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Kudos0

Symantec Service Framework and Symantec's Own Website Security Checker

Well, sorry to make my first post a problem.  I just purchased Norton 360 2.0 about 3 days ago, and was looking forward to using all of the new features.  Mind you, I'm not a technical person by any means, but I do alright.  This morning, I received the dreaded 'Symantec Security Framework has stopped working' error message.  I tried to do the right thing, and contacted Symantec Support, 5 times today.  I reinstalled, uninstalled, used the Norton Removal tool, reinstalled LiveUpdate, etc.  But nothing has worked.  Here is the main problem.  When I last talked to Symantec Support, I was told that as long as the status of 360 was showing as 'Green' I was fine.  I have an HP, and HP has an Advisor program that starts at launch.  According to Advisor, I have no Antivirus program running on my system.  The Symantec Support person said, again, as long as the status is Green, then it is working.  He mentioned a conflict with Windows Security as why it did not show as being on my system.  Now, to blow your mind, here is the kicker.  I went to Symantec's OWN WEBSITE, ran the Security Check test, and lo and behold, Symantec's OWN SITE said I had no antivirus software running, while the 360 was showing green.  My patience with support has come and gone, and I had the remote access done, but the rep seemed to just about open every menu with no idea what exactly they were looking for.  Could anyone please help me, as I have searched forum after forum.  If Symantec's own site is showing I have no virus software, I'm a little nervous.  Thanks, to anyone who has the time to help me.

Replies

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Well, sorry to make my first post a problem.  I just purchased Norton 360 2.0 about 3 days ago, and was looking forward to using all of the new features.  Mind you, I'm not a technical person by any means, but I do alright.  This morning, I received the dreaded 'Symantec Security Framework has stopped working' error message.  I tried to do the right thing, and contacted Symantec Support, 5 times today.  I reinstalled, uninstalled, used the Norton Removal tool, reinstalled LiveUpdate, etc.  But nothing has worked.  Here is the main problem.  When I last talked to Symantec Support, I was told that as long as the status of 360 was showing as 'Green' I was fine.  I have an HP, and HP has an Advisor program that starts at launch.  According to Advisor, I have no Antivirus program running on my system.  The Symantec Support person said, again, as long as the status is Green, then it is working.  He mentioned a conflict with Windows Security as why it did not show as being on my system.  Now, to blow your mind, here is the kicker.  I went to Symantec's OWN WEBSITE, ran the Security Check test, and lo and behold, Symantec's OWN SITE said I had no antivirus software running, while the 360 was showing green.  My patience with support has come and gone, and I had the remote access done, but the rep seemed to just about open every menu with no idea what exactly they were looking for.  Could anyone please help me, as I have searched forum after forum.  If Symantec's own site is showing I have no virus software, I'm a little nervous.  Thanks, to anyone who has the time to help me.
Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Thank you to Tony for the message, and for the specifics he asked for.  I am running Windows Vista Home Premium.  I previously had Norton Anitvirus 2008 on the system, which I let Norton 360 uninstall for me.  I did download the Add-On Pack the first time, after the first uninstall and re-install I didn't redownload the Add-On yet.    I don't mean to sound rude, but I did run the Symantec Security Test again, and despite what the rep told me, I am very nervous that Symantec's own site doesn't recognize the 360 being on my system. 

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

I did get an email response from Symantec, with the following steps:

Step 1: Delete Windows temporary files:

In order to delete Windows temporary files please
click on the web URL provided below.
This document shows how to delete Windows
temporary files.

Title: Deleting Windows temporary files: Manual
steps
Document ID   :   2006100212410939

Web URL:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2006100212410939


Step 2: Update the virus definition by running
Intelligent Update

In order to download and run Intelligent Update
please click on the web URL provided below.

Title: 'How to update virus definition files
using the Intelligent Updater: Manual Steps'
Document ID: 2006071813095806
Web URL:
http://service1.symantec.com/Support/nav.nsf/docid/2006071813095806


Step 3: Perform a full system scan with updated
virus definitions

In order to perform a full system scan using
Norton 360 please click on the web URL provided
below.

Document Title:  Scanning your computer for
viruses using Norton 360
Document ID   :2006083111082475

Web URL:
http://service1.symantec.com/SUPPORT/norton360.nsf/docid/2006083111082475

I followed the steps exactly.  The scan, when done, found nothing except one risk which it fixed on its' own.  However, my computer is still not recognizing that there is a virus program installed on it, and neither is Symantec's Website security checker.  I just finished the Security Scan on Symantec's site, and it still says my computer is at risk.  If anyone can help, please, I would greatly appreciate your time and effort.

