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Kudos0

SymUIAgent quit message--won't quit!

Posted: 19-Nov-2009 | 3:35PM · 5 Replies ·

Since re-installing NAV for Mac on my iMac G5, running  OS X.5.8 (NOT Leopard), I have gotten a pop-up message that says  "The application SymUIAgent quit unexpectedly." I'm invited to ignore, report or relaunch. But no matter what I do, the pop-up returns within 20 seconds. I have uninstalled NAV--but the pop-up remains. I've reinstalled--the pop-up remains. Would really appreciate a way to get rid of this permanently! Thanks.

Replies

Kudos0

Re: SymUIAgent quit message--won't quit!

Posted: 19-Nov-2009 | 3:35PM · Permalink

Since re-installing NAV for Mac on my iMac G5, running  OS X.5.8 (NOT Leopard), I have gotten a pop-up message that says  "The application SymUIAgent quit unexpectedly." I'm invited to ignore, report or relaunch. But no matter what I do, the pop-up returns within 20 seconds. I have uninstalled NAV--but the pop-up remains. I've reinstalled--the pop-up remains. Would really appreciate a way to get rid of this permanently! Thanks.
Kudos0

Re: SymUIAgent quit message--won't quit!

Posted: 19-Nov-2009 | 11:17PM · Permalink

Please look in the folder ~/Library/Logs/CrashReporter. There should be some files beginning with SymUIAgent in there. Please attach one or two of those files here on the forums so we can take a look.

It might be an overinstall issue—several people have had problems with overinstalling on 10.5 for some reason.

Ryan

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: SymUIAgent quit message--won't quit!

Posted: 20-Nov-2009 | 11:19AM · Permalink

OK, Ryan, per your suggestion here is what shows up when I click "Report". Does it tell us anything?

Process:         SymUIAgent [98]

Path:            /Library/Application Support/Symantec/SymUIAgent/SymUIAgent.app/Contents/MacOS/SymUIAgent

Identifier:      SymUIAgent

Version:         ??? (???)

Code Type:       PPC (Native)

Parent Process:  launchd [77]

Interval Since Last Report:          71678 sec

Crashes Since Last Report:           15211

Per-App Interval Since Last Report:  0 sec

Per-App Crashes Since Last Report:   8102

Date/Time:       2009-11-20 09:09:08.797 -0500

OS Version:      Mac OS X 10.5.8 (9L31a)

Report Version:  6

Anonymous UUID:  9CCB1CC4-DD74-451A-BF1A-8A4DCD01C33C

Exception Type:  EXC_BREAKPOINT (SIGTRAP)

Exception Codes: 0x0000000000000001, 0x000000008fe0105c

Crashed Thread:  0

Dyld Error Message:

  Library not loaded: /Library/PrivateFrameworks/SymBase.framework/Versions/B/SymBase

  Referenced from: /Library/Application Support/Symantec/SymUIAgent/SymUIAgent.app/Contents/MacOS/SymUIAgent

  Reason: image not found 

Kudos0

Re: SymUIAgent quit message--won't quit!

Posted: 20-Nov-2009 | 2:15PM · Permalink

Somehow your computer is missing an important file. This might have been an installer problem, or perhaps a file as trashed by mistake.

 

Please follow the instructions here:

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080427024142EN&ln=en_US

Scroll down to the section "Download and run RemoveSymantecMacFiles". This will instruct you to use a script to remove all your Norton programs. You can then re-install and it should be fine.

 

Let me know if that works.

Ryan 

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: SymUIAgent quit message--won't quit!

Posted: 21-Nov-2009 | 7:24AM · Permalink

Ryan, many thanks. That seems to have taken care of the problem.

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