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Kudos14 Stats

Symantec, Please Explain

I would like to hear from Symantec why they chose to remove the local ID Safe.

In Beta testing Tim_Lopez posted this  -

All,

 

The plan at this point is to have the local vault be removed from the product and have the online vault be the only option. 

 

If you would like to voice your concern about this, please do so in this thread and let us know why you disagree with this decision. We value your feedback so please give us detailed feedback as to why you prefer local vaults if this change is undesired on your part. 

Cheers,
Tim Lopez
Norton Forums Administrator
Symantec Corporation http://community.norton.com/t5/Norton-360-2013-Norton-Internet/What-happened-to-ID-Safe-local-vault/m-p/774634/highlight/true#M2755 We were told that Symantec "valued' our feedback.  It was and is obvious that the majority of people are in favour of keeping the local ID Safe. Please return it permanently in the 2013 and above products,  or at the very least,  please explain why this decision was made. I would also like to hear Symantec's take on the controversial "Share" button and why we can't disable it. Eagerly waiting a reply, Thank you.Dave
A little bit of knowledge is... well a little bit of knowledge.

Replies

Kudos0

Re: Symantec, Please Explain

Yeah no cloud for me I prefer the previous version. Why did symantec have to go updating a product without having proper testing and symantec want you to buy extra cloud storage LOL

The indentity safe with the cloud might be ok for new users but definately not worth the hassels for there loyal customers.

I used Dropbox to sync all my passwords I used to just export my login details into Dropbox and there they were next time I logged onto the net.

Kudos0

Re: Symantec, Please Explain

This may upset some...


WLP wrote:

I've got a nice compromise for the Symantec guys:

The Symantec guys obviously want people to move to the online version.  The reason that they removed local was " found during our initial product research that ordinary users were confused by the local vs. online distinction. They were consciously selecting the local option, but didn’t understand why they couldn’t access their vault data from Symantec's mobile applications."

http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Symantec-Please-Explain/m-p/825942/highlight/true#M4553

Therefore, I suggest that the ONLINE vault be made the default vault created for new installs while retaining the capability to create local vaults for those who choses.  In other words, when a user first create a vault, offer the online vault first but add an option that says "create local vault."  Just like the Windows 8 set up screen, allow the user to create a local vault rather than an online one.  Nag the user the "advantages" of the online vault if he click the offline one. He would have to click create anyways or something like that to create a local vault.

It's kinda annoying for those that want local vault but it's a win win.



yank wrote:
Norton Security Suite was updated to version 20.2.0.19 over night (probably today your time) although it had been up dated to 20.1.0.24 about a week or so ago.  Yes, NSS (both versions we are talking about) has the Local Vault & ONLY  the Local Vault.  This is because there is no Norton Account associated with the Comcast version - the license is controlled by Comcast (you remain a customer you have it - you leave, you lose it).   You have no Norton Account - you have no Online Vault.     Simple as that.


Krusty13 wrote:

 While I can certainly understand Yank's point about not having a Norton Account,  If the Local version of Identity Safe is still offered to Comcast customers who use NSS,  shouldn't the paying customers who use Norton Products also be offered the Local ID safe?

I would be quite happy to sacrifice the online version to maintain the local version.


... I have another compromise,

What if Symantec offered us either a local version or an online vault?

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Symantec, Please Explain


Krusty13 wrote:

 ... I have another compromise,

What if Symantec offered us either a local version or an online vault?


That is the compromise I prefer. Norton says they will support the local version for upgrades. 'Over the Top' upgrades. In reality, for how long. I think a fairly accurate prediction can be made, judging by how strongly the online version was pushed.

 

I think by release time of the 2014 Norton products, support for local ID Safe, in any form will be dead and pushing up daisies.

 

 

 

 

Ed

Kudos3 Stats

Re: Symantec, Please Explain

you people are out of your damned minds.

I strongly doubt you have the actual market research you claim to have in support of this product redesign.  Mind you, I did market research at several different analyst firms over the past decade and my experience informs me that you're - at best- using highly selective focus group responses to justify this redesign.  I'm not suggesting marketing's motive is related to privacy concerns but is directly related to real product problems encountered by real end-users.  The choice seems to be one in which marketing unilaterally decided to take the easy-for-Symantec route of supporting a common process on multiple platforms, OSes and devices.  In the end, you've also decided to rob paying customers of a feature vital to our own ability to resolve product problems that arise due to the multiple OS/Device/Platform reality.

