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Kudos0

System requirements for latest update

I am running a late 2009 iMac with Mac OS 10.8.5 (Mountain Lion) and Norton AntiVirus 12.9 (68).

I keep getting an alert telling me that there is a free upgrade for my product, but I cannot find anywhere the system requirements for this upgrade. I can't even find a new version number specified.

Apparently having the installer check to make sure someone's system can handle an upgrade before it is installed has gone out of fashion. I keep hearing of people installing software because they are prompted to do so only to find out that they can't run the new version after it's installed. In addition, my sister keeps getting alerts that her Norton AntiVirus is at the end of its life, when in her case she has checked and found out that she can't take an upgrade. Those facts don't exactly inspire blind confidence in me about this update.

So . . . will this mysterious upgrade run on my computer as outlined above? If anyone knows how my sister can turn off those repeated end-of-life alerts, I'd appreciate knowing that, too.

Please don't tell me to upgrade my system software unless you are willing to buy me a new Mac yourself.

Thank you.

Replies

Kudos0

Re: System requirements for latest update

Hi,

welcome, the Database - Virendefs. are very importend - All Norton Products have the same. i think so. 

When your Product run and you by an new one i will wake.

You can Ask by the Chat Evertime Round a Clock about the Settings. Its an old Product. 

greets

Vielen Dank für Deine Frage, mir ist es nur möglich Deine Frage zu beantworten, wenn wir und die anderen im Forum im Team arbeiten. Bitte gebt uns die Chance über die Situation nachzudenken, wir brauchen sehr viele Informationen.Was, wie, warum, wieso und weshalb. --- Der Computer, oder die Anwendung, samt dem System, kann nur so arbeiten und funktionieren wie es eingestellt oder bedient wird, egal ob Terminal oder CMD.
Kudos0

Re: System requirements for latest update

I am sorry. I do not understand this message.

And I *think* (granted, I am not sure) that it only addresses my sister's end-of-life issues. I don't think it even purports to address my issue: what are the system requirements for the free upgrade to Norton AntiVirus for Mac 12.9 (68)?

Thank you.

Kudos0

Re: System requirements for latest update

Vielen Dank für Deine Frage, mir ist es nur möglich Deine Frage zu beantworten, wenn wir und die anderen im Forum im Team arbeiten. Bitte gebt uns die Chance über die Situation nachzudenken, wir brauchen sehr viele Informationen.Was, wie, warum, wieso und weshalb. --- Der Computer, oder die Anwendung, samt dem System, kann nur so arbeiten und funktionieren wie es eingestellt oder bedient wird, egal ob Terminal oder CMD.
Kudos0

Re: System requirements for latest update

Yes, that's the installer. That still doesn't give me the system requirements for the software before starting the installation.

I am not going to install software blind. What I have now works. I am not going to screw that up by trusting an installer when the programmer might or might not have had the sense to tell it to check that I could run the software before copying over what I have.

I've heard of too many people who have been burned that way, and I did get burned by Epson, which updated my firmware behind my back and thereby turned my printer/scanner/fax into a high-tech doorstop. I have not even heard a rumor than Symantec has done anything similar, but between the Epson firmware and the software incidents I've heard of, I no longer allow anything to auto-update and I never install anything without knowing for certain ahead of time that I can run it.

So . . . does anyone have the system requirements or know where I can find out what they are?

Thank you.

Kudos0

Re: System requirements for latest update

Hi K Hindall and good Morning,

Norton Antivirus for Mac is to download.

Please, ask the LiveChat on the US Side.

They can answer you all Question Detail for Detail.

Norton has change his Productline - To One Line.

All the Best

Have a nice Day

Vielen Dank für Deine Frage, mir ist es nur möglich Deine Frage zu beantworten, wenn wir und die anderen im Forum im Team arbeiten. Bitte gebt uns die Chance über die Situation nachzudenken, wir brauchen sehr viele Informationen.Was, wie, warum, wieso und weshalb. --- Der Computer, oder die Anwendung, samt dem System, kann nur so arbeiten und funktionieren wie es eingestellt oder bedient wird, egal ob Terminal oder CMD.
Kudos0

Re: System requirements for latest update

How many times is it necessary to ask a plain question in order to get an answer?

My apologies if you find that rude, but I am finding this *very* frustrating. You'd think this was top secret data!

If I was willing to use live chat, I would have gone there to begin with, not here. My reasons are my business, but I don't use live chat and I do not even own a phone.

