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Symantec Service Framework and Symantec's Own Website Security Checker
Well, sorry to make my first post a problem. I just purchased Norton 360 2.0 about 3 days ago, and was looking forward to using all of the new features. Mind you, I'm not a technical person by any means, but I do alright. This morning, I received the dreaded 'Symantec Security Framework has stopped working' error message. I tried to do the right thing, and contacted Symantec Support, 5 times today. I reinstalled, uninstalled, used the Norton Removal tool, reinstalled LiveUpdate, etc. But nothing has worked. Here is the main problem. When I last talked to Symantec Support, I was told that as long as the status of 360 was showing as 'Green' I was fine. I have an HP, and HP has an Advisor program that starts at launch. According to Advisor, I have no Antivirus program running on my system. The Symantec Support person said, again, as long as the status is Green, then it is working. He mentioned a conflict with Windows Security as why it did not show as being on my system. Now, to blow your mind, here is the kicker. I went to Symantec's OWN WEBSITE, ran the Security Check test, and lo and behold, Symantec's OWN SITE said I had no antivirus software running, while the 360 was showing green. My patience with support has come and gone, and I had the remote access done, but the rep seemed to just about open every menu with no idea what exactly they were looking for. Could anyone please help me, as I have searched forum after forum. If Symantec's own site is showing I have no virus software, I'm a little nervous. Thanks, to anyone who has the time to help me.