I find it very disconcerting that as a long-time user and serial "upgrader" the product redesign was not included in any upgrade notices delivered to qualifying customers such as me.  Had I known, and this may have also shaped the out-bound marketing posture, I would have defintely considered alternative to NIS instead of automatically handing over another annuity.

I really expect to see wiser minds prevail and reconsider this redesign as an open item.  Why not offer a choice, but make your Cloud service the default, with end-suer opt out to local an easy to access alternative?

I'm quite disappointed!

Kudos0

Re: Symantec, Please Explain

bravo

thank you

they don't care

*I am a long-time customer, going back decades to Peter Norton days and Norton Utilities for DOS.

*I have recommended Norton/Symantec to family and friends and they trusted me.

now what?

I couldn't get into my Norton Account earlier today using my Chrome browser.

I got in when I used IE7 which is there only for Micro$oft Updates.

Kudos0

Re: Symantec, Please Explain


dconn wrote:
    • Is Local Vault now considered Bad? Why can't we keep both the Online and Local Vault?

There's nothing bad about the local vault. Instead of continuing to split development and testing in both local and online vaults, we believe it is in the best interests of our users to invest all of our energy in to the online vault as that offers the best immediate, long term value and security.


Dermot


You've got to be kidding, right?

http://community.norton.com/t5/Norton-for-Mac/Community-Translation-Mac-Klingon-Norton-Together/m-p/841128/highlight/true#M6506

A little bit of knowledge is... well a little bit of knowledge.
Kudos4 Stats

Re: Symantec, Please Explain

JonBartels and others,

Sincere thanks for using our products and for giving us your feedback. The main point of this response it to assure you that we absolutely care about customers such as you and how you perceive our product and the way the product is evolving. We want all of our customers to be happy with their purchase and to renew their subscription each year as a confirmation of their satisfaction. There are obvious business reasons for this and also there’s a product pride that all Symantec employees have that makes it our strong desire to have happy customers.

We’ve posted numerous times since the 2013 products were introduced regarding the ensuing concerns that were raised by some folks. We have discussed the changes made and why we made them. We read every post on the Forum, but we don’t respond to every post because we don’t want to dominate the Forum with our opinions. We want customers such as yourselves to discuss the products and our posts, and we like to see different opinions. And we also have terrific Forum Gurus who provide information in the discussions, and give us some fresh perspective.

Just a quick recap on what we have said recently:

Customers don’t like the fact that as of 2013 we only offer the online vault to new customers. The primary concern is safety of the online vault. We probably should have done a better job explaining the new features and how they will benefit customers. To remedy that, since the 2013 release, we've posted details about the Online Vault. We've explained that the vault is encrypted locally and then stored in the cloud and that hackers who somehow gained access to your online vault would need to know your Norton Account password and your vault password in order to decrypt. Nobody has these passwords except you, not even Symantec. We are considering a further level of safety through a feature such as two factor authentication in a future release. 

The current global models for data security and data storage shows that all data across products such as ours and others is moving to the cloud. We have focused our ongoing development efforts on this direction, and no further evolution of local storage is planned. While we cannot offer a return of the local vault, we are very interested in other suggestions on how to improve the product.

Again, I want to reiterate that we listen to everything you and our other customers have to say and we absolutely care.

- dconn

Kudos1 Stats

Re: Symantec, Please Explain

dconn,

I can't speak others,  but my main concerns are reliability and choice.

Krusty13

A little bit of knowledge is... well a little bit of knowledge.
Kudos1 Stats

Re: Symantec, Please Explain

dconn

this is insane

clearly you are not listening to what your customers want

your case does not hold up under scrutiny - if I got my Norton through my ISP I would still have a local vault

customers want a local vault

what more can be said?

we are getting tired of this and have to get back to our lives

Kudos5 Stats

Re: Symantec, Please Explain


dconn wrote:

JonBartels and others,

Sincere thanks for using our products and for giving us your feedback. The main point of this response it to assure you that we absolutely care about customers such as you and how you perceive our product and the way the product is evolving. We want all of our customers to be happy with their purchase and to renew their subscription each year as a confirmation of their satisfaction. There are obvious business reasons for this and also there’s a product pride that all Symantec employees have that makes it our strong desire to have happy customers.