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

I just received the following message, exactly as follows:

Symantec Service Framework stopped working and was closed.
A problem caused the application to stop working correctly.  Windows will notify you if a solution is available. 

This happened while performing a comprehensive scan.

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Another update:

I received an email with these instructions from Symantec Support:


It may happen if some Norton files get corrupted
while installing the program.This issue may
happen because of the abnormal termination of the
program.

In order to resolve the issue  we need to
uninstall and the Norton 360 using Norton Removal Tool
and install it gain. To download and run Norton
Removal Tool to uninstall Norton 360 and install
it again please click on the web URL provided
below.


  Title:Download and run the Norton Removal Tool
Document ID   : 2005033108162039

> Web URL::
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

To download Norton 360 2.0 version, please click
on the URL below:

www.norton.com/n360

Note: Please copy and paste the entire URL
(http://.....) in the address bar of the web browser.

For assistance in installing Norton 360 2.0,
please click on the URL below:

Title: 'Installing Norton 360 2.0'
Document ID: 20071130121310EN
Web URL:
http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20071130121310EN



The AntiSpam and Parental Control features will
be available through an optional add-on pack. Once
you complete installing the upgraded version of
Norton 360 2.0, please download and install the
Norton 360 Add-on Pack.

To download and install the Norton 360 2.0 Add-on
Pack, please click on the URL below:

http://liveupdate.symantec.com/upgrade/ADDON_ESD.exe

I followed these instructions to the letter, and STILL, my computer, and the Symantec Security Check do not recognize that I have Norton 360 installed on my computer.  I still have not heard from anyone on these forums, though I hope to.  I also have seen in some posts that there is an Escalation Team for problems, if this persists without any further help, I would hope that perhaps someone from this could contact me due to the severity of the problem. 

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Now, I just received a phone call from Symantec Technical Support.  The gentleman seemed surprised when I told him my issue was indeed not resolved, he said he had to put me on hold, and then the call hung up.  Can anyone help me with what is happening?

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

I called Symantec back to find out who hung up on me.  I talked to a woman who looked up my case, and said that everything was fine with my Norton.  I said it indeed was not, and then I was hung up on a second time.  My system and Symantec Security Check still won't recognize my 360 as being installed.  I have now called Symantec over 10 times, had my software uninstalled and reinstalled, and had remote access used 3 times.  I have looked all over the web, googled everything possible.  Joining these boards was my last resort as Symantec Technical has been no help at all.  However, I have gotten no responses on here to my problem which still is not fixed.  As I said before, I have seen a few times where people with Symantec problems have been referred to an Escalation team member to fix it.  As there is no way to do this on my own, why hasn't my case been referred?  I mean, I paid good money for this product to have it work fine on my system.  Yet, it does not, and I see many people referring on the web to getting the 'Symantec System has stopped working' error message.  I have tried quite a few fixes to no avail.  Yet, if Symantec tech support has it in their system that it is working, then no one is willing to do anymore for my problem as they think it is fixed and won't do anything else.  When I called again, what did they want to do, but remote access my computer again.  Everytime, they look and see to them that all is well.  If so, why is Symantec's OWN WEB SITE not showing 360 installed?  When I do their own Security Check, they show no virus software installed and in fact RECOMMEND THAT I BUY Norton 360.  How bizarre is that, and what do I have to do to get any resolution for this problem?  If Symantec is ignoring it by saying all is well according to them, when obviously it is not, now who do I turn to now?

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

[Edit: a line has been snipped from this post because it references a post that has been removed.  Additionally, The context of the post below may seem a little bit out of place without that message.]

However, I have not tried to be too angry or rude on here, hoping that I would get some actual help with my problem. I have noticed on many other boards, when you let your emotions get the best of you, even if it is rightfully so, that the people who CAN actually help you tend to ignore your rants. I just want someone to actually help me. I have even contacted Tony on here directly, who told me to post what is happening in the forum. That technical support actually reads the forum posts. Yet, in all this time, I have yet to hear from someone from Symantec who can actually resolve this. I know I mentioned it before, but why can't the Escalation team, which I have read takes a personal interest in resolving all problems, why can't they contact me instead of the generic tech support person?

Message Edited by Allen_K on 05-17-2008 09:46 PM
Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

For help in a system fault like this you may have to wait until after the weekend when more Norton Staffers will be around. The rest of us are users like you and can only share our own experience.

I'd like to help you but I've no idea where to start when two situations are in conflict as you describe.

Google on your error message indicates that people have had it over a period of time but I didn't spot a single obvious fix.

