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Kudos14 Stats

Symantec, Please Explain

I would like to hear from Symantec why they chose to remove the local ID Safe.

In Beta testing Tim_Lopez posted this  -

All,

 

The plan at this point is to have the local vault be removed from the product and have the online vault be the only option. 

 

If you would like to voice your concern about this, please do so in this thread and let us know why you disagree with this decision. We value your feedback so please give us detailed feedback as to why you prefer local vaults if this change is undesired on your part. 

Cheers,
Tim Lopez
Norton Forums Administrator
Symantec Corporation http://community.norton.com/t5/Norton-360-2013-Norton-Internet/What-happened-to-ID-Safe-local-vault/m-p/774634/highlight/true#M2755 We were told that Symantec "valued' our feedback.  It was and is obvious that the majority of people are in favour of keeping the local ID Safe. Please return it permanently in the 2013 and above products,  or at the very least,  please explain why this decision was made. I would also like to hear Symantec's take on the controversial "Share" button and why we can't disable it. Eagerly waiting a reply, Thank you.Dave
A little bit of knowledge is... well a little bit of knowledge.

Replies

Kudos0

Re: Symantec, Please Explain

Jim,

I think that my comment on relative security was in general rather than specifically with regard to your Norton log in data but in any case I can't answer your question becaue I do not know in what form the cache is but I would imagine that it requires the same sort use of password / decrypt as on the cloud.

Norton have stressed more than once -- nothing on their servers is raw information; it is encrypted on your machine using youir password that is not known to Norton; Norton can't read your data and hacking the sort of encryptation level Norton uses is not going to be a worthwhile task for the typical hacker.

On why cached but not local vault there must surely be an enormous difference in the "engine" required to provide a local vault with all the bells and whistles that something capable of independent operation requires and enabling the user to access a data file in an emergency.

But I can't speak on this as a user since I don't use the Identity Safe and so I've never encountered the Unavailable Norton Server -- I did with my bank yesterday and the only way I could get my data was to phone them ..... Norton sounds better than that <g>

Hugh
Kudos0

Re: Symantec, Please Explain

John

<<  If that were completely true, the message Jon posted earlier today ...

 

http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Symantec-Please-Explain/m-p/853836#M60...

 

... would never occur. >>

I don't see the logical connection.

Jon doesn't say he tried to access the cache and couldn't and thus was unable to use his identity safe to log in.

However I have to say that I don't know how the cache works / is used (and I don't use Identity Safe either).

Hugh
Kudos1 Stats

Re: Symantec, Please Explain

Folks, somehow this discussion has been turned into a pseudo-technical one, from which Symantec can just walk away.

Don't let that happen.

My personal but quite experienced professional sense is that both new aspects of the Toolbar are stunningly bad ideas.

- First and last, _anything_ involving Facebook has to be a security and moral disaster. Not going there, or any of the less turpitudinous friends.

- Norton can't even release an update to the toolbar for Firefox 17 without a total cob-up. Didn't know that it no longer entered login information as it's supposed to, right? This wasn't its primary security advantage, right?

- This toolbar at some previous rendition also started copying off every password I entered on any site. _Highly_ insecure and customer-defiant behaviour. I just removed them all, except the one I intended this mechanism to have. And that will go as soon as I decide on an alternative.

- The real point in security is anything but all-eggs-in-one-basket. Isn't that obvious? An online-offline solution is something I use for less important passwords, all of them different. I want a different mechanism for banking, of course. It's not going to be Norton any longer, but there are plenty of alternatives.

- Let's go back to the other sell-out, as it is first and last. Facebook?? This is the most foolish management decision yet. Did your marketers talk you into that one? Is India fully running the show now?  Thus, as soon as the password situation is fully updated, out goes that toolbar, entirely.

What can you do about all this, Symantec? The absolute minimum is to make these 'features' optional, configurable by user as to whether they show up at all, and if the cloud is used at all. The honest stage of that would be to make the 'features' default off. A better solution, but highly unlikely in a corporate, would be to back it all out.