We’ve posted numerous times since the 2013 products were introduced regarding the ensuing concerns that were raised by some folks. We have discussed the changes made and why we made them. We read every post on the Forum, but we don’t respond to every post because we don’t want to dominate the Forum with our opinions. We want customers such as yourselves to discuss the products and our posts, and we like to see different opinions. And we also have terrific Forum Gurus who provide information in the discussions, and give us some fresh perspective.

Just a quick recap on what we have said recently:

Customers don’t like the fact that as of 2013 we only offer the online vault to new customers. The primary concern is safety of the online vault. We probably should have done a better job explaining the new features and how they will benefit customers. To remedy that, since the 2013 release, we've posted details about the Online Vault. We've explained that the vault is encrypted locally and then stored in the cloud and that hackers who somehow gained access to your online vault would need to know your Norton Account password and your vault password in order to decrypt. Nobody has these passwords except you, not even Symantec. We are considering a further level of safety through a feature such as two factor authentication in a future release. 

The current global models for data security and data storage shows that all data across products such as ours and others is moving to the cloud. We have focused our ongoing development efforts on this direction, and no further evolution of local storage is planned. While we cannot offer a return of the local vault, we are very interested in other suggestions on how to improve the product.

Again, I want to reiterate that we listen to everything you and our other customers have to say and we absolutely care.

- dconn


My, my… How very condescending…

Symantec sees it as appropriate to brand their entire customer base as ignorant dolts needing stringent patronization and guidance since they are obviously incapable of sound decision making on our own.  Symantec shall make the rules, and their doltish followers shall abide.  Period.

Symantec on one hand claims to seek comment about their decision making, and then when comment is proffered it is treated to a slap in the face by their other hand – a strange dichotomy indeed.

And is it not ironic that the product in question, while unceasingly professed to be perfect by the Symantec powers on high, is in truth very far from being so?  Please, if you are doubtful as to the degree of innate flaws, spend some time reading through these forums.  You will fast discover that they are interspersed with nearly enumerable reports of customer’s pain, loss, and misery…

After learning of this boondoggle decision making a few months ago I was forced to wake up and begin seeking out alternative solutions.  And oh yes – there are many.  Not necessarily better, but at least every bit as good.  And in this particular regard, not nearly as unfit to purpose as the revamped Symantec offerings have now been rendered to be.

I fault myself for becoming too complacent, having used these Symantec products for so many years, choosing to look the other way when lesser (though still irritating) issues arose.  But not this time - this was the last straw – the final nail in the coffin lid.  I’ll be moving on to more amenable solutions when my present subscriptions end.  I will be recommending to my clients to do the same…

Kind Regards,

John

Kudos0

Re: Symantec, Please Explain


avjohnnie wrote:
Symantec on one hand claims to seek comment about their decision making, and then when comment is proffered it is treated to a slap in the face by their other hand – a strange dichotomy indeed.

Likewise, some users claim to seek comment from Symantec ("Symantec, Please Explain"), and then when comment is proffered it is treated to a slap in the face as well.  Another strange dichotomy?

Kudos0

Re: Symantec, Please Explain

With local identity safe out of the question, what free password manager offer the same ability? I'm looking one that autologins with Windows as IDSafe currently do. Does Kaspersky Pure do that? What Internet Security software bundles password manager?
When in doubt, uninstall / reinstall :smileywink:Windows 7 SP1 (64 bit), Norton Internet Security 2013, Internet Explorer 10, SpywareBlaster
Kudos0

Re: Symantec, Please Explain

If Norton support ID Safe upon upgrade, why not upon fresh install? Also, does online safe opens with Windows log in? I've tried online version with 2012 and hated that aspect.
When in doubt, uninstall / reinstall :smileywink:Windows 7 SP1 (64 bit), Norton Internet Security 2013, Internet Explorer 10, SpywareBlaster
Kudos0

Re: Symantec, Please Explain

Hi WLP,

Though I completely disagree with the removal of the local ID Safe, I can't see any way that Symantec would be able to offer an auto-login to the online vault. It simply is not secure to do so and would significantly increase the risk of a 3rd party being able to access your login information.

I can't say if another company offers that feature with an online vault but if they did I would steer well clear of their product.

Best wishes.
Allen


WLP wrote:
If Norton support ID Safe upon upgrade, why not upon fresh install? Also, does online safe opens with Windows log in? I've tried online version with 2012 and hated that aspect.



Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Symantec, Please Explain

I'm NOT looking for online vaults. Local would do just fine. Any local vaults do that feature? Preferably free.
When in doubt, uninstall / reinstall :smileywink:Windows 7 SP1 (64 bit), Norton Internet Security 2013, Internet Explorer 10, SpywareBlaster
Kudos4 Stats

Re: Symantec, Please Explain

dconn

What about all the reports in the forum from users that have lost their data in the online vault, or being unable to log in to access their vault, or having to reset their vault and losing their data.

At least with the local vault, it was always there for access.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Symantec, Please Explain


peterweb wrote:

dconn

What about all the reports in the forum from users that have lost their data in the online vault, or being unable to log in to access their vault, or having to reset their vault and losing their data.

At least with the local vault, it was always there for access.


Tisk tisk… You should know better than to muddy the waters with such inconvenient truths, as doing so will fail in earning you many brownie points from the powers on high.

You should find piece and contentment fully within the occasional utterances of patronizing discourse when so deemed timely to provide.

After all, the powers have little time to pacify and commiserate over such loss when there are far more pernicious agendas to pursue.

Kind Regards,

John

Kudos0

Re: Symantec, Please Explain

Moved to own thread for better exposure.
Kudos3 Stats

Re: Symantec, Please Explain


dconn wrote:

[...]

The current global models for data security and data storage shows that all data across products such as ours and others is moving to the cloud. We have focused our ongoing development efforts on this direction, and no further evolution of local storage is planned. While we cannot offer a return of the local vault, we are very interested in other suggestions on how to improve the product.

Again, I want to reiterate that we listen to everything you and our other customers have to say and we absolutely care.

- dconn


Hi dconn,

There's one thing I can't understand. You say that there's no development planned for the local vault. But the Comcast version only has the local vault. So if this is developed continually in the Comcast version, why not develop it in the "standard" NIS/NAV/N360 product too?

http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Please-make-Norton-toolbar-2013-1-0-32-compatible-with-Firefox/m-p/836330/highlight/true#M5209

http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Symantec-Please-Explain/m-p/836350/highlight/true#M5210

Kudos6 Stats

Re: Symantec, Please Explain


Krusty13 wrote:

yank wrote:
Norton Security Suite was updated to version 20.2.0.19 over night (probably today your time) although it had been up dated to 20.1.0.24 about a week or so ago.  Yes, NSS (both versions we are talking about) has the Local Vault & ONLY  the Local Vault.  This is because there is no Norton Account associated with the Comcast version - the license is controlled by Comcast (you remain a customer you have it - you leave, you lose it).   You have no Norton Account - you have no Online Vault.     Simple as that.

While I can certainly understand Yank's point about not having a Norton Account,  If the Local version of Identity Safe is still offered to Comcast customers who use NSS,  shouldn't the paying customers who use Norton Products also be offered the Local ID safe?

I would be quite happy to sacrifice the online version to maintain the local version.


dconn or anyone else from Symantec,

You have to admit this is a very good question!

Clearly if the Comcast version has the LOCAL vault, then Symantec must maintain it, free version or not!

If it must be maintained then why can't it also be maintained for customers who actually pay for it??

All the best,

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Symantec, Please Explain


AllenM wrote
:dconn or anyone else from Symantec,

You have to admit this is a very good question!

Clearly if the Comcast version has the LOCAL vault, then Symantec must maintain it, free version or not!

If it must be maintained then why can't it also be maintained for customers who actually pay for it??

All the best,

Allen



There's no saying how long it will remain available on the COMCAST version .... only as long as it is available here for upgraders from 2012 ?

Hugh
Kudos1 Stats

Re: Symantec, Please Explain

maybe because they don't want to?
Kudos1 Stats

Re: Symantec, Please Explain


JonBartels wrote:
maybe because they don't want to?

And maybe they don't want the customers they have!

Kudos7 Stats

Re: Symantec, Please Explain

Isn't it funny how times have changed?!

This interesting snippet is about the Norton Password Manager 2004.

... "Norton Password Manager protects against those dangers and streamlines your online activities by storing your passwords in an encrypted file that only you can open. The passwords are kept on your own PC, not on high-profile servers that might be prime targets for hackers."

http :// www. freedownloadcenter . com/ Utilities/ Password_Management _Utilities/ Norton_Password_Manager .html

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Symantec, Please Explain

I would be happy if Identity safe  did not freeze up my browsers .

