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Kudos0

Tech Support Confusion

How many child accounts can be created using Norton Security Premium program? And how many child accounts can be created upgrading to Norton Family Premier software?   Thank You.

Replies

Kudos0

Re: Tech Support Confusion

Hi Thomas,

I assume you are referring to how many child profiles (account) in one single Norton Family (come with Norton Security Premium).

Can you please let us know

1. how many profiles you are planning to create?

2. How many devices you are planning to monitor, PCs? Android devices, iOS devices?

Thanks

Katie

Thanks Katie
Kudos0

Re: Tech Support Confusion

Hi Thomas,

Norton Family allows up to 15 child profiles and 50 devices per NF account.

Thanks

Katie

Thanks Katie
Kudos0

Re: Tech Support Confusion

Katie,

How can I add additional child accounts for the school. Why a limit of 15 child accounts when the program can monitor 50 devices?  Thanks, Thomas

Kudos0

Re: Tech Support Confusion

Hi Thomas,

A child can have multiple devices associated with his/her profile, so 15 accounts can be connected with 50 devices.

Thanks

Katie

Thanks Katie
Kudos0

Re: Tech Support Confusion

Katie,

Can you help me with this last question.  What options do I have to add more child accounts for the school?  If I purchase Norton Family Premier software can I increase the number child accounts? Technical Support stated that additional child accounts can be added.past the 15 child limit.

Thanks,

Thomas

Kudos0

Re: Tech Support Confusion

Hi Thomas,

Q:  I assume you have one Norton Security Premium account. (using one Norton email) right?  If you have two NSP accounts, then the issue can be resolved.

Q: How many PCs you have?

Norton Family was designed for family use, so in your situation, if you only have one Norton Security Premium one account (one email), you can create 15 child profiles.

If you don't mind children use the same profile, you can create 15 profiles to use the program.

But you must have different profiles for different children, you can purchase Norton Family Premier account (that means you will need to use another email address to create another account).

If you have any questions, please let me know.

Thanks

Katie

Thanks Katie
Accepted Solution
Kudos0

Re: Tech Support Confusion

I was able to find a workaround to the 15 child accounts limitation with setting up a Norton family account. I used the Norton Family program for 30 students and 3 teacher accounts in a small private school. I had to create 2 account email addresses for 30+ child accounts. One email account had 20 student accounts and the other one had 10 student accounts. I kept adding additional devices and applying the same child accounts to new devices. I was able to apply 20 accounts for1 email address and 10 accounts to the other address. I purchased 3 ten pack client licenses for Norton Security premium with Norton family included. I couldn't have solved this particular issue without the help of Katie Q who is an excellent troubleshooter for Norton.

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