There are plenty of less secure protection companies out there. Did you have to spoil what you've gained, in recent years?

Kudos0

Re: Symantec, Please Explain


narr_symnort wrote:

What can you do about all this, Symantec? The absolute minimum is to make these 'features' optional, configurable by user as to whether they show up at all, and if the cloud is used at all.


Symantec has already answered that question.  The Facebook button will be optional, the local vault is not coming back.

Kudos0

Re: Symantec, Please Explain

There is always hope Symantec will come to their senses and if not, everyone should be able to load 2012 and then upgrade to 2013 and then have the option for local or cloud vault.  Assume a license for 2013 would still be valid for loading 2012.

I previously upgraded from 2012 to 2013 and for some reason I didn't get the option so I did it again by deleting 2013 and then loading 2012 and then carefully doing the upgrade by the check for new version option on the desktop icon.  The program seems to be smoother and working much better.  I can go back and forth to my vault with my original log in which wouldn't work before the last process.  Symantec did say that they will maintain the local vault fo upgraders.

So, there is an option if Symantec doesn't come to their right mind which is the option we all want for new customers and hopefully new customers if they come her can get the local vault.  If the 2013 license won't work with 2012, they can simply re-load 2013 and none the less for wear.

Trying hard to be an optimist in this situation.

Dave


SendOfJive wrote:

narr_symnort wrote:

What can you do about all this, Symantec? The absolute minimum is to make these 'features' optional, configurable by user as to whether they show up at all, and if the cloud is used at all.


Symantec has already answered that question.  The Facebook button will be optional, the local vault is not coming back.




Kudos0

Re: Symantec, Please Explain

Hi DavidWeiman,

Yeah, I support users who keep hope alive and continue to voice their opinions about the current state of affairs.  I just think it's important to base those opinions on what the current state of affairs actually is.  I don't think the Facebook button is even an issue any longer.  People who are vehemently opposed to products that integrate in any way with Facebook should be turning their attention to Firefox 17.

Kudos8 Stats

Re: Symantec, Please Explain

Actually, Symantec can walk away, not walk away, or whatever. They are a big company. They have said they will make the facebook feature configurable. That's one good point there. Some of us don't want the world of facebook in our lives. So when the update comes through for it, then it can finally be disabled.

 

As strongly as I believe in the cause for choice and local ID Safe, I realize it's dead. Online only. Because of the ever growing numbers of mobile device users. So they can login to their accounts from anywhere. Nothing wrong with that, except some of us, maybe I'm the only one, are not mobile users and have no use for logging into online accounts from wherever.

 

I've heard all the different arguments from different places. "Ah, what does it really matter, your banking and soon into the future everything about you will be in the cloud". On that, I'm starting to become like my father, God rest his soul. He was Ok with a certain amount of technology, but made it clear how much he hated the path certain technology was headed before he passed on.

 

He would say he wished things were like they were in the 40's. Sometimes I almost wish things were like they were in the 60's, with our rooftop antenna and 4 channels on our black and white TV. I guess though, we couldn't handle that today.

 

Local vs. Online, I no longer worry about, as much as I believe there should be choice. I will not use ID Safe past my 2012 version. Whether it be version 20 or 21, I go to next, I will seek another vendors password manager that keeps information local.

 

 

 

 

Ed

Kudos0

Re: Symantec, Please Explain

I'm a mobile user but the toolbar is only available for android or iPhone, neither I have, if they ever make it available for windows phone & I ever upgrade to one then it'll be of use but currently I have a working symbian smartphone & have no need of a new phone & as the toolbar isn't compatable the online vault is of no use currently to me, especially as the standalone toolbar under win8 doesn't work at all.

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos0

Re: Symantec, Please Explain


avjohnnie wrote:

huwyngr wrote:

Jon and everyone concerned about losing contact with their online vault .....

I've had my memory jogged by one of the good guys and it might be worthwhile pointing out that if the Norton servers are unavailable you still have access to your data that is in the online vault as it is cached locally on your hard drive -- the only thing you can't do that I know of is to alter any of it in that cached data but you can use it.

