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Kudos0

symquald maxes out CPU on Mac OSX

In installed Norton Security on my Mac Book Pro in November. On December 20th, I noticed that my battery was running out very quickly and then noticed that the CPU was maxed out. Activity Monitor indicated that the culprit was SYMQUALD. Further research indicated that this was part of the Norton Security software, which up until now had been running just fine. This problem continued for several days, even after reboots. Other blogs indicated that the only resolution was to uninstall Norton. So, I finally uninstalled Norton on Jan 1. Today, Jan 8, I reinstalled Norton Security, hoping that an update to the software had fixed the problem. Unfortunately, SYMQUALD began maxing out CPU again. So, I contacted the Norton Support and they spent 90 minutes going through various things, such as uninstalling and reinstalling Norton Security, running the Apple disk utility on my Mac (which showed no errors). I am now waiting for Level 2 support to call me back tomorrow night when I have more time to go through this with them.  Let me know if you are also having this problem.

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Labels: Uninstall

Replies

Kudos0

Re: symquald maxes out CPU on Mac OSX

Hello James. By any chance are you running an SSD as your primary boot drive? What version OSX are you using?

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: symquald maxes out CPU on Mac OSX

Hi SoulAsylum. Yes, I am using an SSD and running the latest version of OSX (10.13.2). I don't know for sure, but it seems that the problem happened after the most recent OSX update. The level 2 support uninstalled, cleaned out old Norton files, and reinstalled Norton. Then, when the problem recurred, he captured some log files and is analyzing the data now.  He says that symquald is responsible for error reporting, so the log files should give us a clue.

Kudos0

Re: symquald maxes out CPU on Mac OSX

I also should have asked if the SSD is from Apple, pre-installed or a third party SSD. The reasoning is Apple SSD's will already have TRIM enabled by default whereas third party SSD's will not. Check your TRIM settings just to be absolutely sure. Trim enabled on some SSD's can cause serious issues alike having "fast boot" enabled on a Windows machine which supports it. Some systems never get a "clean and complete" shutdown. So if yours is 3rd party get some info from the manufacturer before making a decision either way to enable or disable.

https://discussions.apple.com/thread/7285535

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: symquald maxes out CPU on Mac OSX

I have a Samsung SSD 850 EVO 500GB. The Apple System Report says that TRIM is 'no' (i.e. not enabled.)

Kudos0

Re: symquald maxes out CPU on Mac OSX

James Following this article I would suggest enabling TRIM as they have, recheck for the original issue reappearing. https://discussions.apple.com/thread/7434291

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: symquald maxes out CPU on Mac OSX

I have this same problem since upgrading to macOS 10.13.2 today.

I do not have an SSD.  I've uninstalled and reinstalled Norton Security and it did not help.

What is the purpose of the symquald process?  I don't think it is doing scanning, is it?

Kudos1 Stats

Re: symquald maxes out CPU on Mac OSX

The Level 2 support person that is working on my case says that symquald is responsible for collecting and sending information about errors back to Norton over the internet.   

Kudos0

Re: symquald maxes out CPU on Mac OSX

I've been having a sporadic restart for awhile,  just upgraded to 10.13.2 hoping that would fix things.  Started looking at CPU utilization and found symquald maxing the CPU.

Uninstalled Norton.  Rebooted, reinstalled, rebooted and the @#$@$ symquald is still maxing the CPU.  It is a Mac Mini with hard disk & 8 GB

Anyone with more information that might fix this?

Kudos0

Re: symquald maxes out CPU on Mac OSX

how about the progress with Norton Support? Did they fix it?