You said earlier:

<<  I previously had Norton Anitvirus 2008 on the system, which I let Norton 360 uninstall for me. >>

I would have made one suggestion: clean up with the Norton Removal Tools and reinstall but in one message you say you got this instruction from Symantec and it did not change what happens.

Do you have any other security applications installed -- firewalls, ad-blockers, AdAware etc?  Anythng you can think of that might affect communication between the Norton application and the internet and Symantec in particular?

Here's a message I picked up in a long long thread out in dslreports forum -- no idea if it is valid or not but not difficult to try: Start / Run / Services.msc and look at the entries for Symantec/Norton Services



reply to Jimbo40
Symantec support chat worked fine for me. The analyst told me to check all symantec services (in services.msc). I started the ones that wheren't and check the automatic option.After a reboot the problem was solved. The services they said to verify where:
Symantec Settings Manager
COM Host
Symantec Core LC
Symantec Event Managerto forum · permalink · 2007-11-15 20:02:09 · (locked)

In an earlier message here you replied as if to Tony Weiss, which I suppose means you heard from him privately. Perhaps you better wait until he next comes back on line. But in the meantime you could check out those services.

And here's something else to try:

<< Turn off Identity Safe and Crime Ware and you'll be OK until the problem is fixed. >>

NOTE That some of these suggestions relate to NIS 2008 and I don't know to what extent if any N360 echoes them.

Hugh
Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Huwyngr,

It started a couple of days ago.  I tried all of yesterday in fact, on and off the phone from 11 AM till almost 9 at nite.  As you did, I found many instances but no fix.  I did clean up with Norton Removal before reinstalling with no luck.  I have no other security installed, in fact, I upgraded to 360 from Norton Antivirus.

The only reason I mentioned Tony was that I was at my wit's end, and saw who he was on the forum.  I figured why not contact him directly, as I had no other idea where to look after finding no help from Technical.  He responded very quickly, and was helpful.  He told me what to post that I had done so far on here, and mentioned that people from Symantec do read the posts.  I have just been very nervous having my system running for over a day now with no confirmation that I am actually protected from viruses.

But thank you for responding, and I just changed the settings for services.msc as you mentioned.  I am going to try a reboot and see what happens.

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Hi figureguy,

I have also seen this "Symantec Service Framework"-error message, but only after an installation

of N360 v2 and totally a day or two. From there on no error messages.

Kurt 

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Kurt, I have now seen it twice.  Once when it was originally installed, and once after a reinstall. 

I did try to set the services to start and on automatic with a reboot, but still my system and Symantec cannot recognize the software.

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Huwyngr,

Thanks again, I tried the reboot after starting the programs and setting them to automatic.   No go, but I appreciate the help.  Also, I looked on Symantec's site, I see how to stop Crime Ware in NIS 2008, but there doesn't seem to be an option for it in Norton 360 V.2.

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Hi figureguy,  

I'm going to flag this thread for Tony to review on Monday.   Please be aware that Tony's first response when he is contacted directly simply has to be "post in the forum."   If we did not respond that way, he would be a one man tech support channel.  On the other hand there are quite a few Symantec Employee's in various capacities monitoring these forums daily, and participating where they can.

If you would kindly PM me your case number, I would like to have someone see if they can run down what is occuring with regards to the 'hangups'.  Perhaps your call is being transfered and the clicks are misleading.   The PM (Private Message) icon is in the upper right hand corner of the page and looks like this .

Allen 

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Hi figureguy,

You wrote:

"Kurt, I have now seen it twice.  Once when it was originally installed, and once after a reinstall."

Have I understood you right, when saying you have had this error message totally x2 ? 

When your answer is "YES", this is because of instabillity in your system after installation.

This instabillity will last for some hours to 1 - 2 days, depending on your system configuration.

The other questions I can not answer.

You need help sorting them out by pro´s from Symantec. 

Kurt 

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Allen,

I just sent you a PM with the information you ask for.  I would appreciate any help I can get on this, as this has been quite frustrating over the past couple of days. 

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Kurt,

Actually, I had the product installed and running fine for 3 days.  No hangups, no error messages, nothing.  Then, I had the first error message the other day.  After that, I noticed that my HP Advisor, which comes with my HP computer and monitors at startup, always checks the status of your online security.  It had been fine every morning, showing Norton as being installed and my computer being secure.  When my wife turned it on the other morning, she noticed that HP Advisor was showing the status as being 'critical.'  Then I knew I had a problem.

After uninstalling and reinstalling, according to Symantec's instructions, the system still would not recognize the software when it did after the original install.  Then I received the error message again.  On a whim, I went to Symantec's site.  Before, I would periodically use the security check to doublecheck my protection status.  It would always show green, and tell me which version of a Norton product I had installed.  When it completed the check, and said that there was no Antivirus installed, and then directed me to buy Norton 360, that is when I realized something was very, very wrong.

