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Kudos1 Stats

A Temporary SYMQUALD fix to get around the cpu usage

This solution requires some technical confidence on your part.  If the keyboard is not your intimate friend, you probably shouldn't use this.

Steps:

1 learn how to get FINDER to reveal hidden files

2 Now, scroll down thru the Symantec folder under APPLICATIONS in the ~/LIBRARY system folder and find the file for SYMQUALD.  This will be identified as a unix file.  

3.  Using Get Info, add an X to the end of SYMQUALD file name  and press return.(symqualdx, now)

4. Now hide the previously hidden files.

5.  reboot

All should be well.  This works for you if you have already learned that symquald is reputed to report errors, and you don't care about that at this point.  Note that in Advanced in Norton security, you MUST go to the tool box for error tracking before turning off the slider button for that, otherwise the slider button reverts to on.

All the info you need, such as how to reveal hidden files you can find by googling.  It;s late here and I'm tired of this darned issue.  This is a solution without consequence, but you mac will work fine, mine is for me now.  Just standing by for a Norton solution now, here.

Jerb

Retired Unisys specific software engineer, "long live DMS and MCP", avid for solutions, impatient with poor performing code and comments like Steve's (former Microsoft CEO): " I'm not sure anyone can debug this stuff". Began programming in 1963. Big iron rules!

Replies

Kudos0

Re: A Temporary SYMQUALD fix to get around the cpu usage

correction:  where it states APPLICATIONS above, it should read APPLICATION SUPPORT-jerb.

Retired Unisys specific software engineer, "long live DMS and MCP", avid for solutions, impatient with poor performing code and comments like Steve's (former Microsoft CEO): " I'm not sure anyone can debug this stuff". Began programming in 1963. Big iron rules!
Kudos0

Re: A Temporary SYMQUALD fix to get around the cpu usage

I have revealed hidden files and opened the user > Library > Application Support > Symantec folder. However, no files (hidden or otherwise) appear in this folder. (Yes, I am certain that I am exposing the hidden files. I can see/hide the hidden files in other folders using the Cmd+Shift+. shortcut to toggle them. 

I also used the ls -lah command in TERMINAL to show all hidden files in the Application Support > Symantec folder, but it is empty.  

Andy ideas?

thanks

Kudos0

Re: A Temporary SYMQUALD fix to get around the cpu usage

I think I see my mistake. I was looking in:

Mac > users > JamesWest > Library > Application Support > Symantec

That folder is empty. However, it appears that I should have been looking in:

Mac > Library > Application Support > Symantec > Silo > NFM > SymQual 

When I look there, I do see a file called symquald that is a Unix executable. I've renamed the file to symqualdX. Let's see what happens....

Kudos0

Re: A Temporary SYMQUALD fix to get around the cpu usage

Precise location of symquald is:

<your boot drive>/Application Support/Symantec/Silo/NFM/Symqual/Symquald

Append any letter to the end of the last node and symquald will no longer run.

Retired Unisys specific software engineer, "long live DMS and MCP", avid for solutions, impatient with poor performing code and comments like Steve's (former Microsoft CEO): " I'm not sure anyone can debug this stuff". Began programming in 1963. Big iron rules!
Kudos0

Re: A Temporary SYMQUALD fix to get around the cpu usage

Precise location of symquald is:

<your boot drive>/Application Support/Symantec/Silo/NFM/Symqual/Symquald

Append any letter to the end of the last node and symquald will no longer run.

If its not there, I'd guess symantec is not installed, but at this distance, hard to say...

Retired Unisys specific software engineer, "long live DMS and MCP", avid for solutions, impatient with poor performing code and comments like Steve's (former Microsoft CEO): " I'm not sure anyone can debug this stuff". Began programming in 1963. Big iron rules!
Kudos0

Re: A Temporary SYMQUALD fix to get around the cpu usage

Thank you for the specific path. That helped. I have renamed the symquald file to symqualdX and rebooted. I expect that will prevent the CPU from maxing out until Norton provides the correct fix.

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