This was covered much earlier in this thread but folks may be new to the discussion and I'd certainly forgotten about it.


Hugh,

If that were completely true, the message Jon posted earlier today ...

http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Symantec-Please-Explain/m-p/853836#M6091

... would never occur.

And if it really does cache, why couldn't it also cache any changes the user wishes to make until such time that it can reconnect and sync with the Symantec cloud store?

Kind Regards,

John


That looks to be an error in logging on to the Norton Account, not ID safe specifically. I think that may be the catch 22, it is true that if the ID Safe server is not available NIS will use local cache - I've tested this quite a bit. But if the NA server is not available....not sure. I'll query Symantec on this and see what comes back.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos1 Stats

Re: Symantec, Please Explain

Just an update on Symantec reliability or lack thereof.  My Firefox updated to V17 this morning on it's own.  Have since changed settings to mannually allow updates.  Well, needed an update to the Norton Toolbar.  Ran live update several times and rebooted several times and auto login doesn't work.  Looked elsewhere on this forum and found the Norton had messed up the update for V17 and posted a workaround that involved continuous live updates until the correct version tool bar showed up.

Now have the correct updated tool bar and I can easily get into my local vault but, no auto login.  Login Assistant show a drop down with the login and password for each website but, I have to manually put the data into the website.  I'm not alone in this problem and Norton acknowledges that the new toolbar for V17 was screwed up and they are trying to fix (as of 11/21)  Don't expect a fix until next week due to the holiday.

Just another indication that Norton is NOT adequately checking what they are putting out for updates as the same as the vault issues.  And we are supposed to trust all these foul ups for an on line only vault for our logins and passwords???

Someone at Symantec needs to immediately (next week) fix their continuing lack of quality updates!!!

Kudos3 Stats

Re: Symantec, Please Explain

Note that starting with firefox 18 if you,are using NIS2012/360 2012 the norton toolbar will NOT be updated as per this link by  tony weiss  http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-17-Support-for-Norton-Toolbar/m-p/853542#M6053However, for the Firefox 18 release, the patch for that update will only be supported on the Norton 2013 products.  

The Norton Toolbar is now compatible with Firefox 17. We have released a Firefox 17 compatibility patch for Norton Internet Security & Norton 360 20.2.0.19 which is available via LiveUpdate. The patch is also available for the Norton 2012 products and Norton Identity Safe Standalone product. For this version, both Norton 2012 and 2013 products are supported. However, for the Firefox 18 release, the patch for that update will only be supported on the Norton 2013 products.

 

Kudos0

Re: Symantec, Please Explain


ALF60 wrote:

Note that starting with firefox 18 if you,are using NIS2012/360 2012 the norton toolbar will NOT be updated as per this link by  tony weiss  http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-17-Support-for-Norton-Toolbar/m-p/853542#M6053However, for the Firefox 18 release, the patch for that update will only be supported on the Norton 2013 products.  

The Norton Toolbar is now compatible with Firefox 17. We have released a Firefox 17 compatibility patch for Norton Internet Security & Norton 360 20.2.0.19 which is available via LiveUpdate. The patch is also available for the Norton 2012 products and Norton Identity Safe Standalone product. For this version, both Norton 2012 and 2013 products are supported. However, for the Firefox 18 release, the patch for that update will only be supported on the Norton 2013 products.

 


Thanks for the above but, I saw that and the patch still doesn't work and I'm not the only one.  I stated that a dropdown does provide the data to cut and paste but, still no auto load.  Did not know that Symantec will only support 2013 for Firefox updates.  My solution above still works in that you delete 2013, load 2012 and then update to 2013 which gives you the choice we all want to use your local or cloud vault.

It's still a shame that Symantec can't get their act together and put out updates that work the first time.  And for some they don't work the second or third time or like other issues still don't work after many weeks.

Still hopeful Symantec does get their act together as they mostly  have good products.

