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Terrible Customer Support

I have been trying to get through to customer support by phone for 30 minutes to get help on a problem.  Is this usual?  I have been pretty happy with Symantec up to now.  



Re: Terrible Customer Support

Perhaps the Community can help. 
Please advise Norton product + version... eg: N360 v22.5.2.15
Please advise operating system...eg: W7
Please explain in detail your problem.
You may also reach sponsored support by Chat with Norton Support   


Re: Terrible Customer Support

Totally agree.

Since the update just over a week ago, have had nothing but problems with Norton.

The first two times I tried Live Chat, I was in the queue for almost an hour.

After FOUR Live Chats and FOUR Remote Sessions, my issue is still not resolved.

Norton Support/Customer Service SUCKS.
Have been a loyal customer for several years, but with a month left on my current subscription, am actively looking for a replacement. 

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