But to make a long story short, after the initial install, the software worked fine for a few days right off the bat, and the system recognized it immediately.

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Hi figureguy,

Have you got any other Norton products installed on your system ?

If the answer is "NO", consider using a Symantec removal tool at the following url: 

ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Rem....

If the answer is "YES", this tool will remove/uninstall nearly all Norton product.

Before performing a removal, be sure you have all installation files and activation keys at hand to

be able reinstall all Norton products you originally had installed.

I am using a Backup and Recovery software and performing backups twice a week and

found that such a software helps keeping me away from situations you have discribed.

It happends with increasing frequency today, mainly because of computer systems

configurations getting  more and more complex/complicated.

By using a backup-file made before the trouble started, I can just by recovering get out

of very many problems.

Not all !!!!! 

To make things easier in future for you, consider to have such a Backup and Restore software

installed on your system.

I am using Norton Save and Restore. 

Please use the removal tool I have discribed above.

There seems to be something happend to N360, that can not be overwritten by a

reinstallation. 

Cheers,

Kurt 

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Kurt,

The only other Norton I had was Anitvirus, which was uninstalled by 360 V.2.  I actually have uninstalled and re-installed twice now, using not only the Norton Removal Tool, but something Symantec told me to use called Budump, I believe.  Both times I used both to uninstall, and still not working.

Funny thing, I am using a back up and restore, the feature that is in Norton 360 V.2. itself.  Heh, the program that isn't working right is also the one that backs up and restores my files.  Sigh.

I figure it can't hurt, so I am going to try one more uninstall today, if not, then I am lost as to what to do next.

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Hi Figureguy

I have just spent over an hour typing you a great big long reply.

Unfortunately...

When I clicked to post it - It Disappeared!

Basically....

Give up my friend - Before you permanently damage your computer

Symantec know all about : Symantec Service Framework Stopped Working

They just aren't admitting it!

If Symantec would admit to this problem - And Fix it!

I would go back to using Norton 360 v 2 in a Flash!

But Like I said in my first post ( The one that disappeared  ) ...

Norton 360 v 2 is like a beautiful cake laced with arsenic

My Computer is ....

HP m9070

Vista Home Premium ( With SP1 Installed )

Core 2 Quad

3 GB RAM

500 GB Hard Drive

And Here Is My Story....

http://community.norton.com/norton/board/message?board.id=other&thread.id=555

http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=55&view=by_date_ascending&page=3

http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=610

 http://community.norton.com/norton/board/message?board.id=other&thread.id=835

http://community.norton.com/norton/board/message?board.id=other&thread.id=925

Symantec should be ashamed of themselves!

Zana

Message Edited by Zana on 05-18-2008 04:09 PM
Zana
Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Tomorrow is Monday and the weekend will be over. I'm not knocking those here trying to help you but hopefully Tony and the other Norton staffers will catch up and may even know a solution.
Hugh
Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Zana,

I just read your post, and can't say I'm surprised.  I have now talked with support 10 times now, and everybody is just reading the same old stuff, like off a card.  Every single time they take the same steps, go through, remote access, and say everything is fine.  Then, nothing has changed at all.  Also, and I am not being anything rude or something, so please don't anyone look into it, but a few of the people I have spoke with today have very thick accents, and somewhat broken English, which makes it hard for me to understand them, and sometimes likewise them with me.

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Huwygr,

I would hope that would be the case, but I have my doubts.

Especially since the newest wrinkle this evening...I received yet another Tech Support email about uninstalling and reinstalling, and I did and then the worst thing happened.

I LOST MY INTERNET ACCESS!! COMPLETELY!  I COULDN'T EVEN ACCESS MY PLAYSTATION 3 ONLINE!

Why, because of a screw up with Norton!  It said it was uninstalled, yet the icons were still on my desk top!  Then I went to control panel to try and uninstall, and when I clicked on Norton 360, it said the path was not valid.  But I couldn't access my internet access.  I spent 2 hours online with Road Runner, then one hour with HP, nothing.  My modem was working, my router was working, but I couldn't get online.  Then, I went to play some games, and I couldn't even get online.  I scheduled an appointment for a service call thinking something was wrong with my computer itself, and then I ran the Norton Removal Tool again.

Suddenly, I had internet access again.  I have no idea what happened.  But now I'm afraid to even try to Reinstall Norton again.  How could the program take away my internet access, not just for the computer, but everything on my network.  I am so frustrated, I don't know what to do.  Now, I really don't have antivirus protection.

