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Kudos0

System reported as Safe - Now Norton Security removes my own picture files

I had to shut down the computer to avoid further removal of "threats" which are from my own digital camera or scanned negatives.  On-line chat help was of no use as I need to find out which and how many files where removed.  I currently have no idea about how many as the process and pop-up notifications started while I was having lunch.  No information was given when clicking on the option in the pop-up notification.  There has to be some kind of log listing what has been removed.  I am a long time user of the program which all of a sudden seemed to go rogue in spite of a "safe" status.  I now have to assess the damage as some of the files were related to my work.  Needless to say, I am far from impressed or happy.  Solutions for identifying and restoring files?

Replies

Kudos0

Re: System reported as Safe - Now Norton Security removes my own picture files

After some further investigation I found the history of "threats".  Many pages and many images were listed as removed threats etc..  There was a "locate" option for the file names which took me to the actual file in the directories.  It had not been removed...  So, the question in my mind is what was actually removed?  The threat was listed as severe but the files were apparently untouched.  Smoke and mirror by Norton?  Or did the shut down of the computer prevent Norton from completing the removal task?
The thought of loosing crucial files was stressful and disruptive to my work.  Now I wonder if I can actually trust the Norton Security program.

Kudos0

Re: System reported as Safe - Now Norton Security removes my own picture files

First, be sure you have any important files backed up to a separate device. Whether a different system, or external drive, or online backup.

Was there any other description of the threat other than just Severe? What malware was it detecting?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: System reported as Safe - Now Norton Security removes my own picture files

The image files are long time residents on my hard drive but for some reason a "download Insight Analyzed" message with a status indication of "removed" is shown in the security history.  The file have never been downloaded from the web.  The URL is of course listed with "Not Available" and a Reputation Level as "Bad".

In the Details option it lists the file as released less than a week ago and with a Threat Name unknown.  The one "removed" threat file I looked at is a scan of a negative I did some years back with a Canon scanner.  

Under the Activity option it lists the file as "Access Denied" but I have no problem opening the file with Photoshop or other image programs..

 Ironically, I see it is the "Pictures transfer folder"  on one of my USB backup drives which is one of the targets.  My system is on an auto-backup (Not Norton's) and I keep a back-up of image files on USB drives. But, I have no way of knowing if a file is removed unless I do a tedious directories comparison.  I have thousands of images from various IMAX shoots etc.

I thought the "download Insight" removal process had stopped but it did start again yesterday but it stopped.  

There is no malware detected on my computer.  I occasionally do a "deep scan" but nothing has ever shown up.   

It bothers me as I am in the process of scanning medium format negatives from the Titanic shoot.  The files are big given the 4800 dpi scans which are time-consuming.

Kudos0

Re: System reported as Safe - Now Norton Security removes my own picture files

So where was Norton supposedly removing the files from? Your PC or the backup USB drives?

Was it Download Insight or File Insight.? Different features.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: System reported as Safe - Now Norton Security removes my own picture files

It was from the USB external hard drives I use for backup.  
I have not looked at the whole history as there were several pages.
It was Download Insight according to the history.  That puzzled me as it made absolutely no sense.
There has been no further activity so I am not sure about what happened or why.

Kudos0

Re: System reported as Safe - Now Norton Security removes my own picture files

So are the files still available from the external drive? Or only from your PC? That is, were the files actually removed from the external drive?

A recommendation for a backup of critical files is to have them backed up to some external media, but disconnect the media from your PC. You can also go one better and have two separate external media that you rotate the backups on. Again keep them disconnected after doing the backups. That way they are not vulnerable to any malware that might get onto your PC, such as ransomware. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: System reported as Safe - Now Norton Security removes my own picture files

The files were not removed on further inspection, just reported as removed.  I actually have 3 external USB drives where one is only powered up for backup of "do not loose" files in the event of a lightening strike or other problems.  One is for auto backups with the third as manual depository. 
This is something Norton should ponder as the behaviour makes no sense.  
Norton Security with Backup is running all the time but I will keep an eye on the history in the event I am away from the computer and the process starts again.

Kudos0

Re: System reported as Safe - Now Norton Security removes my own picture files

I'll pass on your information to Norton. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: System reported as Safe - Now Norton Security removes my own picture files

Thanks,
I will keep an eye on things as it initially caused some stress and concerns.

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