Kudos2 Stats

Re: Symantec, Please Explain


ALF60 wrote:

Note that starting with firefox 18 if you,are using NIS2012/360 2012 the norton toolbar will NOT be updated as per this link by  tony weiss  http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-17-Support-for-Norton-Toolbar/m-p/853542#M6053However, for the Firefox 18 release, the patch for that update will only be supported on the Norton 2013 products.  

The Norton Toolbar is now compatible with Firefox 17. We have released a Firefox 17 compatibility patch for Norton Internet Security & Norton 360 20.2.0.19 which is available via LiveUpdate. The patch is also available for the Norton 2012 products and Norton Identity Safe Standalone product. For this version, both Norton 2012 and 2013 products are supported. However, for the Firefox 18 release, the patch for that update will only be supported on the Norton 2013 products.

 


Thanks ALF60 for this info, I didn't see that part of the announcement.

It's now clear that Symantec really wants to kill the Local Vault (NIS 2012). Since NIS2013 only supports the Local Vault if the install was an upgrade install.

Kudos6 Stats

Re: Symantec, Please Explain


ALF60 wrote:

 However, for the Firefox 18 release, the patch for that update will only be supported on the Norton 2013 products.

 



Thanks ALF60,

I hadn't noticed that either. 

Symantec,

Are you serious?

When Firefox 18 is released will that be the end of support for Firefox with the 2012 products?  You have already shot yourself in the foot by removing the local version of ID Safe, but this will be a head shot.

Think long and hard before you make this terrible business decision.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Symantec, Please Explain

I have finally taken the plunge and upgraded to the 2013 version.  I have the local vault cause I updated but I faced a couple of issues:

As I said at http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Login-Assistant-on-Norton-Toolbar/m-p/855626#M6268 , the login assistance did not work cause I had toolbar mimized under 2012.  What I had to do is uninstall with settings remaining.  Then I installed the 2012 version, uncheck the mimize toolbar option, and then upgrade.  That made the feature work. So far so good.

When in doubt, uninstall / reinstall :smileywink:Windows 7 SP1 (64 bit), Norton Internet Security 2013, Internet Explorer 10, SpywareBlaster
Kudos4 Stats

Re: Symantec, Please Explain

Since Symantec will not be supporting the Norton Toolbar in Firefox in the 2012 products from FF18 and beyond, and the local Identity Safe has been removed, I will be looking for an alternative password manager and replacement antivirus/antispyware product.  The 2013 versions are still a work in progress and I refuse to pay to be a beta tester for Symantec.  Clearly Symantec are heading in an unacceptable direction and before my sub' ends I will be trialing alternatives.  Having a good AV and antispyware product is not enough for me.  Your service is expensive and if you can't supply the service I've become accustomed to then it is time for a change.

A little bit of knowledge is... well a little bit of knowledge.
Kudos1 Stats

Re: Symantec, Please Explain

Oh woe is me!

The latest versions of Firefox will not be FULLY supported in current Norton product versions!!

A PRIMARY means of accessing the web will not be supported!!

Basic Norton product functionallity (which no longer works because the developers responsible screwed up) will no longer be supported!!

And you want us to have everying up in the clous and accessed via our browser!!

Who is making this s**t up!!

Get real Symantec - and quick!

Kudos2 Stats

Re: Symantec, Please Explain

What a shame. I bet the next step is to drop support for the Local Vault in 2013 (through 2012 Upgrade). It's just a matter of time.

I will be looking elseware for a Local Vault and will be doing a trial of Karpeskey's Password Manager offering and if that works out will try their Security Suits also.

Jim

Kudos1 Stats

Re: Symantec, Please Explain

Hi Jim Kasperskyhas a security suite called kaspersky pure 2.0  total  security that has a password manger for more info go to   http://usa.kaspersky.com/products-services/home-computer-security/pure

Kudos1 Stats

Re: Symantec, Please Explain

Hi ALF60,

That could be the direction I will be heading.  In Australia the price for the Kaspersky Password Manager is nearly as expensive as Kaspersky Pure, so the choice almost makes it-self.

Cheers,

Dave

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Symantec, Please Explain


Krusty13 wrote:

Hi ALF60,

That could be the direction I will be heading.  In Australia the price for the Kaspersky Password Manager is nearly as expensive as Kaspersky Pure, so the choice almost makes it-self.