Why hasn't it been fixed?.  Norton 360 Ver.20.2.0.19. If you read the community you would see how many of us are still having major problems. Symantec Please Help 

Kudos4 Stats

Re: Symantec, Please Explain


dconn wrote:

[...]

The current global models for data security and data storage shows that all data across products such as ours and others is moving to the cloud. We have focused our ongoing development efforts on this direction, and no further evolution of local storage is planned. While we cannot offer a return of the local vault, we are very interested in other suggestions on how to improve the product.

Again, I want to reiterate that we listen to everything you and our other customers have to say and we absolutely care.

- dconn


Hi dconn

That may be the global trend but from a Norton 2013 end user’s perspective, it’s obvious that Norton’s current online vault solution isn’t mature enough to be considered as a viable alternative to the local Identity Safe vault. Given that LastPass was mentioned earlier, can you tell us how the current Norton online vault solution stacks up against that LastPass alternative?

The problem here is that you waited until the conclusion of the beta testing to reveal that the 2013 products were going to be ‘online vault’ only. At the beginning of May 2012, you released your latest products for public beta testing. This ‘online only’ intention for the vault should have been disclosed then and debated throughout the public beta testing period, not now after the product has been released. It would be helpful if you could explain the rationale behind this decision.

The quickest way to resolve this issue would be to restore the ability to create a local vault directly from the 2013 products. This was a feature of the 2013 beta products right up until August 2012 so it wouldn’t take too much effort from your side to restore the feature. If this isn’t possible, then please explain why.

Thanks

Kudos1 Stats

Re: Symantec, Please Explain


elsewhere wrote:
The quickest way to resolve this issue would be to restore the ability to create a local vault directly from the 2013 products. ...If this isn’t possible, then please explain why.

Dconn stated unequivocally that "no further evolution of local storage is planned. ...we cannot offer a return of the local vault,"  Additionally, reasons for this have been given, and one of them seems to be that Symantec recognizes that the enormous growth in mobile devices is going to make an online vault a necessity for most users, and has therefore decided not to continue to invest resources in developing and maintaining a redundant feature that will be of increasingly limited usefulness as time goes on.   It's the same reason that my big bank discontinued Bill-Pay-By-Phone in favor of offering only Online Banking.  The writing is on the wall, we're kicking a dead horse.  And there is nothing better than a mixed metaphor.

I actually prefer the local vault myself, and I am not arguing that the online vault is not having its share of technical problems, or that elimination of the local vault option was not handled badly,  But the move to an online-only vault is not totally unreasonable.  And there are a few alternative password management programs around that still offer local storage for those who absolutely have to have it.

Kudos1 Stats

Re: Symantec, Please Explain

Sure a nice check is coming your way for supporting Symantec's STUPID position.  The vault on our computer is already a proven product and in fact is usable from 2012 versions as well as the Comcast version for which people don't pay while we do.  As was pointed out earlier in this thread Symantec is spending money for a product that converts to Klingon which is really an imaginary language from Star Trek.

If Symantec can fund an imaginary language, why can't they continue an already developed method for storing passwords???

Kudos1 Stats

Re: Symantec, Please Explain


DavidWeiman wrote:

Sure a nice check is coming your way for supporting Symantec's STUPID position.


You think the idea of online password storage is so without merit that one would have to be paid to support the idea?  Have you looked at the product reviews and popularity of LastPass?

I will not receive a check and I do not consider that I am "supporting" Symantec's position.  The opinions I express are mine, and mine alone.  I have no say in what the company ultimately decides in regards to product features, and I am just as affected by the elimination of the local vault (which I use exclusively) as anyone else.  I am simply pointing out that Symantec is standing by their decision and has provided reasons for doing so.  From a customer standpoint, I don't like the decision, but there it is.  Some people still complain about the removal of Ad Blocking, but I don't think that's coming back either.

Kudos1 Stats

Re: Symantec, Please Explain

David,

Please do not insult the volunteers here, or anyone for that matter, by thinking that we get paid for our opinions.

You will see plenty of occasions when we disagee with Norton as indeed SoJ does in his message.

Hugh
Kudos1 Stats

Re: Symantec, Please Explain

Symantec is an user unfriendly company, what we can do is a change to another company. 