This is a ridiculous situation, and if there is no solution, I know I can get a refund.  But do you know how that works, it can take up to 6 WEEKS to get a refund through Norton.  In the meantime, I am out $60, I would have to go buy another Antivirus, and there is no guarantee of a refund, Norton has to approve it.  So, I paid $60 for software that won't work, then I have to go pay for another antivirus.  This situation is just ridiculous, and not right.  I am at my wits' end again.

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Hi figerguy,

 

My experiences when using N360 v2 are the following:

 

1. A month ago I tried to install NIS 2008. This ended in a error message and a freeze of the system

    in the same Windows folder everytime I conducted a "Full AV scan".

2. I had the same kind of frustration as you have discribed.

3. Next step was to install an other software instead of NIS. This was N360 v2.

4. Result: The system worked as intended with N 360 v2 installed.

5. I was of cause a little bit ??!!, very !!, puzzled of this result !!

6. I had a short time-out from "this kind of computing" !!!

7. Restart and go on to the next step !!

8. Uninstalling N 360 v2 and reinstalling NIS 2008.

9. Guess what happened ??!!

10. My system has been working better then ever before. The troublesolver = N360 v2 !!

11. I am again very, very puzzled to read your experience !!

12. My way of troubleshooting says, there are things not working properly in your system, besides N 360 v2.

13. Namely: A standard installation, or a standard reinstallation of N360 v2, has always ended up in a working system for me.

14. Thats why we have to wait for pro support people to give us more and better info !!

 

Your are not alone !!

Symantec Support has always given me high quality service.

Could be that I understand their job better, when having done service my self !!

Sometimes service is more complicated and often more time is needed to solve the issue, than we think.

 

I will wait and give my next comment, when Symantec Support has done its job !!

Hope you do the same !?!?

 

Kurt

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Hi figureguy,

I read in your post "05-18-2008 07:47 AM", that you had Norton Antivirus being uninstalled by N 360 v2.

Have you tried reinstall this Norton Antivirus?

If the answer is "NO", please try and see how Norton Antivirus will work now after the event you have had

lately when trying to use N 360 v2.

Your knowledge how your system worked with Norton Antivirus, can show if any changes are present

on  your system besides N 360 v2.

Please cooperate to find a solution for YOUR SYSTEM.

Kurt

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

I have Norton 360 v2 running and have tried the Symantec security check which says I don't have an Anti Virus program running.So I installed Webroot Spysweeper (antivirus and spyware) and tried the security check again,it still said I had no anti virus running.

If there a fault with the security checker because the site also says "Some checks did not complete" due to an error on the server,the checks are Hacker Exposure check,Windows Vulnerability Check,Trojan Horse Check.

My computer (Vista) does recognise that Norton 360 is running

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Rob,

I had the same thing happen with the Security Check.  However, on my HP, I also have a startup program that monitors my system called HP Advisor.  It also checks the status of the security on my system.  When 360 was running fine, HP Advisor recognized it and showed the status as good.  As soon as I got the Security Framework error message, my HP started not recognizing the software and telling me it wasn't working right.  The Security Check is one thing, but when two different programs can't recognize that my software is working then I tend to think something isn't right.

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Kurt,

I am not sure what to do about the NIS, actually it was, that I had installed previously.  I'm not sure how, since I don't have the disk anymore.  I did, but then last year I just purchased an additional year's service from Norton directly, and figured since it has also updated my version that the disk was not needed.  Plus, the whole reason I bought the 360 was because my NIS was expiring and I wanted to upgrade my protection. 

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Vista recognises that Norton 360 V2 is working showing that firewall,malware & virus are okay.

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Hi figureguy,

Use the following url for Norton trialware

http://shop.symantecstore.com/store/symnahho/en_US/ContentTheme/ThemeID....

and download NAV 2008 and install to see what will happend.

Please report what you have found.

Without you reply it will be more difficult to find a solution for you.

I hope you want to make it easier for us to help you.

Show good will, please !!

Kurt

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Hi Figureguy

I know exactly what you mean about Symantac Support

Contacting Symantec support is  a complete waste of time!

I never bothered with Symantec Support with my problem with Norton 360 v 2

Why?

Because in the past with my old XP and Norton 360 v 1 ....  I've Been There - Done That - And Got The T-Shirt!

My Old XP wasn't actually - Old!

It was my first computer that I had bought for me and my little boy.

10 years it took me to save for that computer.

And thanks to problems with Norton 360 v 1 .... It was declared  dead by PC World after just 12 months

That's why I said to you... Give Up!