Someone, *please*, what are the system requirements for the update to Norton AntiVirus for Mac 12.9 (68)?

Thank you.

Kudos0

Re: System requirements for latest update

Dear K Hindall, Sorry for all the Mistakes. I am not an offizall Supporter from Symantec. I can only give you an Link: https://support.norton.com/sp/en/us/home/current/solutions/v62952609_End... What i mean is: The LiveChat Option is free for such Questions. Please wait until next, maybe there is one with an Mac there can answer better your question Sorry for my bad englisch and all the mistakes Have a good Weekend
Vielen Dank für Deine Frage, mir ist es nur möglich Deine Frage zu beantworten, wenn wir und die anderen im Forum im Team arbeiten. Bitte gebt uns die Chance über die Situation nachzudenken, wir brauchen sehr viele Informationen.Was, wie, warum, wieso und weshalb. --- Der Computer, oder die Anwendung, samt dem System, kann nur so arbeiten und funktionieren wie es eingestellt oder bedient wird, egal ob Terminal oder CMD.
Kudos0

Re: System requirements for latest update

That isn't even for Norton AntiVirus *for Mac*. Follow the link to the Norton Update Center, and it says explicitly that it is only for Windows.

I wouldn't think this question would take someone official. This should be public knowledge. Granted, it's Symantec's fault it isn't—their alerts on my screen should include a link to this information.

I can't mark this as solved. It painfully isn't.

Isn't there someone out there who has the information or knows where I can find it? Why doesn't Symantec have someone monitoring for simple, straightforward questions like this?

Again, so no one has to comb through the thread: what are the system requirements for the upgrade to Norton AntiVirus for Mac 12.9 (68)?

Thank you.

Kudos0

Re: System requirements for latest update

Hi,

https://community.norton.com/en/blogs/product-update-announcements/norto...

Please send an PM to Sunil_GA he post the Blog. i pleased you.

I searched for on google and duckduckgo with the Statement what i Post above. Norton has change his Product - Line.

I understand that your feeling very mad and poor. But more can really not do.

greets

Vielen Dank für Deine Frage, mir ist es nur möglich Deine Frage zu beantworten, wenn wir und die anderen im Forum im Team arbeiten. Bitte gebt uns die Chance über die Situation nachzudenken, wir brauchen sehr viele Informationen.Was, wie, warum, wieso und weshalb. --- Der Computer, oder die Anwendung, samt dem System, kann nur so arbeiten und funktionieren wie es eingestellt oder bedient wird, egal ob Terminal oder CMD.
Kudos0

Re: System requirements for latest update

Okay, I have PMed that blogger. Thank you for the link.

I am not marking this thread solved, though. Until my question is actually answered, it is not solved.

Kudos0

Re: System requirements for latest update

No luck. Sunil_GA apparently doesn't answer PMs. I have now waited more than a week for a response.

What is so very difficult about this? Why doesn't anyone know what the system requirements for Norton AntiVirus for Mac 7.0.1 are?

It's a massive violation of my privacy that I have to say this to get help, but I cannot use live chat or telephones. I have a neurological condition that makes real-time communication difficult. Now, will someone please deign to help me?

And it should not be a big deal! This information exists somewhere at Norton's tech support. Someone there could just copy and paste and post it. They could make a page in their knowledgebase if they prefer, but I checked, and there isn't one.

I am going to explore other products for protecting my Mac. If I can't get basic information like this, what happens when I have a complicated problem?

Kudos0

Re: System requirements for latest update

I flagged Sunil_GA's post as offensive. Maybe now they'll notice the problem.

To be honest, it *is* offensive. I should not have to advertise my health conditions on the Internet just to get basic information that should be posted automatically with any software update.

I've started my search for Norton substitutes. I've been using NAV for decades; the first computer I owned was the 512K "Fat Mac" of 1985 and NAV was the first security program I bought, although I don't remember the year. But if I can't get help, there's no point.

Kudos0

Re: System requirements for latest update

Dear Hindall,

Now i Understand your Problem.

I hope thats helps a little https://support.norton.com/sp/cs/cz/home/current/solutions/v64002957_End...

I Stutter and have Epilepsie - shake Hands, all is good 

Vielen Dank für Deine Frage, mir ist es nur möglich Deine Frage zu beantworten, wenn wir und die anderen im Forum im Team arbeiten. Bitte gebt uns die Chance über die Situation nachzudenken, wir brauchen sehr viele Informationen.Was, wie, warum, wieso und weshalb. --- Der Computer, oder die Anwendung, samt dem System, kann nur so arbeiten und funktionieren wie es eingestellt oder bedient wird, egal ob Terminal oder CMD.
Kudos0

Re: System requirements for latest update

Well, I guess I deserve that but . . . I don't speak whatever language that is. It's been more than twenty-five years since my course at college on Eastern European politics, economics, and culture so the best I can do is guess that it is from there.

