• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Terrible Customer Support

I have been trying to get through to customer support by phone for 30 minutes to get help on a problem.  Is this usual?  I have been pretty happy with Symantec up to now.  

Replies

Kudos0

Re: Terrible Customer Support

Perhaps the Community can help. 
Please advise Norton product + version... eg: N360 v22.5.2.15
Please advise operating system...eg: W7
Please explain in detail your problem.
You may also reach sponsored support by Chat with Norton Support   

Kudos0

Re: Terrible Customer Support

Totally agree.

Since the update just over a week ago, have had nothing but problems with Norton.

The first two times I tried Live Chat, I was in the queue for almost an hour.

After FOUR Live Chats and FOUR Remote Sessions, my issue is still not resolved.

Norton Support/Customer Service SUCKS.
Have been a loyal customer for several years, but with a month left on my current subscription, am actively looking for a replacement. 

This thread is closed from further comment. Please visit the forum to start a new thread.