Kudos0

Re: symquald maxes out CPU on Mac OSX

Folks. Give this a shot to see if it will quiet things down until Norton corrects the issue. Please reboot your systems when the changes are made: https://support.norton.com/sp/en/us/home/current/solutions/v117664648_nsmac_retail_en_us

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: symquald maxes out CPU on Mac OSX

It has been a week and I have not heard back from Norton Support on the symquald issue. I've had to uninstall Norton on my Mac as it is killing my battery life (5 hour battery life has dropped to 45 min). :(

Kudos0

Re: symquald maxes out CPU on Mac OSX

All: I don't see any Norton products being used posted on the thread. Please check the compatibility of the specific Norton product you are using against the official compatibility listing here: https://support.norton.com/sp/en/us/home/current/solutions/kb20080515115252EN_EndUserProfile_en_us

If all good we can rule that one out.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: symquald maxes out CPU on Mac OSX

As an experiment, I just killed the symquald process (with Applications->Utilities->Activity Monitor).  symquald did not restart as a CPU hog.  And also did not CPU hog after reboots.

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Kudos0

Re: symquald maxes out CPU on Mac OSX

I'm using the latest version of Norton Security for Mac downloaded directly off of the norton website. I am also running the latest version of macOS (10.13.2) running on a MacBook Pro 13" mid 2010 w/ 8GB of RAM and 500GB Samsung SSD.  I along with another person posting to this support site feel that the problem started after the most recent macOS update. 

Kudos0

Re: symquald maxes out CPU on Mac OSX

I'm still stuck on the TRIM aspect specifically trimforce but that shouldn't be an issue due to the SSD being the boot volume. James give the workaround NodalWorks performed and let us know how that worked out please.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: symquald maxes out CPU on Mac OSX

I tried NodalWorks' tip (I killed the symquald process) but on the next reboot it started maxing out the cpu again after leaving the Mac running for an hour or so. :(

Kudos0

Re: symquald maxes out CPU on Mac OSX

I will try that next, SoulAsylum.  I've been running for a while without Norton installed, having removed it out of necessity because it killed my battery life.  I've been waiting for Symantec to get back with me after they downloaded all the log files from my Mac, but so far its been radio silence.

So, I'm reinstalling it tonight and will wait for symquald to max out again, then I'll force enable TRIM on the Samsung EVO 850 drive using the terminal command, sudo trimforce enable.  I'll let you all know what happens.

Kudos0

Re: symquald maxes out CPU on Mac OSX

Can you verify that you actually killed the symquald process?

Kudos0

Re: symquald maxes out CPU on Mac OSX

I tried enabling TRIM on my Samsung EVO 850 SSD using the Terminal command, sudo trimforce enable. After reboot, my mac ran for about 5 minutes before getting a fatal error and shutting down. Obviously, after rebooting again, I disabled TRIM.

Kudos0

Re: symquald maxes out CPU on Mac OSX

I killed symquald using the Activity Monitor, forcing the thread to be killed. symquald disappears for a few seconds and then pops back up again, maxing out the cpu again.

Kudos0

Re: symquald maxes out CPU on Mac OSX

I see that I am not alone with this problem. JAMC and CliffGranger both report this exact same problem after upgrading to macOS 10.13.x. See the discussion in this post: https://community.norton.com/en/forums/mac-1013-high-sierra-and-high-cpu...

That post did not result in either of them getting a solution to the problem. 

On some post somewhere (can't find it again) someone indicated that the symquald process is there to report errors to Norton. That post indicated that there is some way to tell Norton to not do any error reporting. I can find instructions on Youtube for doing this on Windows, but not on a Mac.  I tried setting "Error Management" to 'off'  in the Product Settings in NortonSecurity app, but after a few minutes, it turns "Error management" back 'on'!! 

Does anyone know how to tell Norton not to run the error notification?

Kudos0

Re: symquald maxes out CPU on Mac OSX

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: symquald maxes out CPU on Mac OSX

Sorry, SoulAsyum. I missed this post of yours.  I have turned off the Error Management and unchecked the 'enable detailed error collection'.   Ive also rebooted after making these changes. However, every time I leave Norton and come back in, the Error Management is turned back on!  And of course, symquald is still maxing out the cpu.

Kudos0

Re: symquald maxes out CPU on Mac OSX

James I will ask the admins and Norton to get involved. Please give it a little bit for something to post here if you would. This needs addressed and I am out of ideas unfortunately. Sorry for the inconvenience.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: symquald maxes out CPU on Mac OSX

I have the same issue !  

