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Kudos0

SymUIAgent Problem

My SymUIAgent seems to be constantly taking up about 40-55% of the processor cycles on my MacBook.  I checked the functioning in the Activity Monitor, but it does not seem that the SymUIAgent is crashing & relaunching itself.

I have attached a sample of the activity of the SymUIAgent & would welcome any advice on how to rectify the problem!

Thanks,

Sarah

File Attachment: 

Replies

Kudos0

Re: SymUIAgent Problem

Can you check in Console if there are any crash logs for SymAVScanDaemon?  It looks like it may be trying to show progress for a scan.  Do you see any NAV scan progress windows?

Kudos0

Re: SymUIAgent Problem

Couldn't see any crash logs for SymAVScanDaemon - and no NAV scan progress windows. 

Thanks for your help - any more suggestions?

Kudos0

Re: SymUIAgent Problem

Nothing else jumps to mind offhand.  If you can do the following, it may shed a little more light:

1. Download GatherSymantecInfo.zip from:
ftp://ftp.symantec.com/misc/tools/mactools/GatherSymantecInfo.zip
2. Expand GatherSymantecInfo.zip by double clicking it (if it opens with StuffIt or some other 3rd party archive utility, then you might need to change permissions on it.)
3. In GatherSymantecInfo folder, double-click GatherSymantecInfo.command.
4. When prompted, enter your computer user password.
5. When prompted for a subscription key, simply press return.
6. Attach the generated SymantecInfo.txt file to your reply here on the forums.

If the SymantecInfo.txt file is too large to attach here or you're not comfortable posting it here, contact me with a private message and I'll send you my e-mail address.

Thanks and sorry for the problems,

Lee

Kudos0

Re: SymUIAgent Problem

Have the same problem. Here's what I've been able to download to get a sense of its usage, but can't figure out how to get it to stop. Feels like it's going to burn up my MacBook, which becomes too hot to hold while this problem spins around:

Sampling process 111 for 3 seconds with 1 millisecond of run time between samples
Sampling completed, processing symbols...
Analysis of sampling SymUIAgent (pid 111) every 1 millisecond
Call graph:
    1794 Thread_2507
      1794 start
        1794 _start
          1794 NSApplicationMain
            1794 -[NSApplication run]
              1794 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:]
                1794 _DPSNextEvent
                  1794 BlockUntilNextEventMatchingListInMode
                    1794 ReceiveNextEventCommon
                      1794 RunCurrentEventLoopInMode
                        1794 CFRunLoopRunInMode
                          1794 CFRunLoopRunSpecific
                            1378 __NSFireTimer
                              1378 -[NSProgressIndicator _animationIdler:]
                                1378 -[NSNotificationCenter addObserver:selector:name:object:]
                                  1378 _CFXNotificationRegister
                                    1378 _CFXNotificationRegister
                            405 mach_msg
                              405 mach_msg_trap
                                405 mach_msg_trap
                            5 __CFRunLoopDoObservers
                              2 FlushAllBuffers(__CFRunLoopObserver*, unsigned long, void*)
                                1 CFAbsoluteTimeGetCurrent
                                  1 gettimeofday
                                    1 gettimeofday
                                1 CFRunLoopTimerSetNextFireDate
                                  1 __CFRunLoopTimerRescheduleWithAllModes
                                    1 mk_timer_arm
                                      1 mk_timer_arm
                              1 __CFRunLoopDoObservers
                              1 __NSConnectionDoQueuedWork
                                1 __NSConnectionDoQueuedWork
                              1 objc_msgSend
                                1 objc_msgSend
                            4 __bzero
                              4 __bzero
                            1 __CFRunLoopTimerRescheduleWithAllModes
                              1 mk_timer_arm
                                1 mk_timer_arm
                            1 objc_msgSend
                              1 objc_msgSend
    1794 Thread_2603
      1794 thread_start
        1794 _pthread_start
          1794 ZssStString::operator=(ZssSymbol*)
            1794 mach_msg_server
              1794 mach_msg
                1794 mach_msg_trap
                  1794 mach_msg_trap
    1794 Thread_2703
      1794 thread_start
        1794 _pthread_start
          1794 __NSThread__main__
            1794 -[NSThread main]
              1794 +[APQuickMenuPlugIn processCheckThread:]
                1794 kevent
                  1794 kevent
    1794 Thread_2803
      1794 thread_start
        1794 _pthread_start
          1794 select$DARWIN_EXTSN
            1794 select$DARWIN_EXTSN
    1794 Thread_2903
      1794 thread_start
        1794 _pthread_start
          1794 __NSThread__main__
            1794 -[NSThread main]
              1794 -[NSUIHeartBeat _heartBeatThread:]
                1794 -[NSConditionLock lockWhenCondition:]
                  1794 -[NSConditionLock lockWhenCondition:beforeDate:]
                    1794 -[NSCondition waitUntilDate:]
                      1794 pthread_cond_timedwait_relative_np
                        1794 _pthread_cond_wait
                          1794 semaphore_timedwait_signal_trap
                            1794 semaphore_timedwait_signal_trap

Total number in stack (recursive counted multiple, when >=5):

Sort by top of stack, same collapsed (when >= 5):
        mach_msg_trap        2199
        kevent        1794
        select$DARWIN_EXTSN        1794
        semaphore_timedwait_signal_trap        1794
        _CFXNotificationRegister        1378
Sample analysis of process 111 written to file /dev/stdout

Kudos0

Re: SymUIAgent Problem

I can only suggest the same thing I did for sarahjan, if you can run the GatherSymantecInfo tool and send the output (see my previous instructions in this thread), we can see if there's anything there to give us some clues.

Thanks,

Lee

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