Cheers, Jo Graduate of the WTT Classroom
Kudos1 Stats

Re: Symantec, Please Explain

I can not believe that this was not part of the Beta testing....that speaks volumes about the whole vault issue.

Cheers Mo Windows 7 64 bit, NIS2013
Kudos0

Re: Symantec, Please Explain


mo wrote:

I can not believe that this was not part of the Beta testing....that speaks volumes about the whole vault issue.


Mo -- I'm not sure against the content of this thread what you are referring to as "this".

From what I remember about the beta testing of V20 the local vault and the online vault were included but I've no recollection of what user feedback there was on problems.

What I think we all know is that regardless of how smoothly beta testing goes once the product is released the sheer mass of numbers of installations and the extended variety of user environments is going to ensure that things happen that did not before.

As for dropping the local vault, again I don't remember whether this possibility came up during beta testing but whether we like it or not beta testing is not democracy in action ..... the decisions are made by Norton and both they and we have to live with them.

Hugh
Kudos0

Re: Symantec, Please Explain

The Local Vault was dropped during Beta testing about a Month before release and there were the same complaints as you see here only no reason was given.

Also the reference to how great LastPass online vault is. I believe LastPass was hacked last year which is the main reason we don't want an online vault.

But we are preaching to the choir as its a done deal and we just need to to exercise our freedom of choice and move on.

Jim

Kudos0

Re: Symantec, Please Explain

Being currently in a predicament with the online vault due to the server time out error which has meant that I haven't been able to log into my online vault since Thursday night & as Norton doesn't seem bothered about this or similar access problems as there's no reply in any of the threads I think it's time to look at other options. I'd go back to 2012 but my password backup was created on 2013 which I've read cannot be imported into the 2012 version.

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos1 Stats

Re: Symantec, Please Explain


Doctor9fan wrote:

Being currently in a predicament with the online vault due to the server time out error which has meant that I haven't been able to log into my online vault since Thursday night & as Norton doesn't seem bothered about this or similar access problems as there's no reply in any of the threads I think it's time to look at other options. I'd go back to 2012 but my password backup was created on 2013 which I've read cannot be imported into the 2012 version.


Hi Doctor9fan,

You can export your passwords from NISv20 back to NIS12 if you use CSV format.  DAT backups are not backwards compatible.

Cheers

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Symantec, Please Explain


Doctor9fan wrote:

Being currently in a predicament with the online vault due to the server time out error which has meant that I haven't been able to log into my online vault since Thursday night & as Norton doesn't seem bothered about this or similar access problems as there's no reply in any of the threads I think it's time to look at other options. I'd go back to 2012 but my password backup was created on 2013 which I've read cannot be imported into the 2012 version.


In addition to Krusty's info...

Did you have a local vault in 2012?

I was able to go back to to 2012 from 2013 and was able to just log into the local vault again. This was even using the Norton Removal Tool.

Your mileage may vary. It is worth a try, but do as Krusty says and do a CSV backup before you try anything.

Let us know.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Symantec, Please Explain

I did have Peter but for some reason I lost the local vault, in order to get it back I've had to fully remove the Norton product, then run the removal tool, reinstall 2012 where then I found that I couldn't import my backup so upgraded to 2013 where I could import & it kept my local vault.

I had a recent backup which was upto date but as I can't log in to the online vault I couldn't back it up.

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos0

Re: Symantec, Please Explain

Thanks Krusty, I've managed to get back my local vault by removing 2013, reistalling 2012 then upgrading. I couldn't get into the vault to export to csv so only had the dat.

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos0

Re: Symantec, Please Explain

Thanks for the correction on the dropping of the local vault ... I know I was doing less checking towards the end and I don't use the Identity Safe anyway.

But I sympathize with those who want to.

Hugh
Kudos0

Re: Symantec, Please Explain


SendOfJive wrote:

elsewhere wrote:
The quickest way to resolve this issue would be to restore the ability to create a local vault directly from the 2013 products. ...If this isn’t possible, then please explain why.

Dconn stated unequivocally that "no further evolution of local storage is planned. ...we cannot offer a return of the local vault,"  Additionally, reasons for this have been given, and one of them seems to be that Symantec recognizes that the enormous growth in mobile devices is going to make an online vault a necessity for most users, and has therefore decided not to continue to invest resources in developing and maintaining a redundant feature that will be of increasingly limited usefulness as time goes on.   It's the same reason that my big bank discontinued Bill-Pay-By-Phone in favor of offering only Online Banking.  The writing is on the wall, we're kicking a dead horse.  And there is nothing better than a mixed metaphor.