But even in English, it won't help me. All those products are for Windows, not Mac. I'm on Mac OS 10.8.5.

Thanks for the attempt, but I'm still stuck.

Kudos0

Re: System requirements for latest update

Well, I sort of have a solution.

Symantec really should provide system requirements, explicitly stated and posted in their knowledgebase.

The new installer (03-25-16, https://www.symantec.com/security_response/definitions/download/detail.j... ) *does* have a test it runs to see if the software will install on the computer. I would still prefer a list of requirements, but at least it should run if I install it. The 01-25-16 installer did *not* run such a test before allowing installation to continue.

I will, however, be looking for some other company to supply my security needs. The customer should get to decide how support interaction takes place, not the company, and none of Symantec's support paths works for me. I'm sure someone out there hasn't forgotten how customer service works, but Symantec sure has.

Kudos0

Re: System requirements for latest update

Hello @K Hindall,

First off we apologize for the trouble you are going through. It seems, you are using Norton Antivirus 12 for Mac, whose system requirements are called out here. And you seem to be on Mac OSX 10.8. To answer your query, Yes, you should be able to upgrade to the latest build of NAV without any difficulties, if you follow the on screens prompts for uninstalling the existing build and re-installing the latest one.

                                              System requirements for Norton AntiVirus 12 for Mac

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: System requirements for latest update

Yeah, it *should* work, but IT DOESN'T!

I am absolutely beside myself with fury.

I ran the 03-25-16 updater, which claimed that it checked to make sure I could run the software and that it was uninstalling the previous version.

When I restarted the computer after the installation completed, I got an alert that said "You have not completed registration of your Norton product." So I clicked on the "Fix Now" button. After a bunch of talking to itself, it announced that it was happy.

The next time I restarted, it told me that I was "At Risk". It took me a few restarts to figure out how to fix that (select the Norton icon in the Menu Bar, choose "Fix Now" from *that* pull-down menu—*not* the "Fix Now" button in the alert—and don't forget to click "Done" eighteen minutes later when it claimed it had fixed it and I was now protected).

The next time I started my browser, I got an error page saying that the Norton extension for Firefox could not communicate with the application and I should contact support to resolve the issue. But of course, Support will only deign to communicate by phone and live chat, neither of which I can do.

By that time, I was so angry, I lost track. I've run the registration a couple of more times and the "At Risk" repair a couple of more times.

My sister and I were both in Mac computer support for years in the early days (late 80s, early 90s). We swore by Disk Doctor and NAV. Now, we both couldn't be paid to keep anything Norton on our computers. You've gone the way of Microsoft and Google, so big that you are complacent and forgotten what customer service is (not to mention that you're appallingly intrusive and controlling of your customers' choices of what software they wish to run).

There is NO way I am renewing Norton in July, but I need to be protected until I find something actually usable.

In your own words, "Fix Now"!

Kudos0

Re: System requirements for latest update

Hi Hindall,

Good Morning,

What have you the last Month installed with Admin right. ( Password - Enter )

Could you please Post what for Apps you have in your Programm Folder

Could You Post what have in 

Library LaunchAgents

LaunchDaemons

System also LA and LD

USER Your Account LA

And from Console the last var Log to see click with Mouse on the right Side and open in Console.

Type in the Mainwindow from the Console - Norton or / and Symantec if there error

Post them to Sunil_GA

---

I think the .kext is not Signiert and make here the Trouble

Best Wish

Basti

Vielen Dank für Deine Frage, mir ist es nur möglich Deine Frage zu beantworten, wenn wir und die anderen im Forum im Team arbeiten. Bitte gebt uns die Chance über die Situation nachzudenken, wir brauchen sehr viele Informationen.Was, wie, warum, wieso und weshalb. --- Der Computer, oder die Anwendung, samt dem System, kann nur so arbeiten und funktionieren wie es eingestellt oder bedient wird, egal ob Terminal oder CMD.
Kudos0

Re: System requirements for latest update

Hi @K Hindall,

I have sent you a private message via forums with more information on this issue. Please check it when you get a chance. Thanks. 

Sunil_GA | Norton Forums Administrator | Symantec Corporation

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