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Kudos0

System restart required

Since I started using my new Dell with windows 10 many times when I try to log in to identity safe I get the message "system restart required". when I restart it usually works OK but several times I needed to restart twice. I have removed and reinstalled the Norton package twice but the problem persists. I have had two Norton agents take over my computer but neither seemed to have a clue and did not fix the problem.  I found some old threads (2015) regarding this issue but nothing recent. Norton also will not open when this happens. Surely Norton knows the issue and solution.

Replies

Kudos0

Re: System restart required

Hello

Did you thoroughly remove the trial Security Program with the removal tool from the other vendor and then restart? Have you disabled Fast Startup?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: System restart required

Restarting your computer should help with this issue. If you have the Fast Startup feature of Win 10 enabled, you may not be getting a complete shutdown that is required to fully update running system files. See more information here.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: System restart required

eguetens:

Since I started using my new Dell with windows 10 many times when I try to log in to identity safe I get the message "system restart required". when I restart it usually works OK but several times I needed to restart twice. I have removed and reinstalled the Norton package twice but the problem persists. I have had two Norton agents take over my computer but neither seemed to have a clue and did not fix the problem.  I found some old threads (2015) regarding this issue but nothing recent. Norton also will not open when this happens. Surely Norton knows the issue and solution.

Do you have a Norton Security program installed or are you using the Stand-alone Identity Safe?

I know from recent experience that the stand alone ID Safe will ask you to reboot several times before it is completely up to date.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: System restart required

I have the Norton 360 package which includes the identity safe. I have un and re installed three times so far but it keeps happening. It works OK right after the reinstall but recurs in a day or two. it seems that if I open IE as soon as the computer boots up it does not happen but if I do other work before opening IE and clicking on open vault it happens. some of the old threads suggested waiting 5 minutes after rebooting to allow files to load but my experience is the sooner the better.

Kudos0

Re: System restart required

I removed the mcafee program. not sure about "thoroughly". I just disabled fast startup. I do not think it is a fast startup issue because it does not seem to occur when I immediately open the browser and click on the vault open tab. I usually happens after I have been working on other things before I open the browser.

Kudos0

Re: System restart required

Here is information on fully uninstalling McAfee with the MCPR tool.

The Windows Fast Startup feature does not affect startup of applications. It allows Windows to start faster because it does not completely shut down. Because of this, applications that need a full shut down to complete updates do not get a full shut down. A restart will get a full shut down regardless of whether Fast Startup is enabled or not.

EDIT

After running the MCPR tool, it might be advisable to reinstall your Norton product, in case McAfee caused any issues with your Norton installation. Download and run the Norton Removal and Reinstall Tool to get a fresh install.  www.norton.com/nrnr   Be sure you read the Before you begin section, and run LiveUpdate manually a few times, restarting as necessary, until no updates are available.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: System restart required

Why has this been moved to the Toolbar board??

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: System restart required

Hello Krusty

Maybe because it's also for Identity Safe?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: System restart required

The OP has N360 so the ID Safe will not ask for a restart, so it shouldn't really be relevant.  I wonder though if the stand alone ID Safe isn't somehow installed as well.

@eguetens, could you check Control Panel > Programs and Features and see if you have a separate program installed called Norton Identity Safe?

Edit:  If possible, could you also grab a screenshot of the window asking you to restart?

Thanks.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: System restart required

Hello

Can you please check to see if there are any recent resolved or unresolved security risks? When Norton cannot completely resolve a security risk, it does ask for a restart. I'm wondering if there is some sort of infection which Norton cannot finish repairing?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: System restart required

Hi egutens,

What floplot asked rang a bell - please have look at your Settings > Antivirus > Automatic Protection Tab and see if  Auto Protect is grayed out and if there might be a statement regarding Remediation lower on the settings page?

Just trying to cover more bases.

Kudos0

Re: System restart required

I was mistaken about the version I have. I have Norton internet security not 360. I do not have a separate identity safe program installed and the Auto protect is not grayed out. I shut down last night and today was able to open the vault normally by immediately going to IE and entering the password. I do not recall ever having the problem if opening the vault is the first thing I do. If I do e-mail first sometimes I will open Edge from an e-mail link. Is it possible that somehow opening Edge affects the Identity Safe functionality? I also messed with Chrome when I first got this new machine but ended up uninstalling it because the Norton toolbar was not functioning properly. it also seems like this problem started when I was trying to get Norton and Chrome to work together. I have de and re installed norton twice since removing chrome.

Kudos0

Re: System restart required

Edge browser is not connected to the Norton installation in any way. Microsoft has not allowed very many companies to use addons for Edge.

How did you remove your Norton? Did you use the Norton Removal and Reinstall Tool? If not try that next.   www.norton.com/nrnr   Be sure you read the before you begin section, and run LiveUpdate manually a few times, restarting as necessary, until no updates are available.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: System restart required

I used the Norton tool to remove and reinstall. The vault opened again this morning using the same procedure of opening IE and clicking on the vault opening box on the toolbar as soon as IE opens and displays the toolbar.

Someone asked for a screenshot. I do not have one but it is a very small box that comes up when I click on  the open vault box on the toolbar. it has a yellow triangle and the words "system restart required". its pretty obvious the message is coming from the Norton program.

Kudos0

Re: System restart required

Maybe you are just not allowing Norton to fully settle in on your system. Try running for a few days, following any restart prompts. What might speed up the process is if you run LiveUpdate manually a few times, restarting as necessary, until no updates are available. Then restart once more for good measure.

Then just use your computer in the way you want. Try your email again before opening IE.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: System restart required

Hello

Have you disabled Fast Startup? If you haven't, you should. People have reported less issues with it disabled and it fixed issues after it has been disabled.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: System restart required

I did disable fast startup. The problem has not recurred since I have begun opening IE and the vault immediately after the computer boots up. It is no problem to do that so I do not plan to investigate further. if it comes back I will let everyone know.