I must have tried over 20 times to get Norton 360 v 1 to install on my old XP

In the end.... The computer was in such a muddle - PC World - Wrote it OFF!

Thank god it was insured!

But it still took a bit of help from a very kind uncle... To replace my Old XP - With my New Vista.

My new Vista computer came with a Trial of Norton Internet Security 2007

The Trial worked perfectly for 3 weeks!

Then all of a sudden ... I couldn't update my Virus Definitions

Because It was only a trial - I Uninstalled it!

I replaced it with Norton 360 v 1

NOTE : Only because PC World had given me a new ... Norton 360 v 1 + Office 2007 for £50

And only because I like the Norton Firewall - No Pop Ups!

Otherwise... I probably would have gone straight for a different security package.

Surprisingly.... Norton 360 v 1 seemed really happy on my new Vista computer

It coped with the update to SP1 really well

And apart from the fact - It forced me to Back Up every 2 weeks ... Even though I had set Back Up to Manual.

I was Happy!

Then I found out I could update to Norton 360 v 2

Oh! How I wish I had never bothered

It was the - Right Click & Scan - That I wanted back!

That's why I updated to Norton 360 v 2

But as you already know.....

Symantec Service Framework Stopped Working.

4 Installes and Uninstalls later....

I could see history starting to repeat itself

I'm sure from reading my links - You already know...

Norton 360 v 2 caused problems with my Card Reader.

My Intel Viiv Software & Media Centre.

And just a complete general decline of my computers health.

I couldn't risk loosing another computer

Note!

I really do think Norton 360 v 2 could be the perfect security package.

But Symantec need to pull their heads out of the sand - Put their hands up - And admit... Norton 360 v 2 has problems!

And Stop Rushing Software Out Before Its Ready!

Zana

Message Edited by Zana on 05-19-2008 02:28 PM
Zana
Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Kurt,

I did as you asked.  Now, Symantec's own security checker won't recognize that I have virus software installed.  However, now my computer's HP Advisor says I do, and with Windows firewall turned on, it says my computer is now secure.  I always heard bad things about using Windows Firewall, but it will do for today.  I'm going to leave it running for a bit and see if I get the Symantec Framework error message again.

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Zana,

I understand completely what you are saying.  On my older XP, I had Internet Security running for a couple of years problem free.  Nothing, nada, no hiccups or whatever.  Oh, I won't risk my computer over this.  If I can't get this working as it should, I want a refund clear and simple.  Then, I will choose another virus protection software and be done with it.  I just can't afford to buy another one now with the $60 I have tied up in 360.

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Hi figureguy,

Very good !!

You do know that there is already a firewall in NAV 2008 ?

Two firewalls can cause a conflict !!

Please let it run so you get a picture of a functioning system again.

"The Symantec Framework error message" you can get during a short

stabilization period of 1-2 days, depending on your system´s configuration.

Kurt

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Hi Figureguy

And the other problem of giving up on Norton 360 v 2 ... What do we replace it with?

All I knew when I had to find some new security ... Was what Not to replace it with!

All these Internet Security Companies are as bad as each other!

When I first got my old XP ... I used Norton Internet security 2006 for the first year - No Problems!

Then when my subscription ran out and I tried to install Norton 360 v 1 ....

Every morning after new install  - Error message was : 16 Things wrong! - Please Uninstall!

Also... Live Update would never work

So I decided to give up and try something else!

1/ Trial - Mcafee Internet Security

Pros!  - Installed and Uninstalled just fine. ( You even get a link in your account - So you can easily reinstall )

Nice little touches like.... You could see when you were getting an update.

Cons! - Scans  - Very Slow

Computer slowed to a crawl

The Firewall was really difficult to understand.

The Firewall tried to block absolutely everything.

But the worst thing...

It just let a Trojan walk straight in.

2/ Trial - Windows Live Onecare

Pros! - NONE

Cons! - When I uninstalled it... It took my DVD player with it!

3/ Trial - Kaspersky Internet Security

Pros! - NONE

Cons! - It wouldn't Install or Uninstall.

I was left in a right mess!

With No Removal Tool ... And System Restore didn't get rid of it either.

My old XP got sent back to Factory Settings so many times in the last month of it's life... No wonder it gave up!

And - Yes!

Even after sending my XP  back to Factory settings.... Norton 360 v 1 still wouldn't work!

At the moment on my New Vista....

AVG 8 Anti-Virus & Anti-Spyware

Pros! - Link Scanner

That's about it!

Cons!

Really bashes the CPU about when it scans

A lot of people have had problems with AVG 8 too!