I have just updated to the macOS High Sierra version 10.13.3 and immediately noticed that the Symquald maxes out CPU, it is running 380% constantly. 

I am using MacBook Pro (Retina, 13-inch, Early 2013); Processor 2.6 GHz Core i5; Norton Security.
Kudos1 Stats

Re: symquald maxes out CPU on Mac OSX

This tip worked for me:

https://community.norton.com/en/forums/temporary-symquald-fix-get-around-cpu-usage

I'm using it for three days and the "symquald" has stopped loading the CPU.

Be careful when using. This procedure requires a better understanding of the Mac system.

Kudos0

Re: symquald maxes out CPU on Mac OSX

I saw that workaround just a bit ago, thanks for posting it JAMC.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: symquald maxes out CPU on Mac OSX

@JamesWest  We are following up with you as the original poster to see what your status is. Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: symquald maxes out CPU on Mac OSX

An update: Level 3 support asked me to reinstall Symantec again, and then wait 24 hours.  They then collected additional log files. They believe that some other app is crashing and this is related to symquald maxing out on the CPU. They are looking at the log files now.

By the way, I attempted to use the temporary workaround recommended by JAMC, but I do not see the symquald file in the Library > Application Support > Symantec folder (and yes, HIDDEN files are visible in other folders.) 

Kudos0

Re: symquald maxes out CPU on Mac OSX

James, thanks for the follow-up. Still following the thread to see what the final solution is.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Accepted Solution
Kudos0

Re: symquald maxes out CPU on Mac OSX

Another update. I was looking in the wrong Library for the symquald file. Per 'jerb', the correct location of symquald is:

<your boot drive>/Application Support/Symantec/Silo/NFM/Symqual/Symquald

When I rename that file as SymqaldX, the CPU usage returns to norma. This is, of course, a workaround until the correct fix is provided by Norton, as symquald provides an important function and I have now disabled it.

Kudos0

Re: symquald maxes out CPU on Mac OSX

Thanks for the work-around - I've had this problem and disabling symquald has stopped the madness.

Has anyone heard anything from Symantec on this? It's been a month now since any update to this thread.

Kudos0

Re: symquald maxes out CPU on Mac OSX

No feedback from Norton at the present time to report.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: symquald maxes out CPU on Mac OSX

fwiw - This symquald behavior/CPUload went away this morning (down from ~400% to nolonger visible as a process with any activity).   The only thing that happened/changed was the periodic Internet Security background protection updates ran earlier today.   I'll let you know if it ever comes back ...

Kudos0

Re: symquald maxes out CPU on Mac OSX

Good news collirob. Keep us informed please.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: symquald maxes out CPU on Mac OSX

symquald remained quite for this week, but I had a significant load from SymDaemon that was stuck at ~30% CPU.  I thought it might be related to background scanning (Automatic Scans), so I tried turning that OFF in settings (initially no effect).  But then the Norton warning messages started to come in and I decided to restart the Mac.  When it rebooted, the autoscans were ON again and a "500+" % load from symquald was back.   I'm getting close to punting Norton completely (after I get time for another backup, etc.)    I think I'll go take our my frustration on the lawn.

Kudos0

Re: symquald maxes out CPU on Mac OSX

All: This user posted this comment in a thread I have asked to be moved here to the MAC board. Not sure it his solution will fix things you are seeing, never the less should be worth the efforts.

https://community.norton.com/en/forums/solved-norton-security-deluxe-mac-high-sierra-issue

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: symquald maxes out CPU on Mac OSX

recent update warning: an automatic Norton update installed a new SYMQUALD code file on my Mac.  This version continuously consumes cpu cycles as before. I suggest changing name to symqualdy, same approach as before.  well, at least Norton tried....

JerB

Retired Unisys specific software engineer, "long live DMS and MCP", avid for solutions, impatient with poor performing code and comments like Steve's (former Microsoft CEO): " I'm not sure anyone can debug this stuff". Began programming in 1963. Big iron rules!
Kudos0

Re: symquald maxes out CPU on Mac OSX

All: Following up to something I read earlier this evening about the Chrome Norton extension on MAC being the cause of SYMQUALD running high CPU usage, any of you in the thread using Chrome?

