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Kudos0

Systems identity

I run Norton Security with Backup (10 subscriptions) on a number of different Windows 10 systems, some of which have been upgraded from older versions (e.g. WIndows 8.1, etc).   How do I now verify the name in the Norton web site inventory and match it now with the Norton application running on the client?   For example, I if I had three 8.1 clients named A, B and C and deleted one of them how will I now know which of the 2 remaining systems (now upgraded to W10) match with A, B or C on the Norton web site? 

Replies

Kudos0

Re: Systems identity

First step is to look at the Services section on the web site. That usually has the correct information. The Devices section seems to somehow be separated from the Services section and shows different device names from what you would expect.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Systems identity

The Devices section should (also) show the Computername from the Services section. That's the only way you should be able to identify the right device!
Those numbered/sequenced entries in the Devices are misinformation.

So, Symantec has some work to do...

W10 1809 and 1903 / W10 Insider / IE11 and FF 67, TB 60.7, NS 22.17, (Android 7 with NMS)
Kudos0

Re: Systems identity

On my W10 systems:

Norton account Service will show my computer name that matches Windows PC name under Settings - System - About.

Norton account Devices matches the name in NS - Help - About.

Hope this will help.

Jim

Kudos0

Re: Systems identity

Thanks Jim, but that does not really help management of 22 devices in my case via my account, while 14 systems are really active. I do not want to/cannot look up the Device name everytime via the Help info.

I know what these values mean, but they should both be represented in the Devices section of the account. I have some dual-boot computers too, and cannot clean up the Devices sections now. Ergo : The Devices section is useless, untill computername (= Windows PC name) is contained therein.
And....Norton has the info available in the account, so why not combine in the Devices section?

That's my point!!!

W10 1809 and 1903 / W10 Insider / IE11 and FF 67, TB 60.7, NS 22.17, (Android 7 with NMS)
Kudos0

Re: Systems identity

The name in Devices is controlled by the account user and can be edited to whatever you want to call it. When you do this it will change it also under NS - Help - About and will not change the name in Service which is tied to the computer name.

In Devices you can edit each one and make it match what you have under Service.

Jim

Kudos0

Re: Systems identity

Sorry Jim, I know all that, but you do not get my point.

W10 1809 and 1903 / W10 Insider / IE11 and FF 67, TB 60.7, NS 22.17, (Android 7 with NMS)
Kudos0

Re: Systems identity

I get your point, you want it all on one page.

Jim

Kudos0

Re: Systems identity

hvgsel

This issue with the Norton Management web site has been going on for a long time. Norton has been bugged about it for a long time. Not sure why Norton wants to have the differences between the two sections of the web site, and no one from Norton has ever tried to explain it for us.

Things happen. Export/Backup your Norton Password Manager data.

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