PC Tools Firewall Plus

Pros! - Nice little Firewall

Free

Nice little animated icon in the Taskbar - Showing Incoming & Outgoing Internet Traffic

Cons! - Still harder to use than the Norton Firewall

Zana

Message Edited by Zana on 05-19-2008 03:38 PM
Zana
Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Kurt,

I did not know for sure.  So I turned off Windows Firewall, and then rebooted.  Now, Norton says it is secure, and now my HP Advisor says there is no firewall running.

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Hi Zana,

I know, how do you know what to use?  I too have looked into AVG, I saw the free one, but the better version seems to be the paid for one.  I used McAfee once before, a long time ago, wasn't that happy with it.  That's what turned me onto Norton in the first place.

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

If you connect to the internet through a router you have a hardware firewall which is good; and N360 has a software firewall bult in.
Hugh
Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Hi Figureguy

Yep!

Choosing what security to replace something like Norton 360 v 2 with ... Is an extremely hard Decision!

Re : AVG

The AVG 8 that I am using at the moment ... Is a 30 Day Trial of the paid for version of AVG 8 Anti-Virus & Anti-Spyware.

Note : The AVG 8 That I have - Does Not include a Firewall.

However... There is a version of AVG 8 with a Firewall included.

I didn't realise when when I installed AVG 8 that people were reporting problems with it.

It was only when I visited my favourite forums - That I realised....

The once much respected AVG had got people completely turning away from it practically over night.

The way I see the AVG situation is like this...

A lot of the people complaining have always used the Free version of AVG

AVG 7.5 Free - Used to be just an Anti-Virus

So the people that were using it also had other Anti-Spyware software installed.

e.g.. Spybot Search & Destroy

And other Firewall Software installed.

e.g.. Zonealarm

AVG has had a huge following for years.

And the things people liked about it was that its was.....

1/ Free for those that chose to just have the free version

2/ Very good virus detection rates

3/ Very light on the computer ( No Slow Downs & Low CPU Usage )

4/ People liked the fact that they could mix and match it with other Free Anti-Spyware and Free Firewall Software.

Then came AVG 8 with it's Anti-Spyware included

So people are slowly updating from AVG 7.5 to AVG 8 ...

But because they have other Antispyware software installed on their computers - They are running into big Problems!

The new AVG 8 is also a lot heavier on the CPU

And the new Link Scanner seems to fight with a lot of peoples favourite Browser - FireFox

And that's why suddenly people are turning their nose up at AVG 8

I can't say I turn on my computer every day and think - " Oh!  AVG 8 - You're Great "

I think AVG 8 is actually very expensive for what you get.

Hard to understand!

And comes with a very ugly Yahoo Toolbar

Then again...

I've always thought AVG was ugly, hard to understand, and more for computer enthusiasts.

That said...

I haven't had any serious problems with AVG 8

Only...

1/ It bashes my CPU about when it scans

2/ I think the  Active Surf Shield  is blocking one of my little boys online games.

But .... At least AVG 8 works!

My computer is safe.

And I can finally sleep at night.

I really like the Link Scanner

When you do a Google Search ... It scans all the websites and tells you if they are safe to click on.

I think I will probably keep AVG 8 after the trial ends.

But I can't see me using it forever!

Maybe when Symantec get there act together I'll go back to Norton.

 

Message Edited by Zana on 05-19-2008 08:05 PM
Zana
Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Hi Fgureguy

Me Again!

I forgot to explain about my new Firewall

The reason I didn't go for the AVG 8 with Firewall included...

The day I installed AVG 8

I'd just so happened to read a magazine review ... Saying that the AVG 8 Firewall was hard to configure

I know very little about Firewalls and Firewall Rules

So reading the magazine review really put me off having the AVG 8 Firewall.

I just happened to remember a man on another forum talking about - PC Tools Firewall Plus

He had said it was an easy Firewall to use compared to most of them.

So That's what made up my mind...

AVG 8 for my Anti-Virus and Anti-Spyware

PC Tools Firewall Plus for my Firewall.

Considering it's Free ... PC Tools Firewall Plus has turned out to be a little Gem really

It's still a lot harder to use than the Norton Firewall.

But after my experience with the Mcafee Firewall ...

I do recon PC Tools Firewall Plus is one of the easier Firewalls to use.

Inbound & Outbound Protection!

And as I said before...

You get a little animated Taskbar icon - That shows you the flow of Internet Traffic in and out of your computer.

On installation you are asked do you want to install PC Tools Free Threatfire as well.

I said - No

I'm so glad I did say - No!

As I have since found out Threatfire can Clash with AVG 8

Since Installing PC Tools Firewall Plus - I have found out, via my rounds of the forums...