Cheers,

Dave


I understand LAST PASS is pretty much a viable password manger also - I do belive they have a free version.

Kudos0

Re: Symantec, Please Explain

That is correct and if I had to choose an online vault LastPast would be my choice as it at least appears to work.  Trouble is, as stated previously, I want a local vault.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Symantec, Please Explain


Bandolier wrote:

Oh woe is me!

The latest versions of Firefox will not be FULLY supported in current Norton product versions!!



Not quite.

It is from Firefox 18 that only the 2013 versions are going to support the Norton Toolbar.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Symantec, Please Explain

Hi Peterweb

Understand that - simply pointing out that some of the principles behind the IS2013 product development decision making are irrational and flawed.

Cynical folks might say that developers are breaking IS2012 simply to force users to switch to IS2013 with it's fatally flawed cloud based Identity Safe feature.

As of TODAY I cannot use Identity Safe on my PC with Firefox v17.

What chance of it ever working in the cloud, reliably, resiliently and securely?

Kudos0

Re: Symantec, Please Explain

Remove the Share tab from the toolbar, very annoying

Kudos0

Re: Symantec, Please Explain


Kitarod200 wrote:

Remove the Share tab from the toolbar, very annoying


That is in the works. A future update will be giving the user the option of no longer displaying that button.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Symantec, Please Explain


Bandolier wrote:

Hi Peterweb


As of TODAY I cannot use Identity Safe on my PC with Firefox v17.

What chance of it ever working in the cloud, reliably, resiliently and securely?


Have you run LiveUpdate manually a few times, rebooting as necessary, until no updates are available? There is yet another update for the Toolbar.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Symantec, Please Explain


peterweb wrote:

Have you run LiveUpdate manually a few times, rebooting as necessary, until no updates are available? There is yet another update for the Toolbar.


Yes, this latest update, received today, brings back auto-fill of name and password.

I don't think you have to reboot to get it to work. Doing LiveUpdate manually will get you the update as soon as available, rather than when Norton on your computer thinks you are unbusy enough.

As well, you then load the update via pushbutton, rather than wait for Norton to load by itself, possibly on your next reboot of the machine.

Anyway, i'm happy the main use of password storage is back to working. Happy enough also that we'll be able to turn off the Facebook plans.

Not so happy that there is an unthinking justification floating about for the passwords-in-cloud. Mobile is not an excuse - you should be able to opt out if you don't use mobile, or don't use Norton's mobile.

I use LastPass, which I'm very happy with -- for non-essential passwords, and so I can have 32 character randomized ones so that small accounts never get interconnected.  LastPass is fine on mobile also - Android here.

I keep banking, etc. passwords separately, and that was what Norton's manager was for.  I upgraded to 2013 over the top of 2012, so I can keep this method for a while, maybe. But I think it's a totally bad idea.

Or else, partition the manager (there's always a design way to do right) so that _only_ the set we may want in the cloud goes there, and the rest stay on the machine. With not much extra cleverness, you could even allow a one-time send of local-only passwords, to update the phone or tablet, where they would be non-cloud once arrived there also.

See, it could be really painless.  Is anyone listening and thinking about it??

Kudos1 Stats

Re: Symantec, Please Explain

This thread is NOT solved!....

Kudos0

Re: Symantec, Please Explain


Electro wrote:

This thread is NOT solved!....


Since it was me who marked this thread as solved, I disagree.  If you read the very first post and check the post I marked as the solution you will see Symantec did explain their decision - Even if we disagree.

However:

I agree a solution would be to return the local ID Safe to the many, many who want it.  Most people who post here believe Symantec have made a huge mistake and I for one intend to remind them of this at every opportunity.

It would be fantastic if Symantec responded to our disappointment by giving back the option of a local vault, but they have so far said this wont happen.