I actually prefer the local vault myself, and I am not arguing that the online vault is not having its share of technical problems, or that elimination of the local vault option was not handled badly,  But the move to an online-only vault is not totally unreasonable.  And there are a few alternative password management programs around that still offer local storage for those who absolutely have to have it.


Yes, and I unequivocally stated two months ago that the online vault wasn't ready for prime time and that the local vault should remain a feature of the Norton 2013 products. The only thing that Symantec was supposed to gain from this 2013 (version 20) release was the ability to release at will AKA the new 'version-less' release cycle.

Right now, we're all awaiting Symantec's detailed counter-response to the vulnerability with this feature that I described earlier here

Kudos0

Re: Symantec, Please Explain

MS Office 365 (cloud-based) has been down TWICE SO FAR this week.

link: http://bit.ly/RWsfwj

If your logon credentials are inaccessible it could be a career-ender.

SYMANTEC, REINSTATE THE LOCAL VAULT.

Kudos0

Re: Symantec, Please Explain

Well, after being a Norton user for many years I think now it has come time to check for some options.

When it comes to security I'm really "old-fashioned", so I do not like (at all) having the "convenience" of trusting all my data to online providers, for example I assure to use tracking blocker software to avoid Facebook, Twitter, Google+ and others to keep receiving all my navigation info.

In this last Norton 360 version I had two unpleasant "surprises":

(1) Now the bar comes with a Facebook "Share" button whose function I'm not sure. Am I allowing Facebook to track my activities through the use of Norton (that should protect me against this)?

(2) There is NO MORE the local vault option. I NEVER TRUSTED ANY company to keep all my data, specially sensitive data. I LOVED when Norton gave me the LOCAL VAULT, so I could, at the same time, encrypt my data and store it locally so I would have less burden typing passwords but wouldn't be annoyed by having to store my sensitive data online. I've never done this, neither with my bookmarks, you may understand I'll never do it with ONLINE VAULTS.

I hope Symantec is clever enough (always had been, till now) to listen to its geek users. If it's not, sorry, but I'm gonna become one ex-user.

PS: At this moment, I decided to DISABLE the  vault, avoiding to use it online. I'll immediately start my search for options, hope to hear this insanity (of forcing users to go online) stops soon :-( ...

Best regards

Kudos0

Re: Symantec, Please Explain


Alejandrita wrote:

Thank you everyone for your feedback. We would like to assure you that customer satisfaction is our top priority and any changes in the product reflects that principle. We have been paying close attention to your comments and would like to share our thoughts and plans for the two features that you have been posting about the most.

Share via Email or Social Networks

This feature was introduced to enable users to leverage SafeWeb technology to scan a URL before posting to social networks. The main goal is to facilitate safe URL sharing and to prevent users from passing-on malicious content. We understand that many of you never post to social networks and would like to make Share a configurable feature. If you don’t use Share, you’ll soon be able to hide it.  :-)

Local vs. Online Vaults

We believe that online-only vaults enrich and simplify the overall user experience. We found during our initial product research that ordinary users were confused by the local vs. online distinction. They were consciously selecting the local option, but didn’t understand why they couldn’t access their vault data from Symantec's mobile applications. With online vaults data is available even while offline. Early adopters of the online vault have expressed appreciation for the added convenience and are quite happy with the overall experience. This has solved the important task of making users data available anytime, anywhere. 

We understand your concerns, but wouldn’t be asking that you join us in adopting this change if we didn’t think it was the most secure way to store and synchronize your data across computers and applications. I'm sorry for those of you who aren’t yet ready to make this change. We will continue to support local vaults for existing users but not for new ones.

We value your thoughtful and continuous input because it keeps us on our toes and makes us re-think and challenge our designs and plans.  Many thanks from all of us and please keep the feedback coming!


It would be one thing if the online vault worked. BUT IT DOESN'T. You know very well that it doesn't work. It crashes everyone's browsers. You know it doesn't work, but you pretend it does. What kind of crazy business model is that?

Kudos0

Re: Symantec, Please Explain

Well so far I've had to reset the online password twice since upgrading to 2013/online vault in order to access my logins, it doesn't bode well for a company which releases the latest version with so many bugs & then to ignore the users who complain about these problems. How many more times will we have to reset our passwords in order to get the products to work as they're supposed to!