This little Firewall is gaining quite a good reputation and following

Message Edited by Zana on 05-19-2008 09:51 PM
Zana
Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Come on , Guys

I thought this was a Symantec forum?  Let's keep it that way.

There are enough security forums around the internet. Let's keep this to just Symantec, that's busy enough.

Besides that. If you don't know what you are doing. Testing all of these software in a short time can do some real harm to your machine 

&quot;All that we are is the result of what we have thought&quot;
Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Kurt,

Which would be great if Norton 360 was working right for me.

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Zana,

If Norton doesn't end up working, I still want to know how reliable Windows Version of Firewall is.  But thanks for the tip, any help you folks are giving me sure is appreciated.

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Stu,

Sorry about that.  I wasn't trying to solicit any other software from here, and Zana was just trying to help.  Even if it wasn't about Symantec, I at least appreciate someone taking the time to respond to my problems and posts.  For the most part, I haven't really been getting more than 3 people trying to help me out.

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

I thought you said it was working OK if Windows Firewall was turned off?

<<  So I turned off Windows Firewall, and then rebooted.  Now, Norton says it is secure, and now my HP Advisor says there is no firewall running. >>

I wouldn't worry too much about HP Advisor -- nobody's perfect <s> Have you checked with HP for updates to it -- I do a lot of support for HP printers and use them myself and I know they have updated it for VISTA. Did you ever say what version of Windows you are using?

Hugh
Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Hello all,

I spoke with this thread's originator and we're working on his specific issue. The framework error, at the heart of this and several other posts, is receiving a lot of attention and we are working hard on getting a fix released. In the meantime, if you encounter this error, please run LiveUpdate until you are notified that no more updates are available. We have released patches to address the problem, but it has not been completely resolved at this time.

If that fails to resolve the problem, please uninstall the Norton Add-On Pack. I will keep this thread updated on our progress with this issue and I apologized for the inconvenience.

With respect to the HP Total Care Advisor and the Symantec Security Check's recognition of Norton 360 is currently being investigated. If you have a question regarding whether your Norton software is recognized as "installed and functioning", please consult the Windows Security Center.

Thanks,

Matt

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Thanks Matt !!

This clearifies most of the questions in this thread.

Kurt

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Yes,

Matt was VERY helpful when I spoke with him last evening.  As of now, without the Add-On pack installed, things seem to be working okey dokey.  Windows security says it is fine, and that's good enough for me.  Matt is going to check on the Advisor issue for me, and get back in touch with me this week.  But, fingers crossed, salt over the shoulder, no stepping on cracks, etc., I seem to be sailing smooth and straight. 

I did want to take a moment to thank not only Matt, but everyone else who took the time to contribute on here, with thoughts and suggestions.  I really do appreciate everyone's help and input on this issue, and the time you took to try and help me out.

Jason

Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Thanks Matt!

It's great to know that a solution to the problem of : Symantec Service Framework Stopped Working ... It being worked on!

I didn't want to give up on Norton 360 v 2 ... I just didn't have any choice

Just thought I'd mention...

1/ I've noticed a lot of people with Norton problems have got HP computers.

2/ People with Norton Problems - Almost always have a computer that came with a trial of Norton Software preinstalled.

3/ I don't think this update to Norton 360 v 2 thing is working .... Obviously bits of 360 v 1 are getting left behind.

4/ When people are installing Norton 360 v 2 ... They are getting asked a question about - Updated Set Up files.

They click - Yes

But then they get asked - " Do you want to remove the Set Up Files? "

This is really confusing!

If they are supposed to be removed - Remove them!

If they are supposed to be left on the computer - Leave them!

But this question thrown at people out of the blue .... Just causes major confusion!

I still don't know if they are supposed to be kept or ditched

5/ Norton software really should be easier to remove.

Symantec is only damaging it's own profits by making it so hard for people to install the latest version of their software.

6/ Am I right to believe that the Norton Removal Tool has been changed in someway since October 2007 ?

The reason I ask...

When I used it to remove my preinstalled trial of Norton Internet Security 2007 ... It didn't take out my card reader.

But every time I've had to use it to remove Norton 360 v 2 .... Its took my Card Reader out every time!

7/ I don't know why I think this...

But could something to do with the Network Map be causing : Symantec Service Framework Stopped Working ?

I really hope a solution is found soon!

Zana

Message Edited by Zana on 05-20-2008 02:21 PM
Zana
Kudos0

Re: Symantec Service Framework and Symantec's Own Website Security Checker

Hi Jason

My fingers and toes are crossed for you!

Good Luck!

 

 

Zana

 

 

Message Edited by Zana on 05-20-2008 02:41 PM
Zana

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