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Kudos0

Tech help needed: Cannot Open Norton after installation

Just purchased new Norton security deluxe and the remove and reinstall tool would not remove installed Norton 360.  Norton removal tool did remove it and I installed new one. It opened and when I shut down and restarted my computer later it failed to open. I have uninstalled and reinstalled 2 more times and same problem...it won't open. Am running windows 7.  Installed on my wife's computer windows 8 successfully!  Please use plain language when responding!

[Admin Edit: Clarified subject]

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Kudos0

Re: Tech help needed: Cannot Open Norton after installation

Hello Alan Please ensure that on the windows 7 machine your account type is "Admin" as it is a requirement for Norton and getting settings done.

Download and run the removal tool once more from this link: Note: Ensure you reboot at least twice before attempting to reinstall your Norton product again. https://support.norton.com/sp/en/us/home/current/solutions/v60392881_EndUserProfile_en_us

Have you recently had any notifications or symptoms of being infected with malware? IE popups appearing randomly, browsers opening on their own, etc?

Please verify in the Windows 7 control panel, under programs and features that the old Norton 360 install is no longer there. If it indeed is still showing remove it and reboot. Also, have you in the past or are now running other antiviral/anti-malware software on the system? Remove as well.

Please let us know whether this helped and we can assist further.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00

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