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos0

Re: Symantec, Please Explain

Cesar,

Many share your views on cloud services so if you want to you can just avoid them but keep the security part of Norton which many of still think is first class -- a view shared by third party assessments.

There are third party utilities that can provide vault facilities on your hard drive or if you upgrade from 2012 / V6 you can retain it in the current version.

On the Share button again many of us agree with you -- however here is what Norton said recently, that I've pulled from a message in this thread


Share via Email or Social Networks

This feature was introduced to enable users to leverage SafeWeb technology to scan a URL before posting to social networks. The main goal is to facilitate safe URL sharing and to prevent users from passing-on malicious content. We understand that many of you never post to social networks and would like to make Share a configurable feature. If you don’t use Share, you’ll soon be able to hide it. :-)   [my emphasis]


Hugh
Kudos0

Re: Symantec, Please Explain


elsewhere wrote:
Right now, we're all awaiting Symantec's detailed counter-response to the vulnerability with this feature that I described earlier here

Certainly, two-factor authentication would add another layer of security and make it more difficult for an unauthorized person to access an account.  Obviously, the more kinds of authentication required in addition to a password, the more secure the data is going to be, so yes, it will make the vault stronger, which is always a good thing.  I don't think it is totally accurate, though, to call the absence of two-factor authentication a "vulnerability," since it does not pose a direct risk to data in itself.  And, besides, as we are reminded today, two-factor authentication is not itself immune from the sorts of phishing attacks that you mention:

http://www.f-secure.com/weblog/archives/00002457.html

Again, I am not a proponent of the online vault, but it is clearly the path that Symantec has chosen.  The advantage of an online vault is certainly going be convenience for users of mobile devices.  The tradeoff is that no matter how many safeguards are in place to protect the stored data, an online location is inherently a bit riskier than local storage (not unsafe, just not quite as safe).  I think we all assess that risk somewhat differently,  Of course, if you routinely log into banking sites and the like, you are already shouldering much of the online risk anyway.  It just comes down to where you want to draw the line and what you view as a deal breaker.  Yea, another mixed metaphor!

Kudos0

Re: Symantec, Please Explain

I wonder what part of customers getting errors like this when using the unlined vault Norton doesn't understand!

I finally completely removed NIS 2013 new order to get my laptop usable again!  I was having a problem with IE9 as well as Chrome.

Kudos0

Re: Symantec, Please Explain

Well, some friends from here mentioned I could have kept my local vault, since I was upgrading my Norton 360. The issue is that I had problems with my Norton 360's upgrade and, at the end of the process, had to install a clear new copy, erasing old data. Now I'm a "new user". Regarding the "online version" there are SEVERAL issues, one of them, for example, being the fact that you can't have two different profiles in the same account, one for personal and another for commercial use...besides that, if you share your protection among different PCs (and users) you also will have problems with sharing your personal data...or I'm wrong? Again, I still can not understand why Norton had created a nice feature (the local vault) and them (like many tracking-to-live companies) had decided not to offer any other possibility than storing it all ONLINE. Unfortunately, after having been using Norton programs since the "very beginning" of the Internet (remeber DOS and Windows 3.1?), I think one cycle is ending for me... hope to be positively surprised by product managers from Norton, but it seems it won't happen....
Kudos3 Stats

Re: Symantec, Please Explain

As much as I disagree and fully object 100% to online ID Safe only, this has finally become a non-issue, at least for me. I am no longer even interested in retaining local ID Safe, by doing an over the top upgrade like I had planned to do. Between bad health and constant head pain, I have to do what's best for me.

 

Most likely I will continue to use NIS 2012 until the 2014 releases. That would be unusual for me because I always go to the new product each release year, but not this time. My 2012 version works flawlessly and ID Safe especially performs like a gem. Plus it's Local where I want it. When the 2014 release of NIS comes out, I may or may not go to it.

 

The issue of doing a clean install at that time, will no longer be an issue for me, as I will disable ID Safe as a feature to use. In favor of a good password manager that keeps your information local. If worse comes to worse, I'll go back to the stone age and use passwords off a sheet of paper from my desk drawer.

 

Symantec are free to do what they want, but I still think this is one of the worst decisions in recent memory. So as customers, I think many of us will go other routes.

 

 

 

 

Ed

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