Cheers,

Dave

A little bit of knowledge is... well a little bit of knowledge.
Kudos1 Stats

Re: Symantec, Please Explain

I have been monitoring this thread for some time now. Like everybody else I am disappointed that local vault has been removed from the NIS 2013 products, and now they will not update the NIS 2012 for Firefox 18 and onwards. I do not know why Symantec decided to remove the local vault; their explanation does not make any sense, as it takes only few lines of code to enable the local vault. In any case, I do not like storing my passwords in the cloud.

 

I was looking around and I found a freeware option in KeyPass. People who do not want to use the online vault can disable the Norton ID safe in NIS and use KeyPass with an appropriate plugin depending on the browser in use. For example, in Firefox the auto-filling is done with a plugin called Keyfox. Keyfox integrates with KeePass password manager. You can set KeePass and Keyfox combination to work exactly as Norton ID safe used to work with a local vault. Hopefully, Symantec will restore the local vault in their 2014 products. If they do not, you can keep on using KeePass.

Kudos4 Stats

Re: Symantec, Please Explain


SendOfJive wrote:

elsewhere wrote:
Right now, we're all awaiting Symantec's detailed counter-response to the vulnerability with this feature that I described earlier here

Certainly, two-factor authentication would add another layer of security and make it more difficult for an unauthorized person to access an account.  Obviously, the more kinds of authentication required in addition to a password, the more secure the data is going to be, so yes, it will make the vault stronger, which is always a good thing.  I don't think it is totally accurate, though, to call the absence of two-factor authentication a "vulnerability," since it does not pose a direct risk to data in itself.  And, besides, as we are reminded today, two-factor authentication is not itself immune from the sorts of phishing attacks that you mention:

http://www.f-secure.com/weblog/archives/00002457.html

Again, I am not a proponent of the online vault, but it is clearly the path that Symantec has chosen.  The advantage of an online vault is certainly going be convenience for users of mobile devices.  The tradeoff is that no matter how many safeguards are in place to protect the stored data, an online location is inherently a bit riskier than local storage (not unsafe, just not quite as safe).  I think we all assess that risk somewhat differently,  Of course, if you routinely log into banking sites and the like, you are already shouldering much of the online risk anyway.  It just comes down to where you want to draw the line and what you view as a deal breaker.  Yea, another mixed metaphor!


The online vault doesn't have to be bulletproof; again, it simply needs to meet or exceed the Identity Safe data security standard set by the Local vault if Norton wants to make the ‘online-only’ Identity Safe vault mandatory with new Norton Internet Security 2013 (NIS 2013) installations. At present, NIS 2013’s online vault’s two password-access process currently fails to meet this standard as I've described earlier.

Let’s keep in mind what’s at stake here. Users unfamiliar with this issue should read the following Identity Theft primer to bring themselves up to date:

http://us.norton.com/identity-theft-primer/article

No NIS 2013 user should have to naively contend with the online Identity Safe issues described above ‘out of the box’...

Kudos2 Stats

Re: Symantec, Please Explain

Only 300 days left then I'm off to Kaspersky Pure 2.0 - no option, your forcing me out !

I am not using an online vault that is insecure (see the earlier post about various other 'secure' sites, including banks, that were hacked). Now I find that FireFox 18 is to be incompatible with all except the forced cloud version.

If I understand posts in this thread, each time you reboot your PC you have to ohysically re-log into ID Vault ? What a load of hassle that I currently don't have.

@Symantec - you do it your way and don't listen to us = bye bye

Lets be careful out there !
Kudos0

Re: Symantec, Please Explain

I had to laugh when I got the attached screen after reporting an issue with the vault (30+ of my logins vanished from my vault). This NEVER happened when it was kept as a local file.

Main PC: Windows 7 Ultimate (64 bit) - AMD FX-4130 3.8 GHz - 16 GB DDR3 1600 - NIS 2013 (21.1.0.18) - NU 16 - IE11, Firefox, Safari, Chrome 31
Kudos1 Stats

Re: Symantec, Please Explain


KoloheWiz wrote:

I had to laugh when I got the attached screen after reporting an issue with the vault (30+ of my logins vanished from my vault). This NEVER happened when it was kept as a local file.