Kudos0

Re: System restart required

Hello eguetens

Glad to hear that your issue is under control now. If you have any further issues, you know where to find us.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: System restart required

I know it sounds like everything is working OK now, but it just struck me that since eguetens mentioned Edge in a previous comment.

I wonder if their situation may be caused by Edge being the default browser and they are opening IE via another shortcut - similar to the way I have IE set as my default, but can open FF, Chrome and Edge via a shortcut?

Kudos0

Re: System restart required

I have a couple of updates to my previous posts. first I have the error message wrong. I says system restart needed" not required. it just happened again and I noticed the toolbar button said "access vault". when I rebooted the toolbar said "vault is closed" or something different than access vault.This has got to be a Norton toolbar problem if the button has two different labels depending upon the boot up.

Kudos0

Re: System restart required

Hello

A new product update has started to be released. It will require at least 2 restarts and it will have a lot of updates. You will have to try running live update after the restarts. You can read the Announcement at the top of the Forum.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: System restart required

I did not appreciate the importance of running live update after reinstalling Norton Internet Security. I know it has been mentioned here many times but I assumed installing the latest version would not need immediate updating. when a Norton tech removed and reinstalled he did not run the update and he did not tell me to run it either. Three runs of live update brought in 25 updates and two patches. Maybe the program will work properly now.

Kudos0

Re: System restart required

Hi eguetens,

FYI, even if the most current version is released today and you install it tomorrow - it may still be the most current version of the product, but tomorrow there could updates that were generated since that "current version" was released today.  Thus, it is always imperative to manually run Live Update (LU) after a reinstall in order to get the product's definitions, etc up to date.  If you run LU until you see the following, you will be totally up to date.

Kudos0

Re: System restart required

Running live update seems to have resolved my issues. I guess the most surprising thing in all this is that the Norton support tech who I contacted initially and who un and re installed the program did not run, or tell me to run, live update. Seem strange that an essential step in troubleshooting the program would not be obvious to Norton support people.

Kudos0

Re: System restart required

Since my last posting (14 Feb) the vault opening process has worked smoothly. Two days ago I started again with the "system restart needed" message. I contacted support and they told me everything was fine. I remembered that when it was behaving badly the little box said "access vault" and after running live update it said "vault closed". Sure enough when it started again the box changed to Access vault. I tried to remove and reinstall but that program said it could not find any supported Norton products. on a hunch I ran liveupdate and it installed the same 4 updates and a patch just as it did back in February. my button changed to vault closed and everything seems OK. Somehow the updates from Feb. were removed and the program reverted to the version I downloaded in Feb. The only thing I can think of is that my w10 system just ran an automatic update a few days before this started. any ideas on how this could happen and why Norton support does not seem to be on top of this?

Kudos0

Re: System restart required

Hello eguetens

Yesterday, a new version started to be distributed. After you get part of the update, you do have to restart your system to get those files installed. After that, you need to run Live Update again to get the rest of the update. After that, you should restart your system again. If you have Fast Startup enabled, then shutting down your computer and restarting it does not give a proper shutdown and restart. Disabling Fast Startup fixes a lot of issues.

The remove and reinstall tool has not been updated yet since the updates are being given out in a phased in manner. So you do have 22.9.0.71. You need to run Live Update again and get the new updates and restart and run Live Update again and get the rest of the update. You may have to do this a few times until you get that there are no more updates to get. The new version is 22.9.1.12.

You were in the middle of getting the new version and had deleted the old program, but had not yet updated to the new version. Please make sure you have all the updates and a restart after it is all done. After it is all updated, then try your Vault.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: System restart required

this is very confusing. I think you said they updated me to an updated version that still required running additional updates. one would think new versions would have all the latest updates. no wonder the Norton tech people do not know what is going on!!

Kudos0

Re: System restart required

Hello

First some files were downloaded and a patch. A restart was then required. Then you have to run Live Update again to get the rest of the files. The first part had to be installed before the 2nd batch could be installed.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: System restart required

I continue to have this issue after many reinstalls and updates. Recently I got a windows driver error which required restart. after the restart my button changed from "vault closed" to "access vault' and I got the restart needed error. if I try to open Norton at that time it grinds for a while and the error fix screen comes up and eventually it fixes the error. the fix also generates the need to run liveupdate even though it says that all updates are installed. I know it is fixed because the button goes back to "vault closed". this happens at least once a week and is very annoying.

Kudos0

Re: System restart required

These solutions make no sense and don't work. I have talked to various Norton agents and nothing they say on this issue makes any sense at all. One of them did let slip something indicating that the problem may be with the Norton server. That could explain why the problem occurs on some days and not others and why all the solutions work only once if at all. If so I very much being given false information. Norton tech support used to be excellent. In the past few years it has gone far downhill. Technicians cannot or will not answer questions. Their only approach seems to be to reinstall Norton - the mark of a dummy.   

Kudos0

Re: System restart required

There have been many such complaints. And it's a paid-for product.

I've have two websites that I must log into this afternoon and although my Vault was working this morning it isn't now. I have the latest Norton and also Win10 Creators

I've just had a brainwave - I hope. I export and save my Vault on the first of every month - I shall read through the latest and hopefully find the ID & password for those two sites. If it works, and I have to use a paper version, what's the point in my renewing?

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security
Kudos2 Stats

Re: System restart required

FWIW, if you think you may have a Norton Server problem, please see the following  link for status of the Norton Servers.

https://status.norton.com/

@Taffy_078

Be sure to save that export in .csv format so you can read it.

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