Kudos0

SymDaemon taking up 99% of CPU -- 4/2/2012

I have read through the previous posts on this thread and this keeps happening to me in spite of already turning off idle scans.  Restarting the computer helps for a little while but then SymDaemon goes crazy again each time.

My sample file is attached.

File Attachment: 

Replies

Kudos0

Re: SymDaemon taking up 99% of CPU -- 4/2/2012

I have read through the previous posts on this thread and this keeps happening to me in spite of already turning off idle scans.  Restarting the computer helps for a little while but then SymDaemon goes crazy again each time.

My sample file is attached.

Kudos0

Re: SymDaemon taking up 99% of CPU -- 4/2/2012

Going up to the top of the screen, right clicking on the Norton QuickMenu, and selecting "Disable Virus Protection" from the Norton AntiVirus menu seemed to immediately stop the SymDaemon process' CPU-grab.  The % CPU went from 99% to 0% just by diabling the Virus Protection.

However, having Virus Protection is the entire point of having the software, so hopefully there is a better fix than this.

Kudos0

Re: SymDaemon taking up 99% of CPU -- 4/2/2012

It looks as if the AV scan engine is encountering something that is causing it to get "stuck".  Do you know if any other software is running at the same time as this issue occurs, such as Time Machine?

If you don't mind, can you go to the Help menu and run the "Gather Support Information" command?  This will place a zip file on your desktop, I'll contact you via private message with an address to send it.

Kudos0

Re: SymDaemon taking up 99% of CPU -- 4/2/2012

The only other software running is my web browser, my e-mail client, adobe reader, and microsoft word.  What's also interesting is the problem didn't go away even after I uninstalled and reinstalled the Norton software (I did this prior to creating the sample file and contacting you yesterday).  But what did happen after reinstallation is that the AntiVirus software now won't allow me to turn Virus Protection on (or idle-time scan, for that matter) and the Quick Scan, System Scan, and File Scan buttons are disabled.

Kudos0

Re: SymDaemon taking up 99% of CPU -- 4/2/2012

and the gather support command isn't generating a file right now so unfortunately i can't send you that

Kudos0

Re: SymDaemon taking up 99% of CPU -- 4/2/2012

When SymDaemon gets stuck at 100% CPU, please try following these stemps to get more information for us:

1. Open the Terminal application (Applications -> Utilities)

2. Type  "sudo fs_usage -w -f filesys SymDaemon" and press return. When it asks you, enter your password.

This will tell us the file activity in SymDaemon. Let it run for 4-5 seconds, and then press "Control-C" to stop it. Then save that output to a text file and post it here.

Thanks, and sorry for the problems.

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: SymDaemon taking up 99% of CPU -- 4/2/2012

the file is 4 MB and i'm getting an error message here telling me i can't upload a file greater than 2 MB.  can you please send me a private message with your e-mail address?

Kudos0

Re: SymDaemon taking up 99% of CPU -- 4/2/2012

Sending you a private message now.  I may have a solution for your issue with AutoProtect not enabling, but may not have time to send it right away (I need to add some info to an existing fix).  Thanks for your patience.

Kudos0

Re: SymDaemon taking up 99% of CPU -- 4/2/2012

What I ended up doing since I never heard back was uninstalling my Norton software and downloading a 30-day free trial of Intego's VirusBarrier X6.  It, so far, is not hogging system resources like Norton did.  So after 30 days it looks like I'll just buy their software and you will have lost a customer.

Kudos0

Re: SymDaemon taking up 99% of CPU -- 4/2/2012

Lee I have the same problem and captured the attached from sampling the SymDaemon process via Activity Monitor (I tried the sudo command but it didn't work for some reason). Time Machine is not running at the same time when SymDaemon is pegging the CPU (and note I have a Mac mini server with a 2.0 Ghz quad-core CPU). I have Locational Awarness off and I also turned off Auto Scan. I have NIS 5 for Mac v12..2 (76). Thx, John.

File Attachment: 
Kudos0

Re: SymDaemon taking up 99% of CPU -- 4/2/2012

The AV scan engine does appear busy, but it's hard to tell much else.  Can you run the "Gather Support Information" command from the NAV Help menu?  I'll send a private message with an email address where you can send it.

Kudos0

Re: SymDaemon taking up 99% of CPU -- 4/2/2012

HELP!  SymDemon is consuming between 95% and 184% of my CPU.  I have a MacBook AIr 1.8 GHz Intel Core i7 runnign Mac OS X, version 10.7.4.  The computer's fan is running constantly.  I have tried solutions mentioned in previous posts to no avail.  Attache dis a sample of SymDaemon.  Any help would be appreciated.

File Attachment: 
Kudos0

Re: SymDaemon taking up 99% of CPU -- 4/2/2012

Can you follow the instructions here to generate some Symantec Info (you don't have it in the Help menu in your version):

    http://www.symantec.com/business/support/index?page=content&id=TECH13476

I'll send a private message with an email address where you can send the zip or txt file the tool creates.

One question, in the meantime:  were you doing a manual scan when this occurred, and if so did you include any Time Machine volumes?

Kudos0

Re: SymDaemon taking up 99% of CPU -- 4/2/2012

Actually, I misread the OS version, you should have the Help menu "Gather Support Information" command (I'm assuming you have NAV 12 or NIS 5, earler versions are not Lion compatible).

Kudos0

Re: SymDaemon taking up 99% of CPU -- 4/2/2012

I have a similiar problem.

SymDaemon is taking up to 400 MB of Real Memory.

Here is the text file from Activity Monitor.

File Attachment: 
Kudos0

Re: SymDaemon taking up 99% of CPU -- 4/2/2012

Lee,

Please HELP!  SymDemon is consuming more than 100% of my CPU.  I have a MacBook 2 GHz Intel Core 2 Duo running OS X, version 10.7.4.  The computer's fan is running constantly. The CPU gets so bogged down that the computer is slow as hell - very frustrating. Attached is a sample of SymDaemon.  Any help would be appreciated!

Thanks and Regards,

LV

File Attachment: 
Kudos0

Re: SymDaemon taking up 99% of CPU -- 4/2/2012

This would appear to be a bug in Norton Firewall 4.1. I can't reproduce it on my machine, but it looks like the Norton DeepSight feature is running a liitle amok.

Also, you are running an old version of the product on Mac OS X 10.7. Norton Firewall 5.0 is the latest version, and it is the only version that is supported on Mac OS X 10.7. The good news is, this bug definitely cannot exist in Norton Firewall 5, because that the section of code that is running amok is completely gone in Norton Firewall 5.

How did you obtain the product, and when did you purchase it? 

Ryan McGann Technical Director Norton Business Unit, Symantec

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