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: symquald maxes out CPU on Mac OSX

@JamesWest 

https://community.norton.com/en/forums/temporary-symquald-fix-get-around-cpu-usage

Have you applied, as well as others here in the thread, this workaround discussed by jerb?

Additionally Norton for MAC 7.7 update is now available via live update: https://community.norton.com/en/forums/announcing-norton-security-77-update-mac

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: symquald maxes out CPU on Mac OSX

Hi SoulAsylum,  On March 18, I posted that I found a successful workaround by renaming the symquald file to symqualdX in this folder: <your boot drive>/Application Support/Symantec/Silo/NFM/Symqual/Symquald

Since doing that I have no longer had problems with symquald consuming all the cpu for hours on end. However, I don't consider this a proper fix as it disables Norton's ability to upload data back to Symantec. I may try the 7.7 update over the weekend to see if that works successfully.

Kudos0

Re: symquald maxes out CPU on Mac OSX

It looks like Norton 7.7 was installed on my machine on May 10, so I've been running with it for the last 6 days and have not had any problems with runaway CPU consumption!  That is good news. It appears that the symquald problem has finally been fixed.  Thanks to all on this forum who provided workarounds and suggestions. 

Kudos0

Re: symquald maxes out CPU on Mac OSX

Hi all: i'm calling out james west as an appropriator of credit.  I (Jerb) actually posted this get around first, and have Norton techs to support that.  You're so lazy you even copied the X.  Any freaking letter (or legal name character) would have worked.  I guess small machines attract small minds.  You sir are humbug.

Jerb

Retired Unisys specific software engineer, "long live DMS and MCP", avid for solutions, impatient with poor performing code and comments like Steve's (former Microsoft CEO): " I'm not sure anyone can debug this stuff". Began programming in 1963. Big iron rules!
Kudos0

Re: symquald maxes out CPU on Mac OSX

jerb, James gave you credit in his post here: https://community.norton.com/en/comment/7860661#comment-7860661

Lets get our facts straight before calling out someone. And lets please keep things civil at all expense.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: symquald maxes out CPU on Mac OSX

All: The release notes for NS 7.7 have been updated to reflect the symquald issue as being corrected: https://community.norton.com/en/blogs/product-update-announcements/announcing-norton-security-77-update-mac

If you have not done so already please run live update to get the latest and reboot your systems. We would appreciate hearing from everyone with their status once you all have updated, to confirm the issue indeed has been addressed and corrected.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: symquald maxes out CPU on Mac OSX

Hi Jerb, My apologies. I acknowledged your research in my March 18 post. In my post yesterday, I was simply confirming that the workaround still worked. In my post yesterday, I should have reaffirmed that the workaround came from you. There was no intent to take credit for your good work. 

Kudos0

Re: symquald maxes out CPU on Mac OSX

Well, It worked for a month. NS 7.7 seemed to resolve the symquald issue. However, today, the problem is back. :(

I am still on NS 7.7, so no changes have been made (by me) to my Mac. However, just like in the past, my CPU is maxed out and symquald is tagged as the culprit.  Is anyone else seeing this problem rear its ugly head again?

I will try Jerb's earlier tip to rename the symquald executable and reboot.  

Kudos0

Re: symquald maxes out CPU on Mac OSX

Hello James. I'm following up on  your status and if the workaround took care of the issue.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: symquald maxes out CPU on Mac OSX

Hi SoulAsylum.  Yes, Jerb's workaround also works for version 7.7.  It would be great if Symantec addressed the problem with a permanent fix, though. :)  Thanks for checking.

Kudos0

Re: symquald maxes out CPU on Mac OSX

Thanks for the update James. Please note that I put this forward to the dev team some time ago for a solution. Stay tuned to the threads here, I am certain a fix will come. When is something we cannot predict.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93

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