It's the same auto-response that any comment submission gets.  The unfortunate truth is that you could have just as easily commented that you blew your nose and noticed that the results looked just like the Symantec Corporate logo, and still have received the same thoughtful boilerplate auto-response.

Yet another sad comment on the downward spiral of Symantec's customer relations - Very sad indeed...

Regards,

John

Kudos0

Re: Symantec, Please Explain


avjohnnie wrote:
It's the same auto-response that any comment submission gets.  The unfortunate truth is that you could have just as easily commented that you blew your nose and noticed that the results looked just like the Symantec Corporate logo, and still have received the same thoughtful boilerplate auto-response.

    Yet another sad comment on the downward spiral of Symantec's customer relations - Very sad indeed...


Well that's an interesting example (of exactly the kind of thing you don't want to waste a support tech's time on, by the way).  But it misses the point.  Norton Feedback is intended to be automated, as indicated by the disclaimer directly under the comments box:

Note: Comments entered here will NOT receive a personal email response.

 

If you want a personal, individualized response, use one of the other support channels that is manned by techs, such as Chat.

 

Kudos2 Stats

Re: Symantec, Please Explain

The point is KoloheWiz lost passwords stored in the cloud vault.

You can spare us the lecture on how to work with Tech Support.

Thank you.

Kudos0

Re: Symantec, Please Explain

Respectfully, I was responding to another point that had been raised.

Kudos0

Re: Symantec, Please Explain

They are not going to update NIS 2012 for Firefox 18?  Is this true?

Kudos0

Re: Symantec, Please Explain

very true see this post  

FIREFOX18 TOOLBAR NOT SUPPORTED FOR NIS2012/360 AFTER JANUARY, 6 2013
 

  http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/FIREFOX18-TOOLBAR-NOT-SUPPORTED-FOR-NIS2012-360-AFTER-JANUARY-6/td-p/855832 

Kudos3 Stats

Re: Symantec, Please Explain

What is even the point of Symantec asking thier users for feedback if they don't listen anyway. Over 30 pages of reasons why we would like the Local Vault back and they refuse to add those 2 lines of code back to enable it. Glad as a programmer I listen to my clients or I would be selling pencils on the street corner.

Kudos0

Re: Symantec, Please Explain


Greystone wrote:

What is even the point of Symantec asking thier users for feedback if they don't listen anyway. Over 30 pages of reasons why we would like the Local Vault back and they refuse to add those 2 lines of code back to enable it. Glad as a programmer I listen to my clients or I would be selling pencils on the street corner.


Nice rhetoric but do you have any factual basis for quantifying what is involved? I suspect not .....

I don't think any of us users are happy about the decision but no-one out here has any knowledge of what would be involved in keeping the Local Identity Safe as it was before nor of the interactions between different parts of the application.

Hugh
Kudos0

Re: Symantec, Please Explain

Hugh - Norton had the code in prior versions.

They can put it back in.

The next step in this drama will be a class action suit.

Norton is promising but not delivering.

The consumer is paying for a product that does not work.

Quite simply, it is fraud and deception.

Kudos0

Re: Symantec, Please Explain

Same question ....

NIS 2013 is not the same version as NIS 2012 and neither you nor I know what changes have been made nor how they interact.

How about a little humility and accepting that there are things we do not know .... I'm not saying we have to like them but telling people that it would be simple for Norton to do this or that with no knowledge of what would be involved nor of interacting effects in the future is neither helpful nor realistic.

The NIS 2012 that was bought still works as described and in any case the EULA will surely allow Norton to add or remove anything they want ... just like Microsoft and everyone else can ... Windows 8 START button for example .....

Hugh
Kudos0

Re: Symantec, Please Explain

The "code" must still be there as you can keep the local vault (for now) with an upgrade from the 2012 versions and NSS supplied by Comcast ONLY has the local vault.

A little bit of knowledge is... well a little bit of knowledge.
Kudos4 Stats

Re: Symantec, Please Explain

Well, after being away from the topic for a while I come back to let you know which was my (personal) decision.

