solution for the first item

To disable error reporting

- Launch any Norton application

- Go to the application menu and click on "Error Reporting..." menu item (alternatively the shortcut key is command+[comma])

- Uncheck Enable detailed error data collection and click Save

 


At this moment, there is no ability to disable or schedule the automatic-updates at specific time in the Norton application.  The automatic-updates allow to update the product with the latest security threats & product functionalities.

If you have any questions, please post them, we are happy to assist you.

Haridharan Nattamai Gangadharan Sr. Software Engineer Endpoint Protection for Mac Symantec

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