As I stated before, I will NOT use oline password storage. Much has been said and, despite being a cloud services enthusiastic (I actually am), I understand any "package" of thousands of user's passwords is too appealing to hackers...and tends to be target of continuous attacks. And, to make things worse, if one of us (among all these users) loose his/her sensitive data Symantec won't refund this person (or would have to refund all users), as a bank would probably do if you get your home banking hacked (my credit card account was already hacked and I was refunded). That makes an enormous difference.

So I made my decisions:

1) Decided to embrace the hassle of uninstalling the 2013 version, re-installing the 2012 version, enabling local vaults, upgrading to 2013 and (finally) managing to keep my local vault. Now I'm using 2013 products (N360 Premier and NU 16) with the local vault feature (in N360).

2) Tested alternatives. To be honest, I did liked the Karspesky's Pure solution, that includes a password manager. Worked fine, smoothly, despite of demanding you to manually apply patches to adjust to Firefox's versioning (the onliest hassle). They also have a suite that includes mobile security.

3) Decided to exclude Facebook's button from the toolbar as quick as it is possible. Yes, I DO NOT trust it. I confess myself a bit worried about the time it is taking to get this option available.

4) As far as possible, I'll keep using Norton's local vault (I LIKE IT, and A LOT). When they take it from me, I'll let Symantec go its way and get the best alternative option I have at the moment.

Well, I hope to see Symantec re-evaluating this point, specially because giving users OPTIONS is something really nice and letting we have local vaults would not harm the company that much... Again, what is happening now reminds me (A LOT) another classic Symantec's mistake: The earliest versions of Norton's Online Backup wouldn't let you backup any (local) network driver... and also wouldn't let you choose a "local" destination to your backup files. Other backup products gave us, at that moment, this option (including a great freeware). Now (in the last versions of Norton's backup) that nonsense stopped and we can backup locally or online and include our (local) network drivers in the backup, if we want so. To me, the same type of mistake comes up with the ID Toolbar, let's see if they get flexible like they've done with backup. I hope so!

Kudos5 Stats

Re: Symantec, Please Explain


cesararocha wrote:

4) As far as possible, I'll keep using Norton's local vault (I LIKE IT, and A LOT). When they take it from me, I'll let Symantec go its way and get the best alternative option I have at the moment.


I like the local vault also very much. Hopefully it will never be pulled from the 2012 version. After much thought, life is too short to fight and do battle with a piece of software, of all things. More than likely, I will completely skip over the current 2013 (version 20) altogether. It is simply plagued with too many problems that are not worth the headaches.

 

Instead, I'm hoping for a monumental 2014 Norton release of security products. If so, I would gladly go to the new, then, NIS 2014, or NIS version 21. ID Safe would be a thing of the past, a shame, gone with my 2012 version. It would be time for a new separate password manager.

 

I'm hoping for the improvements now that people need and even better for the future.

 

 

 

Ed

Kudos0

Re: Symantec, Please Explain

yes Ed, something to hope for...

Kudos0

Re: Symantec, Please Explain

It is obvious that the safe place offers another level of security. But I wonder if they thought about it as well.

Symantec will add a security feature that allows isolating safe to enter your password. Otherwise it makes no sense to have a safe place or a safe online.

If at any time a stealthy malware break my security system, the security of all my data is severely compromised.

I have insisted on this point. It is the same in accessing banking sites. You need a resource that allows isolating the browser and a virtual keyboard to enter passwords.

Otherwise there is no security possible. It is necessary to minimize the risks.

Kudos1 Stats

Re: Symantec, Please Explain


Joao40 wrote:

If at any time a stealthy malware break my security system, the security of all my data is severely compromised.

I have insisted on this point. It is the same in accessing banking sites. You need a resource that allows isolating the browser and a virtual keyboard to enter passwords.

Otherwise there is no security possible. It is necessary to minimize the risks.


If a stealthy malware breaks your system, all bets are off anyway.  Once your system is compromised you cannot be certain about anything.  A sophisticated malicious program can control your system just as easily as you can - except you might not even be aware that is there. 

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